On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
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Clients, Testimonials and Case Studies
Testimonials Across Australia
Don’t take our word for it
R Futter
- Business Development, WesTrac
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
A Martin
- Manager, SA Ambulance Service
We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
J Rogers
- Learning and Development, Dept of Transport
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
D Hartman
- Learning & Development Manager, BNP Paribas
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
K Potter
- Senior Human Resources Advisor Town of Port Hedland WA
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
J McConnell
- Organisation L and D coordinator Penrith City Council
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
C Lane
- HR Co-Ordinator, Bathurst Regional Council
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
A McKenzie
- Director of Corporate and Financial Services, Balonne Shire Council Qld
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
M Godber
- L&D Manager, Australian Red Cross
I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
A Sebastian
- OD Consultant, Scentre Group
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
K Austin
- Programs Consultant, Pitcher Partners
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
P Rigbye
- Group HR Manager, Hastings Deering
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
R Birch Projects and Policy Officer
- Family Court and Federal Circuit Court ACT
The training was well received, useful and relevant and the trainer was fantastic
K Jones
- Principal West Ryde Public School
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
L Cox
- Administration OLHC School
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
K Aldridge
- Learning and Development Advisor, Brimbank City Council
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
D Baxter-Tomkins
- HR Manager, Moree Plains Shire Council
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
A Fontaine L&D Consultant
- People and Culture, NEC Australia
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
M Hewitt
- Human Resources and Safety, Diver Foods
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
M Collett
- L&D Coordinator, Hobsons Bay City Council
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
C Davenport Quality Manager
- Pinarc Disability Support and EasyTech Living
“Very engaged with content – always great to break it up with videos/break out rooms.”
J Zavecz
- QMS Media
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
O Goldrick
- Sports Integrity Australia
“Very engaging and interesting training session.”
G Sinclair
- Nepean Blue Mountains Local Health District
Here is a snapshot of our customers and clients across Australia
# | Minining/Utilities | Large Organisations | Fed/State Gov | Local Govt | Manufacturing | Health | Professional services | Education | Engineering |
---|---|---|---|---|---|---|---|---|---|
VIC | BHP Billiton | Boeing | Office of Public Prosections | Boroondara City Council | AMCOR | Northern Health | Pitcher Partners | Billanook School | Boeing |
NSW | DART Energy | Medibank Private | NSW Police | Randwick City Council | One Steel | John Hunter | BNP Paribas | Carroll College | Lend Lease |
WA | WesTRac | Wesfarmers | Essential Services Commission | City of Waneroo | Wesfarmers | WA Country Health Service | Urbis | Dept of Education Services | |
QLD/NT | Hastings Deering | Foster’s Group | Rockhampton Regional Council | Western Downs Regional Council | Bundaberg Sugar | Qld Health | Bank of Qld | Bribie Island State | Qld Rail |
ACT | ATO | Air Services | ACT Health | County Court | ACT Corrective Services | Canberra Inst of Tech | |||
SA | BHP | SA Ambulance | Essential Services Commission | City of Holdfast Bay | Mitsubishi | Dept of Health | Dept of Justice |
R Silk | RSM Australia
Excellent session, the day went by quickly and I feel I learnt so much. Graham did a brilliant job of showing us all the techniques in action.
S Dorevitch | RSM Australia
Very engaging, enjoyed the group participation and small environment. Overall very happy
M Burton | Tangentyere Council
Was great and helpful.
W Apioth | Tangentyere Council
I enjoyed the developing coaching style
G Lillico | Central Land Council
Very engaging, Would 100% recommend
R Powell | Central Land Council
Very engaging facilitator! For a seven-hour training, I never once felt like falling asleep. Very relevant and practical material covered. Can use in many contexts
L Nischler | WCIG
Terrific! Well delivered, smart, funny and on poin
S Vamanica | WCIG
Trainer (Graham) was awesome and interactive
L Essex | Clarence Valley Council
Found it very helpful and informative and the group of different departments was good.
