Dealing with Difficult Parents

Most education professionals will agree that managing the parents is far more difficult than managing the students. You’d probably also agree that 5% of the parents cause 95% of the duress.


This niche course was designed by an organisational psychologist specifically for Education Professionals. We also recommend inviting non-teaching staff, so the school has an integrated strategy to deal with difficult parents.
Difficult parents have a knack of weaving around your protocols. So it’s important to have a robust strategy in place. Of course, parents have a right to air their views. But they don’t have a right to menace and cause unpleasantness to staff. Participants will also discover techniques to diffuse a situation quickly before it escalates.

Because of their size, parents may be difficult to discipline properly.
— P. J. O’Rourke

When you become a parent, or a teacher, you turn into a manager of this whole system. You become the person controlling the bubble of innocence around a child, regulating it.
— Kazuo Ishiguro

At the conclusion of this course participants will be able to:

  • Implement strategies for better managing difficult parents
  • Identify common causes of difficult behaviour in parents
  • Apply a behavioural style framework to better manage behaviours
  • Develop rapport (even when it seems impossible)
  • Influence difficult parents to achieve a better outcome for the parent, teacher and child
  • Fine-tune and clarify your protocols (a chain is only as strong as its weakest link)
  • Identify boundaries and stay safe when a challenging situation occurs
  • Discover how to deflect, diffuse, interrupt and delay the anger
  • Differentiate between pathological and situation difficult behaviours
  • Revisit your strategy to position your response to unwelcome parent behaviour
  • Agree action plans


  • Group Size: An ideal group size is 12– 25 participants.
  • Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
  • Cost: Upon request.
  • Target Audience: Education Professionals (and non-teaching staff)

Look at what you receive within 24 hours at no cost:

  • a program outline
  • a bio of a proposed facilitator
  • program cost
  • possible dates (if requested)
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