Dealing with Challenging Situations

As children we were probably reminded that the world is not fair. Everybody has to face challenging situations. This program helps you reframe the situations and focus your energy on getting the best outcomes.

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    Key learning outcomes

    At the conclusion of the ‘Dealing with Challenging Situations’ program, you will be able to:

    • Develop rapport to generate relationships where none exist.
    • Identify root cause of the challenging situation.
    • Use reflective listening to gain an understanding of the situation.
    • Widen your perspective to capture stakeholder concerns.
    • View people as well intentioned.
    • Discover your communication style.
    • Create feedback loops.
    • Remain positive even when the going gets tough.
    • Conduct a 30 second personal safety audit.
    • Be more intuitive.
    • Avoid/substitute vocabulary that can add fuel to the fire.
    • Understand that people have different values and therefore different behaviours.
    • Manage the reactions of yourself and others.
    • Create boundaries clearly and effectively.

    Course Description

    This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.

    Action Plan

    1. Identify and label each challenging situation.
    2. Focus on the root causes rather than symptoms.
    3. Deflect anger and stay positive.
    4. Think on your feet.
    5. Understand the concept of making a strategic withdrawal.
    6. Using interruption techniques to reduce venting.
    7. Reframe the situation positively.
    8. Search for concessions that are of high value to other parties.
    9. Reporting and knowledge management.

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

    If you would like more information on this training program, please contact:
    Deborah Dear – Marketing Manager
    PH: 1300 323 752

    Dealing with Challenging Situations 4.3 out of 5 based on 38 user ratings.
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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Challenging Situations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Challenging Situations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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