Management Skills – The 7 Modes of Modern Management

Bringing structure to the roles and responsibilities of management

Make no mistake, organisations need great managers to manage both technology AND people. But the loudest squeak gets the oil. Managers can get caught up in their departments and will continuously request technical training and upgrades to make their department more efficient.

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    Course Description

    Do you know any organisation that places too much emphasis on technical training and allows the people management skills to ebb away? It’s the people management skills that keep the organisation lubricated with a positive attitude and a “can do approach”. In this course participants discover the 7 Modes of Modern Management:

    1. Manager as Strategist
    2. Manager as Productivity Director
    3. Managers as Change Champion
    4. Manager as Validator
    5. Manager as Coach
    6. Manager as Performance Consultant
    7. Manager as Organisational Psychologist

    “Every manager needs to be a strategist.
    If your managers are not pursuing your strategic objectives then what are they doing?”

    Manager as Strategist

    Every manager needs to be a strategist. If your managers are not pursuing your strategic objectives then what are they doing? Too many managers make their own department objectives which bear little resemblance to the organisation’s objectives. C-R-A-Z-Y

    • Review Strategic Objectives
    • Critique how objectives are measured
    • Lining up all the ducks in a row
    • Wise words from Drucker about the role of managers
    • Strategic questions that must be applied to every task and project

    Manager as Production Director

    What movie are you the production director of? Do you know what your audience (customer) wants? Can you make a better movie more effectively and efficiently? It’s time to learn some dramaturgy disciplines. It’s interesting how many managers get stuck in silos and never see the greater picture, Ready…Set…Action…

    • Evidence based outputs
    • Getting new ideas to boost productivity
    • Understanding customers needs and expectations
    • Dramaturgy at Disneyland
    • Time management essentials

    Manager as Change Champion

    Staff will often fear change. If your organisation isn’t constantly undergoing change then you’ll soon be a dinosaur. Managers need to permeate change through the organisation. Doomed change initiatives usually get bottlenecked at management level. Organisations need change champions.

    • Analysis of Scott and Jaffe Change model
    • Overcoming fear of change
    • Gladwell’s tipping point
    • Permeating change through the organisation

    Manager as Validator

    Too many organisations made a hard landing because they rely on data delivered by other people. Managers need to be validators too. For example “we managed to reduce our purchase of paper by 20%”. Sounds great but by validating the information you find out that they’ve outsourced all printing.

    • Games people play to pull the wool over manager’s eyes
    • 4 Critical questions to validate data
    • Output based evidence
    • Comparison data tactics

    Manager as Coach

    Some managers are excellent coaches and some struggle or ignore coaching altogether. Coaching is an essential part of being a manager. Follow a proven framework and it is not as daunting as it sounds. In fact, it’s often regarded as the most fulfilling part of being a manager.

    • Using the GROW model
    • On-the-Job Coaching made easy
    • Solution focussed coaching
    • Keeping momentum with action plans

    Manager as Performance Consultant

    A critical function of management is to ensure you get optimal performance from your people. Your team might consist of high potentials, slackers and people who have quit and stayed. You need to learn how to performance manage to deliver your objectives.

    • Performance consulting essentials
    • Giving and receiving feedback
    • 365 PM Approach
    • Courageous conversations

    Manager as Organisational Psychologist

    Have you noticed a culture of entitlement building internally or externally? Customers can be irrational. A colleague carrying resentment and a poor attitude can dampen the morale of an entire office. So you need to be an organisational psychologist on top of all your other roles. You’ll enjoy this module as you discover human behavioural patterns and understand how people tick.

    • Personality profiling
    • Dealing with Difficult People
    • Workplace Ego
    • Politics in the workplace
    • Resolving workplace conflict

    CASE STUDY: Widget Inc

    Picture this. Widget Inc. has the top technology in the world to deliver widgets to the customer. The machinery and technology can convert a customer order into a widget and have it dispatched to the customer’s premises within 2 hours. Yet customers are leaving in droves. New technology is ordered. Manager’s upgrade to a brand new level of technical expertise and the widget delivery time improves by 2.4%. Managers congratulate themselves yet customer dissatisfaction continues to grow.
    The mistake that the management made at Widget Inc. is all too common. Managers didn’t know what the customers really wanted. They assumed that speed of delivery was critical. In reality, the customers just couldn’t bear dealing with the people at Widget Inc. Customers found the staff, rude, disorganised, unhelpful and pushy. It is not rocket science to figure out that Widget Inc. should have been focussing resources on fixing the people side of the organisation rather than improving the speed of delivery by 2.4%. Further analysis of Widget Inc. found that the senior management team was dysfunctional, silos had built in the organisation and staff morale was zip.


    Group Size: An ideal group size is 6– 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.

    Cost: Upon request.

    Target Audience: Team Leaders Supervisors and Managers

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Management Skills – The 7 Modes of Modern Management is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Management Skills – The 7 Modes of Modern Management and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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