A Miller | RSM Australia
I had a very joyful day and I am able to walk away with some great techniques. Thank you.
R Maharjan | RSM Australia
The program was very helpful and informative, I learnt new presentation skills, got a chance to speak in front of an audience and build confidence. Thank you, I really appreciate that.
A Power | Shire of Mundaring
Terrific program – very insightful and knowledgeable. Great presenter. She was very engaging.
R Bundock | Shire of Mundaring
It was really informative and engaging.
N Lard | Mount Alexander Shire Council
Robert made the training highly engaging, informative and fun. For a full day course that is a great effort!
G Brastaup | Mount Alexander Shire Council
Fantastic! Funny! Enlightening! I could sit and listen to Robert for days! Legitimately the best professional development course I’ve ever experienced. More please!
R Ozturk | Sirius College
Thank you this was a productive session. The level of engagement weas great. The use of models/frameworks based on studies / research made it more beneficial.
L Coe | South Gippsland Hospital
Well presented, informative and easy-going presentation.”
A Gackenheimer | South Gippsland Hospital
Very helpful and lots of skills to practice.
M Hona | Body Corporate Alliance
Well presented with good practical techniques that can be applied.
R Bridges | Port Stephens Council
Great session, enjoyed the interactive nature of the session and information – very relevant to my role.
E Allan | Port Stephens Council
Delivered really well. Great, easy to understand examples. Very beneficial to my day-to-day role.
S James | Phillip Island Nature Parks
Very engaging and entertaining. Useful tools for a variety of situations and conversations.
C Taylor | Phillip Island Nature Parks
Great course, learnt a lot as a new leader that does have issues with confrontational discussions with staff members.
S Mattarollo | Tennant Creek Hospital
Brilliant course. Glen was able to get every member of the group involved without pressure. I felt safe talking issues through.
L Smith | Tennant Creek Hospital
Was a great day. Have learnt a lot of valuable skills which will help me for years to come in my career.
J Kaur | Nillumbik Shire Council
It was a wonderful session. Definitely after this session I understand the local government and its role in a much better way. Thanks.
O Edmonds | Nillumbik Shire Council
I found this really helpful and gave me an even better and clearer understanding of government, how it works and what is involved.
I Phillips | AAT
The whole course has been fantastic. I have greatly appreciated it. Excellent. Should be mandatory training for all AAT staff and members.
M Knight | AAT
The trainer was fantastic! His enthusiasm and animated delivery were extremely engaging, and his humour and wit made the training really enjoyable to participate in.
B Sharma | Abbotsford Convent
The session was engaging and was interactive. The breakout rooms were so good.
N Anele | Abbotsford Convent
Carol goes above and beyond to make everyone feel comfortable, brave, and engaged. After so many zoom meetings across the two-years we’ve endured in Melbourne lockdowns this has been the most positive and delightful experience and it all comes down to her magnificent work. A true gem of a human and such a great educator. Thank you.
S Kohler | Abbotsford Convent
Carol made it very positive, there were some really good ideas, everyone was involved, really good to hear everyone’s thoughts, I’ve learnt some good new skills with communication at work and life in general, very appreciative.
L Cullen | ACT Corrective Services
I know it’s his job, but Mark’s energy levels were great for the entire day. Kept me engaged in the conversation, thoroughly enjoyed this session.
B Walsh | ACT Corrective Services
LOVED the amount of group activities.
M Joshi | Administrative Appeals Tribunal
Very purposeful and useful training, Graham was an excellent presenter and facilitator! .
K Emmons | Administrative Appeals Tribunal
Genuinely the most practical and versatile communications and relationships advice I’ve ever received, either in or outside of the workplace.
G Wallace | Albury Airport – ACC
Soooooo interesting.
C Clement | Albury City Council
Really enjoyed the interactive nature of the training in an online environment. Have gained some clear goals and actions as a training outcome.
B Eyles | Albury City
Great training. Everyone had a chance to contribute and share.
T Colgan | APP
This course was always fun and that made engagement so much easier. The hours flew by!
