On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Managing Upwards Training Course
Managing Upwards Training Course was designed by an organisational psychologist. Most people don’t like pushing more work up the hierarchy, but sometimes its necessary to manage tasks upwards. Usually it’s a knowledge or skills gap. Thankfully, both of those gaps can usually be fixed, so that means you won’t need to manage the same task upwards again.
Malcolm Gladwell showcases an example of managing upwards in his observation of cockpit culture. He observed an airline in Korea having crashes as a result of cultural norms. These tended to dictate that the co-pilots avoided directly questioning the pilot flying the plane. Planes were crashing by pilot error, and the co-pilot was too polite to point out the error to the pilot literally moments before the crash.
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Key Learning Outcomes
Managing Upwards can be a difficult skill to learn and practice makes it perfect. There is a proven methodology to follow and discover how to work seamlessly with people you report to. The objective of managing upwards is to get the task/job done by someone else. If practised properly, managing upwards can help save time and costs for any organisation. People often fail to delegate tasks upwards due to reasons such as fear of losing control or lack of confidence in other people.
Your Managing Upwards program will give participants the skills to:
- Use a managing upwards toolkit.
- Use group time management tips.
- Discover why managing upwards fails.
- Motivate others to complete delegated tasks.
- Understand the power of recognition and feedback.
- Communicate expectations and time frames.
- Improve current levels of team competency and trust.
- Get beyond “No” and/or “I haven’t got time”.
- Understand the games “task avoiders” play to avoid the task.
- Use counter measures to ensure the task is completed.
- Agree on action plans with people you report to.
- Aim for seamlessness to reduce workflow.
Course Description
In this managing upwards inhouse training course, participants will learn that a one size fits all style will not work. Managing upwards needs flexibility, creativeness and an understanding of human psychology.
How good are you at delegating?
Ask yourself the following:
- I delegate tasks upwards with confidence that they will be carried out.
- I make a list of tasks that I want to delegate.
- I believe delegating upwards saves the organisation resources.
- I communicate deadlines very clearly.
- I provide all necessary information to the person carrying out the task.
- I ensure the person has the resources to carry out the task.
- I clearly define the authority and responsibility of each person carrying out the task.
- I establish deadlines and milestones.
- I monitor progress and give feedback.
- I make sure I am available if a difficulty arises and help is required
- I communicate why the task has been delegated upwards
- I have a checklist.
- I work seamlessly with people I report to.
Your Managing Upwards program can be custom designed. The program provides participants with the practical techniques and tools to be better at managing upwards, thereby reorganising the workflow.
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.Ideal group size: 4 - 12 participants.Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.Duration: This program can be adapted to meet your requirements.Cost: Price on request.Target Audience: Employees, Supervisors, Team Leaders and Senior Managers.If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: ddear@preftrain.com or contact us online today.
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Managing Upwards Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Managing Upwards Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.