Do you wish to enhance your phone skills and looking for a telephone training course?
Currently the internet and the telephone are the main functions people use to buy and sell goods and services. Why do people generally prefer to speak to someone? This is because usually they get reassured by the voice at the other end. Discover new ways to influence potential buyers and understand the psychology of buyer behaviour over the phone.
Eavesdrop in – Learn about the Telephone Skills Training Course
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
Ask yourself the following about your telephone skills?
We give 100% attention to all our calls?
We always ask for all the details from the caller before finishing the call
We are always prepared before answering the phone?
We never rush in to pick up the phone?
We never put the caller on hold for too long, even when we do not have the answer?
We know how to deal with callers who are difficult and uncooperative?