Dealing with Aggressive People Training Course

Difficult Customers & Challenges

Tailored Dealing With Aggressive People courses are high in demand. What do you do when aggressive members of the public are drunk and aggressive? What if they are high? What if they are drunk and high? What if you’re being abused on the phone?

Aggressive people are a serious problem. We deliver a lot of workshops in healthcare and a lot of people are getting attacked by aggressive people. The dealing with aggressive people workshop gives you tools to get out of the situation safely. That’s what matters.

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    Difficult Customers & Challenges
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    Key Learning Outcomes

    By the end of this course, your team will confidently and calmly handle aggression using these conflict de-escalation techniques:

    • > Discuss the characteristics of aggressive people that you encounter
      > Discuss the initial micro aggression tactics people use
      > Demonstrate a non-engagement presence in an observer role
      > Review the relationship between aggression and proximity from the Allen Curve
      > Resist the urgency to trade sentence bursts
      > Scan what types of body language enflame or soothe a situation
      > Review the roles of security and the police when dealing with aggressive people
      > Calibrate the impact of voice tonality
      > Practise ways to slow an aggressive outburst
      > Discuss vocabulary strategies “I’m going to call the Police” or “The police are on their way”
      > Review your current protocols on dealing with drug and alcohol affected people
      > Recall a time when you were able to calm an aggressive person using empathy
      > Conduct “trigger testing” on recurring aggression

    Course Description

    Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want aggro and if that happens you're likely to lose. You don't want aggression.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Aggressive People Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Aggressive People Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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