H Mayall | APP
Great course, covered points I wasn’t expecting and got me actively thinking how I could better myself at work.
J Webb | APP Corporation
It was a very efficient training course, especially being held virtually. The only improvement I can think of is for the work booklet to reflect the slides regarding order as it felt a bit disjointed. Other than that, Floreal and the training were great.
J Katsaros | Archie Graham Community Centre
Russell was engaging, and the interactive workshop style was very helpful. many thanks!!
S Thoonen | AtWork
Very interactive and supportive .
H Perham | AtWork Australia
The splitting into smaller groups technique worked very well. It allowed us to discuss ideas easier and then collaborate those ideas to present to the entire group.
K Ullah | AtWork Australia
I enjoy the use of breakout rooms to be able to have more in depth discussions about the learning .
P Wittenoom | Australia Council
Great pacing and interactivity.
M Habjan | Australia Council for the Arts
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. Some trainers may make you feel embarrassed if you give the wrong answer – David is the opposite. If you don’t quite get the answer right, he is very encouraging and thanks you for your contribution, then positively leads you to the right answers. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated!
E Nimmo | Australian Maritime Safety Authority
The course felt well-paced and covered a broad range of very helpful topics. Despite online delivery not being a favourite of mine, Matt made the course engaging and enjoyable.
F Torline | Australian Strategis Policy Institute
Rosie had great energy, and this came across even though training was virtual.
D O’Dal | Bacchus Marsh Western Health
I find this course is one of the best I have attended. Its interactive, engaging, and relevant. If it was face to face again, I’m sure it would be even better.
P Castaldo | Banyule City Council
This should be a prerequisite for councillors as they start their term.
R Borley | Bass Coast
This was the best internal/external training course I’ve participated in on having performance conversations. Excellent tools, information on approach as well as time to practice and self-reflect.
C Dinsdale | Bass Coast Shire Council
Good course with some really helpful tips!!
S Woodland | Bass Coast Shire Council
Fast paced session, but it packed all the right punches. Great to see a trainer who can keep an online workshop moving with engaging interactive content and regular break out rooms.
S Tilley | Bass Coast Shire Council
Best training I have had on this topic.
J Middleton | Bathurst Regional Council
Appreciate that you were able to accommodate the museums needs and modify the training to fit.
B Carey | Bayside
Very interesting and easy to follow.
F Dawood | Bayside Council
I did really enjoy this training. It was well prepared and delivered. The trainer has vast experience about this subject. WELL DONE”.
C Kirby | BCSC
This was by far the most engaging workshop I have attended at BCSC. It was informative & received so much participation from all attendees. Would 100% recommend. Taken a lot of really good tools away for PDP planning
D Courtney | BCSC
Well delivered with great topics for conversation .
J Shelberg | Bright brewery
Lots of fun, made it easy to learn.
E Howard | City of Melbourne
I liked that despite it being virtual there was still plenty of opportunity for group discussion and input from everyone in the course.
T Bonte | City of Melbourne
The training session was so practical. It was great to apply the theories and tools to a current and relevant work example. It was also great exposure to other people in the org and their projects. The networking was a bonus.
R Apps | City of Port Phillip – South Melbourne Market
Good flow. varied activities and interesting materials that can be used in our workplace!
L Fish | Cooloola Christian College
Practical strategies and I really felt empowered to go do .
A Kerley | Cooloola Christian College
It was very informative and well-structured for interaction.
T Zaloumis | Cystic Fibrosis Community Care
Matt was really engaging and what he presented was very relevant to everyone in the room.
K Williams | DCS – Subsidence Advisory NSW
A great course. I hope our organisation takes on board that it would be good for us to keep progressing with what we have learnt.
N Tamp | Department of Education
Matt was fantastic, and the course was engaging and informative. There are plenty of actions that I have taken from today’s session and I’m excited to put them into practice! .
