Dealing with Aggressive People
Aggressive people can be both difficult and dangerous. Aggressive people can be intimidating. Aggressive people are sometimes fuelled with drugs and/or alcohol.
Key learning outcomes
At the conclusion of this course, participants will be able to:
- Discuss the characteristics of aggressive people that you encounter
- Discuss the initial micro aggression tactics people use
- Demonstrate a non-engagement presence in an observer role
- Review the relationship between aggression and proximity from the Allen Curve
- Resist the urgency to trade sentence bursts
- Scan what types of body language enflame or soothe a situation
- Review the roles of security and the police when dealing with aggressive people
- Calibrate the impact of voice tonality
- Practise ways to slow an aggressive outburst
- Discuss vocabulary strategies “I’m going to call the Police” or “The police are on their way”
- Discuss the initial micro aggression tactics people use
- Review your current protocols on dealing with drug and alcohol affected people
- Recall a time when you were able to calm an aggressive person using empathy
- Conduct “trigger testing” on recurring aggression
Course Description
Are you facing aggressive people in your workday? Have you noticed higher levels of aggression? Would you like to learn some practical skills to manage aggressive people?
So this course was designed by an organisational psychologist to keep you grounded when facing aggressive people. Previous participants have remarked that the course gives them space and skills to deal with the aggressive person. The ideal outcome is that you remain safe when being confronted by aggressive people.
You’ll be surprised how your behaviour, tone and body language can influence aggressive people. This course is not a self defence course. This course is all about minimising the aggression to keep you safe.
“The ideal outcome is that you remain safe when being confronted by aggressive people.”
NUTS & BOLTS
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost
Cost: Price on request
If you would like more information on this training program, please contact: Deborah at ddear@preftrain.com.au
Call 1300 323 752 or visit our website today www.preftrain.com.au
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Dealing with Aggressive People Course 4.4 out of 5 based on 59 user ratings.
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We offer in-person Dealing with Aggressive People, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Dealing with Aggressive People “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.