All Courses

How do I apply design thinking to work? How can I do things better at work? What new ideas can we implement at work? The process of design thinking is gaining popularity and has emerged to be a powerful tool to handle various problems at work. Design Thinking (DT) and Appreciative Inquiry (AI) are proven methodologies to integrate idea formulation […]

“Appreciative Inquiry is revolutionizing the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather than a problem to be […]

Looking for an account management training course to develop skills that improve your performance at work? Our account management courses are designed to equip you with the ability to strengthen customer relationships and maximise your business opportunities. The course helps participants to understand the areas where the skills need a change to be an effective account manager. Designed to cover […]

Accountability in the workplace is about fulfilling a commitment and is integral to the success of an organization. In the absence of accountability, the business may end up functioning poorly. There would be a deterioration in the standards of performance and decline in the quality. These issues may emerge as a major threat towards the smooth functioning of a business. […]

Ask yourself the following questions: Is our organisation quick to respond when a business opportunity arises? When a profitable niche develops, is our organisation at the head of the field? Do we have flexible but structured problem solving and decision making systems? Are our people highly motivated and engaged? Does our organisation respond very quickly to changing priorities? Do our […]

Here is an opportunity to discover the key components of adaptive leadership. Participants also explore the dynamic of disequilibrium as a change response agent. Adaptive leadership is certainly another leadership tool to have at the ready when needed Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Venue: For your […]

There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. Imagine taking your IT Team […]

Now think of yourself at work. Think of all the admin pressure that you’re under. You are just about keeping your head above the water and the admin responsibilities are looming large on the horizon. Are you eager to upgrade your administrative skills? Our office administration course offers the perfect solution for you. Administration plays a key role in every […]

Our account management courses are designed to equip you with the ability to strengthen customer relationships and maximise your business opportunities. The course helps participants to understand the areas where the skills need a change to be an effective account manager. Designed to cover all the skills needed to maintain your key accounts, our key account management training is sure […]

Advanced negotiating skills are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This course was designed to give you the strategies that the master negotiators learn at advanced negotiation […]

This course also introduces participants to a behavioural and attitudinal checklist to boost existing levels of employee engagement. Methodology A random sample of 79 Supervisors from your industry completed a survey to identify leadership gaps and/or weaknesses in the existing frontline management course. A team of organisational psychologists and leadership consultants extracted statistically significant data from the surveys to build […]

What do your team leaders and supervisors really need to know about Agile? This is an abridged Agile Project Management course. Your team leaders and supervisors will gain a very good working knowledge of the AGILE approach. This one-day workshop will give your participants a rapid understanding of the values, benefits, and practices of Agile and Scrum and how this […]