N Zanella | Department of Education
The training was well thought out and helpful. I understood the sentiment of some of the examples but felt like they might not always work well in practice. After 15+ years in office environments, I have never felt the direct approach works as difficult people will always find a way to weasel out of taking responsibility for their actions. The training was still a good reminder and provided helpful knowledge to the team.
C Foggin | Dubbo Regional Council
Friendly, knowledgeable and welcoming trainer that was able to draw out answers from the teams in a relaxed way.
D Stowe | DVC
Course host is very good easy to understand and relate with.
S Thomas | Eastern Health
Thanks Matt, that was a really good experience; you’ve covered off a huge agenda very well – from one facilitator to another, well done!! And take care, Sally.
A Wynne | Eastern Health
This was a fantastic session! Thank you so much :).
J Williams | Eastern Health
Very knowledgeable presenter and easy to listen to. Good time spent presenting in different modes.
A Hilbig | Eastern Health
Very interactive. Allowed time for everyone to share. The small group was a bonus! Very practical.
J Garner | Eureka Shepparton Gardens
I really enjoyed the 4 sessions I had with Matt, his knowledge has been a huge benefit, and I can clearly see changes with my self improvement.
C Sharpe | Future Care Now
The training was very informative and relevant. The trainer Rosie had a very good communication style with the audience, making everyone feel valued. The content was tailored to our particular workplace. Thanks.
J King | Georges River Council
David is an excellent trainer, he came prepared with easy and valuable tips to apply to my daily interactions with customers and even use on a personal level. In a short amount of time, I was able to learn tips such as listening to the customer to validate their point, diffusing difficult situations and simple techniques to positively engage with the customer even if are unable to give them what they want.
Thank you so much David and I will definitively be going over the training material and tips to add to my professional tool kit. Hopefully you will provide future training courses!
T Zhdanova | Gippsland Lakes Complete Health
Very informative and engaging, nothing I would expect giving the name of the training! I love that the training was focused on ourselves rather than on other people. Great strategies for self-regulation and awareness. Thank you!
G Wilson | Glenelg Shire Council
This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
B Francis | Good food Partners
Great items to help me lead my team and invite change .
M Loughman | Gray Primary
I think you did a great job keeping everyone engaged for 2 hours, well done. I loved how it was broken up with some physical activities that made people participate.
D Westaway | Gray School
Great introductory session for developing skills when dealing with emotionally driven parents. Some great tips and understandings.
N Wallace | Guide Dogs Victoria
Good online session.
A Watson-Smith | Guide Dogs Victoria
Matt was really approachable and engaging throughout the 3 days. I often don’t feel super comfortable speaking up during training courses, but I did feel comfortable and at ease this time. I liked the professional but casual/informal approach. Thanks Matt!
F Carrello | Hammond Park Catholic Primary School
Thank you, some useful points were brought up that we can attend to as a staff moving forwards.
A Colley | Hammond Park Catholic Primary School
Many thanks for accommodating us via remote zoom meeting. This was still very effective under the circumstances and a very useful development opportunity for the staff.
T McInerney | Healius
Was a really nice group to interact with .
A McKenzie | healthAbility
Lots of interaction, the day moved on relatively quickly as there was key topic areas to cover within time frames. Lots of adaption to group numbers and flow of class.
H McCallum | Heyfield Bus Line
This was very interesting & informative, & little more to understand.
A Woodhead | Horsham Rural City Council
Well presented very engaging trainer .
K Miller | Horsham Rural City Council
I loved this! One of the more engaging online training sessions I have had. Thanks for the valuable information and the laughs Russell.
H Evans | Insignia Financial
Exceptional training session. Glenn showed great knowledge and adaptability. He was able to shift the focus and mould the content to best suite his audience’s needs. Those needs were complex by any measure, but Glenn was able to meet those needs with the well-practiced oratory of a true expert.
I will genuinely use this content in my practice and remember Glenn’s coaching that was aimed at me personally in the future. That’s more than I can say for most courses I’ve taken.
