TELEPHONE SKILLS TRAINING COURSE

Which training program would you like this quote for?3 Blind Mice Training3-Day Instructional Design Master ClassAccepts ImperfectionAccount Management Training CourseAccountability in the Workplace CourseAction PlanningAdaptive Flexible Management TrainingAdaptive Flexible Management TrainingAdaptive Leadership Skills Australia WorkplaceAdding Value to Your IT Customer ServiceAdmin Work Management TrainingAdvanced Account Management Training CourseAdvanced Negotiating SkillsAdvanced Negotiating SkillsAdvanced Negotiating SkillsAdvanced Supervisors Training CourseAgile Project Management Training CourseAI Appreciative Inquiry and Design Thinking CourseAim HigherAim HigherAim HigherAll Aboard the Brain Train BookAlternative Dispute ResolutionAmbiguity and Contrast TrainingAnticipate Problems yet Willing to take RisksApplies Design ThinkingAssertiveness Training CourseAssertiveness Training CourseAuthentic Leadership Training CourseAuthentic Leadership Training CourseAvoids Dipping DownB4 E LearningBaby Boomers Retention TechniquesBDM Sales SkillsBehavioural Adjustment Techniques In Intense Situations TrainingBehavioural Interviewing Styles TrainingBeing AccountableBeing Flexible in GovernmentBenefits To YouBlueprinting Acceptable & Unacceptable Workplace BehavioursBrand Management for Professional ServicesBreaking Down Communication Silos TrainingBrilliant Workplaces The Female Imprint CourseBuilding Rapport with Your TeamBuilding Relationships Clients Suppliers FlyerBusiness Acumen Skills CourseBusiness Management WorkshopsBusiness Report Writing CourseBusiness to Business Sales SkillsBusiness Writing Skills CourseCareer ManagementCareer Management ProgramCareer Management ProgramCEO Training CourseChange Agents in LGChange Management CourseChange Management Training CourseChaos Management Training CourseClient Service Training – Building BlocksClose Quarter Conflict Resolution TechniquesCoach to CoachCoaching for Mutual ResultsCollaboration in the WorkplaceCommand Skills CourseCommittee ControlCommunicates with EmpathyCommunicates With EnthusiasmCommunicating Under Pressure TrainingCommunicating with PartnersCommunication is keyCommunication Skills for Articled ClerksCommunications Accessibility for Passenger TransportCommunications Skills at WorkCompassion FatigueCompassion TrainingComplaint Handling CoursesConflict Resolution and MediationConflict Resolution Skills CourseConfronting Middlers TrainingConfronting Middlers TrainingConfronting Middlers TrainingConnects RemotelyConnects with CountryConsultant TrainingConsultative Selling Skills TrainingConsultative Selling Skills TrainingConsulting ServiceContestability in Government TrainingContinue Start Stop Selling TechniquesContinuous ImprovementContract Management Skills for Local GovernmentCost Cutting TrainingCould It Work Better TrainingCourageous Conversations And Managing PerformanceCreating A Positive CultureCreative Industry CoursesCrisis Management CourseCRISIS MANAGEMENT COURSECritical ConversationsCritical ConversationsCritical ConversationsCritical ThinkingCritical Writing SkillsCross Cultural CoachingCULTURAL AWARENESS TRAINING IN THE WORKPLACECultural Competence Diversity TrainingCultural Diversity TrainingCultural Diversity TrainingCultural Intelligence TrainingCustomer Conflict Resolution TrainingCUSTOMER EXPERIENCE MAPPING TRAININGCustomer Experience Training For The Public SectorCustomer ExperiencesCustomer RelationsCustomer Service Training CourseCustomised & Tailored TrainingCustomised Training ProgramsDe Escalating Conflict In Rural SettingsDe-Escalating Conflict Training CourseDe-Escalating ViolenceDEALING WITH ANGRY PEOPLEDealing With Challenging SituationsDealing with Challenging SituationsDealing With Challenging SituationsDEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOURDealing with Difficult Members of the CommunityDealing with Difficult ParentsDealing with Difficult Patients & CarersDealing With Difficult PeopleDealing with Difficult PeopleDealing with DisillusionmentDealing with Duck HoodsDealing with Emotional People CourseDealing With Irate CreditorsDealing with People in Emotional SituationsDealing With The Cards You’re DealtDebt Negotiation Course – How to Get Paid