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Presenting A Professional Image

Enroll at one of Preferred Training Networks’ popular courses – professional development training. It will transform your workplace and the business.

Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients.

Description

Program outline

  • Your number one priority – your customers/clients
  • Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered * communicating with your clients * Delivering promises
  • The first interaction – You don’t get a second chance to make a first impression
  • Attitude – Your attitude has a huge impact on stakeholder’s perception of your organisation.
  • Active Listening skills – What?
  • Note taking – Many people don’t take notes of the customer’s/ client’s expectations. They forget to deliver on promises and wonder why the customer/client leaves dissatisfied
  • Business card etiquette – Many people fall down at this hurdle. What should you do?
  • Dress codes – Tips from the fashion world
  • Networking – It’s not what you know it’s who you know. How can you position yourself and your organisation as value assets to other people
  • Developing an elevator speech – What is your value explained in 30 seconds

Would you like to attend this program?

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4 – 12 participants (usually a half-day or full-day program)
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: Your Presenting a Professional Image Course can be modified to fit inside your timeframe.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs

If you would like more information on this training program, please contact: Melinda Kavanagh – Marketing Manager 03 9805 8000 Email:mkavanagh@preftrain.com

At Preferred Training Networks, we can also assist you with professional training programs like: strategic thinking coursespeople management courses, and high performance work practices.