On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Internal Supporting Skills Training Course
Internal supporting skills training help support the supporters. The supporters can appear to carry heavy weights, but they need some time out too. The supporters need reassurance.
This internal supporting skills workshop provides internal supporters with the opportunity to develop and refine their internal support skills. They will gain knowledge in customer service, problem-solving techniques, communication strategies, and how to effectively manage workloads. Through a combination of scenarios, activities, and discussions, participants will learn how to respond to customer inquiries, troubleshoot technical problems, and use effective customer service techniques. They will also explore ways to provide timely resolutions, plan and prioritise tasks, create efficient processes, and build relationships with colleagues. This course is designed to help participants develop their customer service and internal support skills and increase their confidence in these areas.
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Key Learning Outcomes
At the conclusion of this program participants will be able to:
- Understand how group dynamics can play a positive role in team functioning
- Identify the strengths and weaknesses of their behavioural style
- Clearly define their role within the team
- Discuss the #1 cause of conflict in LG
- Consult internally with confidence and precision
- Create strategies for dealing with a range of internal stakeholders
- Apply improved communication skills for better negotiated outcomes
- Develop a more effective consulting role
- Understand how to build commitment
- Break down communication silos
Course Description
For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes.
Key Course Content
Understand how group dynamics can play a positive role in team functioning
Identify the strengths and weaknesses of their behavioural style
Clearly define their role within the team
Discuss the #1 cause of conflict in LG
Consult internally with confidence and precision
Create strategies for dealing with a range of internal stakeholders
Apply improved communication skills for better negotiated outcomes
Develop a more effective consulting role
Understand how to build commitment
Break down communication silos
On Site Delivery - Using local facilitators means no travel costs in Sydney, Brisbane, Melbourne, Darwin, Canberra, Adelaide Launceston Perth
Would you like to attend this program?
- For maximum effectiveness, this program is best conducted as an in-house program.
- Ideal group size: 4 - 10 participants
- Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
- Duration: This program can be tailored to your timelines
- Cost: Price on request.
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Internal Supporting Skills Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Internal Supporting Skills Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.