QuickerDECISION MAKING TRAINING COURSEDecision Making Training CourseDecision Making Training CourseDecision Making Training CourseDecision Making Training CourseDEFUSING AGGRESSION TECHNIQUESDelay ManagementDelegation Skills CourseDelivering a Better Product and ServiceDelivering Clear InstructionsDelivering Departmental Objectives With A Diminished TeamDelivering Mission Critical Projects TrainingDesign a Checklist TrainingDesigning A Training Manual CourseDeveloping Coaching StylesDeveloping Your TeamDirecting OthersDirecting OthersDirecting OthersDistributing the WorkloadDrives Crucial ConversationsDriving a Behavioural ChangeEffective Management CourseEmail Writing Skills Training and EtiquetteEmail Writing Skills Training and EtiquetteEmail Writing Skills Training and EtiquetteEmail Writing Skills Training And EtiquetteEmbedding the Charter of Human Rights into LG Decision MakingEmbraces and Questions TechnologyEmotional Intelligence CourseEmotional Intelligence CourseEmotional Intelligence for AccountantsEmotional Intelligence for AccountantsEmotional Intelligence for Challenging Situations in LGEmotional Intelligence in GovernmentEmployee & Industrial Relations Training CourseEmployee Engagement TrainingEmployee Engagement Training CourseEmployee Engagement Training CourseEmployee Engagement Training CourseEmployee Engagement Training CourseEmployee Engagement Training CourseEMPLOYEE ENGAGEMENT TRAINING COURSEEmployee Experience DesignEmployee Recognition TrainingEmployee Recognition TrainingEmpowerment and Motivation SkillsEmpowerment and Motivation SkillsEmpowerment and Motivation SkillsEnables ChangeEnd to End 360 Degree Leadership TrainingEnergy MaintenanceErrant Workplace BehavioursExcel your PeopleExchanging feedback and creating dialogueExecutive Assistant TrainingExecutive Management TrainingExpects SuccessExtended Leadership CapabilitiesFACILITATION TRAINING COURSESFederal Government Training CoursesFeedback ManagementFigures out FinancesFinancial Acumen TrainingFinancial Skills for Non Financial PeopleFinancial Skills for Non Financial PeopleFinancial Skills for Non Financial PeopleFinding Your Feet in Professional ServicesForesight Thinking & MethodologyFraming Decisions & Making Quality DecisionsFRONTLINE LEADERSHIP SKILLSG3 Interpersonal Skills For 3 Different GenerationsG3 Interpersonal Skills For 3 Different GenerationsGamification and LearnificationGetting Discretionary Effort (DE)Gives and Receives Honest and Timely FeedbackGoal SettingGoal SettingGraduate Excellence ProgramGraduate Induction CourseGreen on TasksGroup Type -ManagersHealth Services TrainingHidden ObservationsHigh level CommuicationsHigh Performance Work Practices (HPWP)High Performance Work Practices (HPWP)Homing From WorkHow To Be StrategicHow To Design Workplace Learning VideosHow to Eliminate Empty Chairs at TrainingHow To Engage Your AudienceHow to leave work and be home by 6.00pmHow to Manage ResourcesHOW TO REDIRECT CLIENT ANGERHow to Say No TrainingHow To Set An Interim StrategyHow To Smell The RosesHow To Stop New Teams ImplodingHow To Suck EggsHow to Write a Business CaseHow to Write an Executive SummaryHow’s Your Financial Awareness, Are you a Credidiot?Humour At WorkIdeas GeneratingIdeas GeneratingIdentifies Quitters and StayersIdentifying the Signs of Anxiety & Depression in Other PeopleIncrease Billable HoursIncreasing Billable HoursInduction Training RedesignInfluencing And Persuasion TechniquesInfluencing And Persuasion TechniquesINFLUENCING AND PERSUASION TECHNIQUESInfluencing Better Outcomes for Clients and Carers TrainingInfluencing Negative Thinking Personalities And Change ResistorsInfluencing Negative Thinking Personalities And Change ResistorsInnovation At WorkInternal Consulting Skills CourseInternal Supporting SkillsInterpersonal SkillsInterpersonal Skills CourseINTERPERSONAL SKILLS TRAININGIsolated AggressionJuggles Multiple Tasks with ExpertiseJust In Time Know How TrainingKeeping a Positive DemeanourKeeping People Accountable TrainingKeeping Your People In The PictureKeeping Your People In The PictureKeeping Your People In The PictureKey Writing Skills for a Legal EnvironmentKnowledge ManagementLateral Light Bulbs TrainingLeadership Building BlocksLeadership Management