On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Dealing with Aggressive People Training Course
Aggressive people are a serious problem. We deliver a lot of workshops in healthcare and a lot of people are getting attacked by aggressive people. The Dealing With Aggressive People workshop gives you tools to get out of the situation safely. That’s what matters.
If your people are facing aggression from recurring encounters, then a tailored ‘Dealing with Aggressive People’ in-house training course makes sense. With no extra charge, we’ll tailor the scenarios to fit the context of the aggression. This is our favourite course in the office as we know it reduces instances of harm. Over the years people have contacted us saying, “thanks for that safety tip as I found myself in an aggressive situation and I got myself out of the situation safely.”
Unfortunately, there are now more aggressive incidents with people waving guns, knives and machetes. You’re not going to fare well in a combat with any of them, so learn the psychology of dealing with aggressive people. Recently, we did a ‘Dealing with Aggressive People’ in-house program where the man with the stop sign had a gun pulled on him because the motorist didn’t want to wait.
Tailored Aggression Management In-house Training Course
Tailored Dealing With Aggressive People courses are high in demand. What do you do when aggressive members of the public are drunk and aggressive? What if they are high? What if they are drunk and high on drugs? What if you’re being abused on the phone?
So tailoring the course to the types of aggression makes a whole lot of sense. Here’s a quick idea. You’re in the carpark and someone jumps in with a knife and tells you to drive on? What do you do? Comply? What about crashing the bar into the exit bollard at low speed? What might have happened if the carjacker had managed to get you to drive to a remote location?
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‘Dealing with Aggressive People’ Course Testimonial
“The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.”
– K Potter, Senior Human Resources Advisor Town of Port Hedland WA
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Key Learning Outcomes
By the end of this ‘Dealing with Difficult People’ course, your team will confidently and calmly handle aggression using these conflict de-escalation techniques:
- > Discuss the characteristics of aggressive people that you encounter
> Discuss the initial micro aggression tactics people use
> Demonstrate a non-engagement presence in an observer role
> Review the relationship between aggression and proximity from the Allen Curve
> Resist the urgency to trade sentence bursts
> Scan what types of body language enflame or soothe a situation
> Review the roles of security and the police when dealing with aggressive people
> Calibrate the impact of voice tonality
> Practise ways to slow an aggressive outburst
> Discuss vocabulary strategies “I’m going to call the Police” or “The police are on their way”
> Review your current protocols on dealing with drug and alcohol affected people
> Recall a time when you were able to calm an aggressive person using empathy
> Conduct “trigger testing” on recurring aggression
Course Description
Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want "aggro" and if that happens, you're likely to lose. You don't want aggression.
Aggressive people don't have a pattern of aggression. Sometimes they are opportunistic and will wait till they have worn you down. You're being badgered and baited. It's not easy knowing what to do.'Dealing with Aggressive People' Workshop Outline
Module | Topics | Key Learning Outcomes |
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Module 1: Personal Safety and Risk Awareness | Safety Risk Assessment |
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Fundamentals of Staying Safe |
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Recognising Danger Signs and Behavioural Triggers |
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Module 2: Understanding Aggressive Behaviours | Body Language and Non-Verbal Cues |
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Behavioural Triggers and Aggression in Different Settings |
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Profiling and Understanding Challenging Behaviours |
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Module 3: Communication and De-escalation Techniques | Managing Anger and Deflecting Aggression |
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De-escalation Strategies for Aggressive Situations |
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Module 4: Assertive Communication and Resolving Conflict | Communicating with Clarity and Confidence |
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Handling Aggressive Interactions Over the Phone |
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Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Aggressive People Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Aggressive People Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.