Working with Paradox and Ambiguity

Just when you think a day at work can not get any more complexed, you need to understand the impact workplace paradox and workplace ambiguity can have.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Develop a clarity culture at work.
    • Understand that paradox and ambiguity is perception.
    • Learn the perceptive gap between “crystal clear” and “clear as mud”.
    • Work with different thinking styles.
    • Learn to actively listen and practice questioning styles.
    • Understand the psychological effect of receiving ambiguous messages.
    • Work constructively with paradox.
    • Understand that people are unable to perform according to your “should manual”.
    • Promote a positive feedback culture with honest conversations.
    • Learn to substitute confusing workplace vocabulary.
    • Communicate clearly with people from different ethnic origins.
    • Build a culture that welcomes reflection and improvement.
    • Learn from miscommunications.
    • Put a positive spin on paradox.
    • Build rapport and trust.
    • Measure the amount of paradox and ambiguity in your workplace.
    • Cultivate the positive outcomes of working with ambiguity and paradox.

    Course Description

    Plan of action

    Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox.

    Social experiments prove that messages get diluted and jumbled organically passing from person to another. Then add the level of difficulty in communicating with different genders, ethnicities, learning styles, roles and responsibilities.

    This program will show your people how to acclimatise to an environment that is peppered with ambiguity and paradox.

    • How to understand the impact of paradox and ambiguity in the workplace.
    • How to develop awareness to help staff work with paradox and ambiguity.
    • How to rewrite job descriptions.
    • How to manage people with different roles and responsibilities.
    • How to read people’s “should manuals”.
    • How to overcome the number one cause of conflict in the workplace.
    • How to work with people with opposing agendas.
    • How to unambiguously communicate to different cultures.
    • How to get past ‘I don’t understand’.
    • How to build follow up delegated tasks.
    • How to write instructions clearly.
    • How to develop your NLP communication.

    “The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” – Winston Churchill

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Supervisors, Team Leaders and Management.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Working with Paradox and Ambiguity is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Working with Paradox and Ambiguity and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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