Training CourseLeadership Skills for Professioanl ServicesLeadership Skills in HealthLeadership Team BasedLeading a Hybrid TeamLeading and Leveraging The 10 Training CourseLeading ChangeLeading ChangeLeads Inclusivity and DiversityLeads Mental HealthLeads SustainabilityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLean Thinking Styles to Reduce Waste and Gain ProductivityLearn How to Bury the Hatchet in LGLearn To LearnLeaves a LegacyLegal Obligations For Senior ManagersLegitimate LeadershipLeisure ManagementLine in the Sand TrainingListening And Being FairListening And Being FairListening Skills TrainingListening to Customer’s NeedsMaintaining Acumen in Senior Executive MeetingsMake Bake TakeManagement Building BlocksManagement CoachingManagement ComposureManagement ComposureManagement Skills – The 7 Modes of Modern ManagementManager as Change ChampionManaging and Reshaping Organisational CapacityManaging Budgets at Work and HomeManaging Client ExpectationsManaging Client ExpectationsManaging Different Generations In The WorkplaceManaging EmailManaging Email at WorkManaging ExpectationsManaging Meetings CourseManaging Office PoliticsManaging Parent ExpectationsManaging People and ProjectsManaging Poor Performance and Unacceptable Employee BehaviourManaging Professional EgosManaging Relationships With Reports & PeersManaging The Reluctant Technical ManagerManaging Uncertainty At The WorkplaceManaging Uncertainty At The WorkplaceManaging Uncertainty At The WorkplaceManaging Uncertainty At The WorkplaceManaging Uncertainty At The WorkplaceManaging UpwardsManaging Virtual TeamsManaging Your VisionMarketing SkillsMarketing SkillsMatrix ManagementMeaningful communication skillsMeasurementMeasures With ImpunityMeeting Client ExpectationsMental Health Awareness In The WorkplaceMentoring MomentumMerging Cultures And MindsMindfull MattersMindfull MattersMindfulness at WorkMindfulness at WorkMindfulness at WorkMindfulness at WorkMindfulness for AdminMindfulness for AdminMindfulness For Admin within Professional ServicesMinute Taking Training CourseMirrors Body LanguageModern workplace skills for the legal environmentMore With LessMotivational Skills and Staying PositiveMoving the Responsibility of Learning to the LearnerMulticultural Training PlanMultiskilling Training CourseNegotiating & Influencing Variations to ContractsNegotiation Skills CourseNEGOTIATION SKILLS TRAININGNetworking SkillsNetworking skillsNetworking skillsNETWORKING SKILLS COURSENeurodiversity In The WorkplaceNon Verbal Communication – Body Language Training CourseNous Management StylesOccupational StressOCCUPATIONAL VIOLENCE & AGGRESSION TRAININGOligopolistic Negotiation SkillsOn Site LeadershipOpen Plan Work TrainingOperations ManagementOptimising Hierarchal Levels Of WorkOrganisational Culture VulturesOrganisational Skills TrainingOvercoming Recurring IssuesOwns MistakePatience for PatientsPeople = ProfitPerception Management TechniquesPerformance Appraisals Training (PAT)Performance Management And Bullying AwarenessPerformance Management And Bullying AwarenessPerformance Management for IT & Technical PeoplePERFORMANCE MANAGEMENT TRAININGPersonal DevelopmentPersonal LeadershipPersonal ProductivityPlan to PlanPlanning & Being PreparedPolicy WritingPositive Customer ExperiencesPositive Customer ExperiencesPositive Customer ExperiencesPositive Experiences for PatientsPositive Leadership SkillsPresentation Skills Training CoursePresenting a Professional ImageProactivity Training CourseProblem IdentificationPROBLEM SOLVING DECISION MAKINGProblem Solving Decision MakingProcess ImprovementProductivity Management Training CourseProductivity Management Training CoursePROFESSIONAL DEVELOPMENT TRAININGProject Management CoursesPROJECT MANAGEMENT TRAININGPromotes ResiliencePsychosocial Hazards In The WorkplacePublic Speaking Training CourseRealtime LeadershipRecruiting SkillsReduce Customer ComplaintsReduce Customer ComplaintsReducing Workplace SickiesRejects Poor BehaviourRelationship BuildingRelationship BuildingRelationship Building with CustomersRelationship Building with Key CustomersRemove ConflictRemoving Role AmbiguityResentment at Work Removal StrategiesRESILIENCE AND POSITIVE CHANGE SKILLSResilience at the TopResponds to Timely