Emotional Intelligence Training Course

Emotional Intelligence Training courses were in huge demand after Daniel Goleman wrote his book on the subject. Is a person’s emotional intelligence (EQ or EI)  a better indicator for working in a team than their intelligence quotient (IQ)?

People with a higher IQ might win more games of scrabble. People with a higher EQ will probably win more games of volleyball. Of course these are generalisations. But from a hiring perspective, person’s IQ was seen as an indicator of success. But nowadays, the ability to fit into a team is also a very important factor.

Tailored Emotional Intelligence Inhouse Training Courses

This is the next level. If you’ve got 6 or more people then the tailored inhouse course would be perfect

A one size fits all approach to building relationships is ineffective. Learn how emotional intelligence (EI) can give you valuable insights to understand how other people think and work.

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Key Learning Outcomes

The Emotional Intelligence & Relationship Building program will give participants the skills to:

  • Add value to their clients
  • Implement CRM Strategies to develop long term relationships
  • Use EI to be an outstanding coach and leader
  • Manage their EI to enhance their performance levels
  • Develop strategies to cope with divergence
  • Break down the communication silos
  • Resolve situations of potential workplace conflict
  • Establish a culture of continuously looking at ways to build relationships with key stakeholders
  • Create a positive and productive organisational culture

Course Description

Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership skills and communication skills. Our Emotional Intelligence Training course helps individuals and teams improve self-awareness, communication, empathy and resilience in the workplace.

'Emotional Intelligence' Workshop Action Plan

  1. Understanding the concept and dynamics of EI
  2. Learning the basics of 3 models of EI - Trait, Mixed and Ability-Based
  3. Understanding the correlation between emotional intelligence & relationship building
  4. Analysing the effect of your EI in influencing employees and clients
  5. Using your EI to negotiate and communicate in interpersonal relationships
  6. Avoiding negative feelings and adopting a positive thought process
  7. Self control and change management
  8. Managing emotions to enhance your workplace productivity

In-House 'Emotional Intelligence' Program Details

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4–12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Middle Managers or Senior Managers

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Emotional Intelligence Course 4.2 out of 5 based on 41 user ratings.

Tailored 'Emotional Intelligence' Course Outline

ModuleTopicsKey Learning Outcomes
Module 1: Foundations of Emotional IntelligenceEmotional Intelligence (Goleman)
  • Understanding Goleman’s core components of emotional intelligence
  • Exploring how emotions shape workplace interactions
  • Recognising the role of EI in leadership and personal development
Key Emotional Intelligence Competencies
  • Identifying the primary elements of EI and their impact
  • Developing strategies to strengthen emotional intelligence skills
  • Applying EI techniques in daily professional and personal scenarios
Using Emotional Intelligence in Work and Social Settings
  • Enhancing self-awareness for better interactions
  • Adapting emotional intelligence to different workplace situations
  • Managing emotional responses in high-pressure environments
Module 2: Building Self-Awareness and Emotional ManagementDeveloping Self-Awareness
  • Recognising personal emotional triggers and their effects
  • Using mindfulness and self-reflection to increase awareness
  • Implementing techniques for better emotional regulation
Evaluating Emotional Intelligence Skills
  • Conducting an EI self-assessment to determine strengths and gaps
  • Recognising opportunities for personal growth
  • Knowing the reflection in the mirror
  • Creating a plan for continuous EI development
The Emotional Competency Framework
  • Exploring the four key EI domains: Self-Awareness, Self-Management, Social Awareness, and Relationship Management
  • Understanding how each competency contributes to professional effectiveness
  • Applying the framework to practical workplace challenges
Module 3: Emotional Intelligence in ActionEmotions and Workplace Performance
  • Analysing the link between emotions and workplace productivity
  • Understanding how emotions influence decision-making and motivation
  • Using emotional intelligence to improve performance outcomes
Applying the SCARF Model
  • Exploring the SCARF model’s role in emotional responses
  • Identifying how perceived threats and rewards affect workplace behaviour
  • Implementing SCARF strategies to enhance emotional resilience
Module 4: Action Planning and Future DevelopmentDeveloping a Personal Emotional Intelligence Growth Plan
  • Summarising key insights and learnings from the course
  • Creating an actionable plan to enhance emotional intelligence
  • Setting measurable goals for long-term EI improvement
Final Reflection and Next Steps
  • Identifying personal takeaways from the training
  • Committing to ongoing emotional intelligence practice
  • Implementing new strategies to build stronger relationships and workplace effectiveness
 

Frequently Asked Questions


Q: What does Emotional Intelligence Training cover?
A: It includes self-awareness, empathy, emotional regulation, and interpersonal communication techniques tailored to the workplace.
Q: Is the course available across Australia?
A: Yes, we deliver training in Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional areas. Virtual delivery is also available.
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Australia-wide training courses and workshops

At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Emotional Intelligence Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Emotional Intelligence Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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