DEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOUR
Do you want to learn how you can deal with difficult customers? The experienced team of Preferred Training Networks will prepare you with our difficult customer training.
Key learning outcomes
- Learn a proven method of dealing with difficult internal and/or external people.
- Discover proven ways to build sustainable relationships with “difficult” internal and external people
- Describe the struggle points in the relationship
- Assess the role of different expectations and values
- Discover how to build rapport even when it seems impossible
- Substitute unhelpful comments with positive comments
- Question your assumptions and unconscious biases
- Become more culturally aware
- Plan difficult conversations
- Admit a weakness
- Discover proven solutions to remove conflict
- Practice using strategic defeats to improve the relationship
- Learn to respond rather than react
- Apply a behavioural model to remove conflict in its infancy
- Reframe challenging situations using “I” statements
Course Description
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult yet people turn a blind eye. So, what do you do? Are you helping or hindering the situation? Are you sometimes difficult yourself? Here’s an opportunity to untangle difficult relationships. This course is very popular as it also helps draw a line in the sand. The next day is ripe for fixing fences and building better relationships.
Here are some questions you might be asking yourself?
How do I manage difficult customers? Why are some customers more difficult than others? What should I do when dealing with a difficult customer?
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Group Size: An ideal group size is 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost
Duration: Can be adapted to your timeframe.
Cost: Upon request.
Target Audience: Staff, Team Leaders, Supervisors and Management
If you would like more information on this training program, please contact Preferred Training Networks on 1300 323 752
We have more amazing trainings lined up for you like: customer service management training, negotiation skills training, and performance management training. You can get in touch with us if you have any queries. We will be delighted to hear from you.
Dealing with Difficult Internal Customers and External Customers Behaviour 4.4 out of 5 based on 46 user ratings.
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At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our DEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOUR is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from DEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOUR and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.