Complaint Handling Training
Use complaints as a opportunity to improve
When handled correctly, complaints can be an opportunity to discover what clients/customers don’t like about your product or service. Armed with this knowledge, you can make valuable improvements and regain trust, while avoiding future complaints.
We offer professional complaint handling training designed to turn dissatisfied customers into return customers. Research indicates that complaints have 25 times the power we think they do. Instead of thinking of a complaint as a single instance of dissatisfaction, it’s more likely to be 25 unhappy customers.
Our complaint handling courses are designed to train participants to proactively and constructively respond to complaints, identify the root cause, and communicate how the complaint will be addressed and/or resolved.
The course can be tailored to suit your business or industry and can include conflict resolution workshops and crisis management training, negotiation skills training, managing difficult employees training, and employee training programs for coping with difficult customers/clients.
