Perception Management Techniques

Learn how to create positive perceptions about your organisation and you.

Reality is merely an illusion, albeit a very persistent one.” – Albert Einstein

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    Key learning outcomes

    Your Perception Management program will give participants the skills to:

    • Critique reality versus perception in office politics.
    • Conduct an internal and external behavioural audit.
    • Understand how leaders spin messages and why.
    • Focus on customer experiences instead of services.
    • Scan Malcolm Gladwell’s findings in his recent book Blink.
    • Develop a calm composure.
    • Look at your activities through the customer’s/client’s eyes.
    • Set expectations and manage expectations.
    • Realise the benefits of being more calm and resilient in the workplace.
    • Celebrate cultural diversity and seize opportunities.
    • Identify behaviours that cause negative personal perceptions.
    • Develop an elevator speech.
    • Understand how personality styles colour your world.
    • Create positive interpersonal experiences (Disney case study).
    • Evaluate recent perception management case studies – An errant golfer and an FMCG manufacturing recall.
    • Use emotional intelligence to influence positive connections.
    • Make a better first impression.
    • Create a positive culture.
    • Critique perception management disasters.

    Course Description

    What does Einstein’s revelation mean in business today? Does it really mean that “reality” is only your reality and no one else’s reality? Learn about the roles people play in life based on their perceptions and conditioning. Learn to break down barriers and clearly communicate by understanding the psychology behind perception management.

    As the saying goes you don’t get a second chance to make first impressions

    This workshop was designed by psychologists to help participants understand how their cognitive conditioning builds limitations and “should manuals”. Just because you believe how people should behave does not mean you are right. When you hear someone else’s contrary opinion, you’ll understand that their perception is just as real as your own.

    This workshop will help you harness the power of perception management. This session wouldn’t be as popular without our “perception management disaster case studies” Learn how organisations and people mismanaged perception and lost credibility around the globe instantly.

    Interesting quotes about the power of perception

    “It is not a matter of what is true that counts, but a matter of what is perceived to be true.” – Henry Kissinger

    “All our knowledge has its origin in our perceptions.” – Leonardo da Vinci, 1452 – 1519

    “Perception is strong and sight weak. In strategy, it is important to see distant things as if they were close and to take a distanced view of close things.” – Miyamoto Musashi, 1584 – 1645

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 9 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Perception Management Techniques is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Perception Management Techniques and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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