Customer Experience Training For The Public Sector

Improve the customer experiences to an optimal level. Designed specifically for the public service. Receive course outline and/or INSTANT QUOTE online.

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    Key learning outcomes

    At the conclusion of this course, participants will be able to:

    • Critique case studies in setting customer experiences in the public sector.
    • Use dramaturgy techniques to stage better customer experiences.
    • Blueprint your existing customer’s experience.
    • Practice communicating with detached empathy.
    • Shift from customer service to customer experience.
    • Profile different behavioural styles.
    • Look at your services through the eyes of a person with disabilities.
    • Reframe customer complaints.
    • Remove words that add to your customer’s frustration.
    • Conduct an appreciative inquiry to compose the ideal service delivery.
    • Tangiblise the customer experience with positive cues.
    • Identify and remove intangible cues that create negative customer experiences.
    • Empower staff to fix problems seamlessly.
    • Set action plans to improve the customer experience.

    Course Description

    Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives.

    This training program was designed specifically for the public service. The public service can be seen as a double-edged sword. Everybody likes legislation when they benefit (like a tax concession) but they don’t like legislative outcomes that negatively affect them. This course will help your people to deliver more positive experiences for your customers (regardless of the outcome).

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Target Audience: Public Sector Staff and Management

    Cost: Price on request.

    Timeframe: This course can be modified to fit with your timeframe.
    Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    If you would like an obligation free quote, Please contact:

    Preferred Training Networks on 1300 323 752

    Email: Deborah at

    or visit our website today:

    Customer Experience Training For The Public Sector4.6 out of 5 based on 87 user ratings.
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Customer Experience Training For The Public Sector is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Customer Experience Training For The Public Sector and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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