MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY
Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives.
This training program was designed specifically for the public service. The public service can be seen as a double-edged sword. Everybody likes legislation when they benefit (like a tax concession) but they don’t like legislative outcomes that negatively affect them. This course will help your people to deliver more positive experiences for your customers (regardless of the outcome).
KEY LEARNING OUTCOMES
At the conclusion of this course, participants will be able to:
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Target Audience: Public Sector Staff and Management
Cost: Price on request.
Timeframe: This course can be modified to fit with your timeframe.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
If you would like an obligation free quote, Please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah at email@example.com
or visit our website today: www.preftrain.com