Positive Experiences for Patients

Understanding and setting positive patient experiences is not easy. The next frontier of patient service is creating positive experiences for patients. Your people will be surprised at the innovation and impact of positive experiences for customers. Discover ways to positively change your patients’ experience and interaction with your organisation and your staff.

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    Key learning outcomes

    • Blueprint your existing patient experience
    • Consider your patients as guests to critique dramaturgy techniques
    • Motivate your people to move beyond excellent patient services as a performance metric
    • Critique the impact of positive patient experiences and stakeholder relationships
    • Build rapport with patients and carers (even when it seems impossible)
    • Substitute vocabulary that diminishes the ideal customer experience
    • Manage patient expectations professionally and practically
    • Evaluate how behaviour and attitude impacts on self and others
    • Appreciate the patient’s perspective and experience
    • Develop improved communication skills for improving the patient’s experience

    Course Description

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost

    Duration: This program can be conducted as a one day or half day program

    Cost: Price on request.

    Target Audience: Health Managers and Staff

    If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752
    Email: Deborah at

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Positive Experiences for Patients is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Positive Experiences for Patients and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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