ExpectationsResults Orientation & OutcomesRetain Key Employees With An Appreciative EnquiryRetaining And Luring Talented PeopleRural Occupational Violence ResponsesRural Resilience StrategiesSailing Through Economic Uncertainty For ManagementSales Business To Business Building BlocksSales Business To Business Building BlocksSALES MANAGEMENT TRAINING COURSESSales Skills Building BlocksSales Skills for Technical PeopleSales Skills Training CourseSales Team Resilience TrainingSales TrainingSales Upselling TrainingSelf Development And Knowing YourselfSeparating Role as Manager and Role in the CommunitySetting Action PlansShows CourageShows LoyaltySizing Up People SuccessfullySizing Up People SuccessfullySolution Focused CoachingSpeed Read Board ReportsSPEED READING COURSESpeed Reading: A Financial ReviewSTAFF MANAGEMENT COURSEStep Up Leadership Skills In Remote AreasStepping UpStory TellingSTRATEGIC THINKINGStrategic Thinking & Planning Training CourseStrategy TrainingStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress ManagementStress Management Training CourseSuccession Planning And Talent ManagementSuccession Planning And Talent ManagementSuccession Planning And Talent ManagementSupply Chain Relationship BuildingSupply Chain Relationship BuildingSurveys Made SimplerTackling Workplace GossipTaming the Email TigerTargeting Talent & Selection SkillsTask Management SkillsTeam and Customer EtiquetteTeam building 4 teamsTEAM BUILDING COURSESTeam Building TrainingTeam Leader Training CourseTechnical And Systematic LearningTelephone De-escalation TechniquesTelephone Skills Training CourseTELEPHONE SKILLS TRAINING COURSETerritory Management Training CourseTerritory Management Training CourseThe 7 P’s of Higher PerformanceThe 7 P’s of Higher PerformanceThe 8 Footprints of Excellent Customer Service for FranchisesThe New Laws of Selection, Retention and OnboardingThink Thoughts ThroughThink Thoughts ThroughThinking like a PatientThinking On Your ToesTime ManagementTime ManagementTime Management Skills for Administration TeamsTime Management Skills for Administration TeamsTime Management Skills for Frontline PersonnelTime management trainingTime Management Training CourseTime Management Training CourseTime Management Training CourseTrain the FacilitatorTrain the MentorTrain the Technical TrainerTRAIN THE TRAINER COURSETraining Coordinator CourseTraining Needs Analysis ProcessTraining Technical People to Manage Satellite TeamsTransformational ChangeTransitioning Groups to TeamsTrial By PresentationTrust BuildingTrust BuildingTrust BuildingTrust BuildingTrust Peppering for Professional ServicesTuckman’s Stages of Group DevelopmentUnderstanding & Setting Graduate ExpectationsUnderstanding Local GovernmentUndo Upwards BullyingUNPACKING UNCONSCIOUS BIAS TRAININGVendor Management Skills Training CourseWalking on Eggshells with an Elephant in the CupboardWarehouse Management & Supervision TrainingWellbeing at WorkWhere’s Bully?Wide ScanningWork Life Balance TrainingWorking Across Communication SilosWorking Across Workplace GenerationsWorking Effectively and EfficientlyWorking with New and Emerging Diverse CommunitiesWorking with Paradox and AmbiguityWorking with the flowWorkplace Behaviour CourseWORKPLACE BEHAVIOUR COURSEWorkplace Composure and Self ComposureWorkplace Conflict Resolution TrainingWorkplace Conflict Resolution TrainingWorkplace Conflict Resolution TrainingWorkplace Conflict Resolution TrainingWorkplace Conflict Resolution TrainingWorkplace Conflict Resolution TrainingWorkplace Inclusion & Diversity TrainingWorkplace Resilience CoursesWorkplace Safety Aggression TrainingWorkplace Tolerance Training CourseWorkplace Tolerance Training CourseWorks to StrengthsWriting SkillsWriting SkillsWriting Skills for Professional Services

How many participants?3 or less4-910-1617-2526-100100+

Your preferred training duration?One on One coachingKey Note Presentation60 minute micro learning90 minute micro learning2-HourHalf DayFull-Day2-Day3 Day5-Day

Nearest Capital/Regional City Or Virtual Delivery PreferredVirtual Delivery PreferredAdelaideBallaratBendigoBrisbaneBroken HillCairnsCanberraDarwinFreemantleGeelongGold CoastGraftonMandurakMackayMelbourneNewcastlePerthRockhamptonSydneyWangarattaInternational