Looking for quality customer service training for yourself or your employees? The highly experienced team of Preferred Training Networks is here to provide you with – comprehensive customer service management training.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend.
Here are some questions you might be asking yourself
How do I improve customer service? How can I make our customers more loyal? How do I deliver exceptional service to the customer? How do I stop customers from being so price sensitive?
KEY LEARNING OUTCOMES
Customer Service Skills will provide participants with valuable tools to:
Understand the benefits of implementing a quality service approach
Identify customer needs and provide the best available service
Provide a fit to meet customer needs
Implement appropriate strategies for meeting changing customer needs
Handle requests that cannot be met, or outside the scope of their responsibility
Turn difficult customers/situations into opportunities for the organisation