Complaint Handling Skills Training Course

Complaint Handling Training Courses are usually too generic. The scenarios don’t fit with the participants experiences. But our tailored complaints handling inhouse workshops are tailored to the context of the complaints you receive. And our course throws in lots of hypothetical complaints to stretch the learning

In-house Complaint Handling Training Courses can be tailored to the types of complaints that your organisation receives.

Effective complaint handling training is more than just resolving a specific issue; it is about turning unhappiness into an opportunity. Our complaint handling tailored workshops highlight the necessity of knowing that complaints can have a far-reaching impact – What appears to be a single complaint may actually signal much wider concerns. It doesn’t make sense to overlook complaints as business as usual. And if the complaints are recurring, surely there is a solution to mitigate the intensity of the recurring complaints.

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    Key Learning Outcomes

    Turn complaints into positive experiences and results with these key skills:

    • Learn vocabulary to help you identify spoken and unspoken customer concerns.
    • Listen without judgement and acknowledge complaints to create a zone of tolerance.
    • Take ownership of a problem rather than kicking the can down the lane.
    • Fix complaints through effective communication tactics, such as restating concerns to confirm understanding.

    Course Description

    How effectively does your team manage customer complaints?

    When dealt with properly, complaints can turn unsatisfied customers into loyal customers and/or devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Tailored complaint handling inhouse courses are omnipotent.

    By providing your team with the necessary techniques, any interaction, regardless of the challenge, can be handled with confidence and precision. Complaint-handling on site courses are designed to train participants to respond to complaints proactively and constructively. This also leads to improved customer satisfaction and enhanced brand reputation.

    Refine Your Approach with Our Complaint Handling Courses

    Participants will gain insights into complaint prioritisation and learn to listen without judgement. Our training also covers essential service recovery strategies and communication techniques. Instead of simply logging complaints, training empowers your staff to dig deeper, identify root causes and effectively communicate resolutions, leading to better service and stronger business outcomes.

    Our complaint handling courses can be tailored to suit your business or industry and can include training for the following:

    Our comprehensive programs are designed to improve every aspect of customer interaction and service excellence. Further training with us will ensure your team excels in both communication and customer service. To further supplement your staff’s development, we also offers courses in business report writing, communication skills, and presentation delivery.

    Why Enrol in Our Professional Complaint Handling Courses?

    Investing in our professional complaint-handling training provides your team with the tools necessary to effectively resolve client/customer  problems. Here's why enrolling in our courses is a wise decision for your organisation:

    • Enhance Customer Satisfaction Learn how to handle concerns quickly and properly, leaving customers feeling heard and appreciated. Improved complaint management skills also mean that your team will develop stronger client relationships, resulting in long-term success.
    • Strengthen Communication Skills Our complaint-handling seminars provide clear and emphatic communication strategies, allowing your team to handle even the most difficult conversations with confidence and poise.
    • Improve Brand Reputation Efficiently handling complaints improves your brand's reputation. By resolving concerns professionally, you demonstrate your dedication to customer service and quality.

    Effective complaint handling is an essential ability that can significantly improve your leadership and management abilities. Our complaint handling courses provide your team with the strategies to resolve issues efficiently, lead with confidence, and build stronger relationships within your organisation and with clients.

    Transform your approach to customer service. Explore our full range of professional development courses to enhance your team’s skills. We also offer micro-learning workshops that deliver more focused lessons designed to fit into busy schedules. Contact us today for an instant quote.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Complaint Handling Skills Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Complaint Handling Skills Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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