K Bell | JACS
Trainer clearly outlined the agenda. Use of diagrams and interactive workbook was a great tool for engaging participation. Sufficient breaks and organised in a timely manner. Matt stuck to the schedule he outlined at the start of the day in the morning briefing. Thank you well delivered tone, language and talking pace.
M Chikodzamapfeni | Joan Kirner
Carol best Zoom presenter knowledgeable and very engaging.
T Mcleod | Kiama Council
Great forum to learn with colleagues.
D Ellison | Kiama Municipal Council
Mary had a challenging group with lots of discussion about their very negative experiences. She handled it brilliantly with respect and without compromising the integrity of the performance appraisal methodology. Thank you so much Mary!
M Timmers-Leitch | Knox City Council
This was excellent, and I am very happy that it was online for accessibility.
L Fonmoa | Koorong
Russell was great, got the message across and got all staff involved. Very upbeat and full of knowledge and energy.
W Ward | Koorong Books
The trainer handled the subject matter very well.
V Liu | La Trobe Community Health Service
Excellent training, Graham engaged all the participants very well and there was a good amount of group interaction for us to be able to relate the training into our everyday roles.
J Sugar | Landgate
Loved that we had a variety of generations, there were plenty of examples and the facilitator was extremely informative.
J Evans | Latrobe CHS
Really engaging presenter. Spoke very clearly & waited for all team to engage. Very enjoyable – no waffling.
K Schoenmaekers | Latrobe Community Health Service
You were made so welcome and included the whole time in the course well done.
M Gray | Latrobe Community Health Service
Easily the best course of this nature I’ve participated in. Easy going, allowing conversation to flow freely and acknowledging that some aspects are already learned so don’t need so much time spent on. Never stop learning and I learnt more on this subject today.
S Morgione | Latrobe Community Health Service
Graham was knowledgeable, engaging and encouraged a brilliant training session over video conferencing, which in itself, is very challenging. I will be recommending this training with Graham to my work colleges.
L Crampton | Latrobe Community Health Service
This was well organised and extremely well ran. Graham’s ability to making it very practical in a virtual setting was fantastic. It created a great stimuli and critical thinking both throughout the session and post it.
C Longey | LCHS
Graham was a great trainer – very knowledgeable and very engaging which is challenging when using Zoom!
M Firth | LCHS
Trainer was amazing, very helpful, explained well, kept attention of the subject and very easy to follow.
F Valianatos | LCHS
Thank you, Graham, for an exceptionally engaging session where you listened, analysed and integrated our comments in the content of the course. It made the content feel my own, it tested or validated my assumptions and most importantly, your role-modelled engaging an audience. Thank you – truly unique and best ever training on VC.
T Melville | Legal Aid Queensland
I liked the training as a workshop as I felt engaged, and I liked hearing other’s views.
A Kelly | Legal Aid Queensland
Well presented and very engaging.
J Zalewski | Link Health & Community
Very informative, enjoyable and Graham gave such positive and encouraging feedback to the participants.
J Zalewski | Link Health & Community
I really enjoyed this online training. Great facilitator (Russell Fletcher) who had an excellent grasp of the subject.
V Foggin | Macquarie Regional Library
Very useful approaches and fun and engaging delivery. Thank you.
B Barlow | Macquarie Regional Library – Narromine
Thank you for an engaging zoom chat – it’s always great to brainstorm other ideas and scenarios so the breakout room was useful.
A Groves | MAMA
Tom (trainer) had a great training technique and approach to the subject matter.
S Rabie | Mansfield Shire Council
Interactive and excellent.
R Lord | Maroondah City Council
Enjoyable course with lots of take home messages.
M Wang | Maroondah City Council
Very engaging training/team building session, and just the right balance of engagement in breakout rooms, generating participant responses in the chat. For a pretty reserved (Yellow/Green) group, it was sensitively done to elicit responses from everyone! .
A Neal | MAV
Enjoyed the session – facilitator allowed ample opportunity for all to contribute and engage with the content.
S Rowley | Meriton Suites
Great facilitator, warm and engaging.
E Lopes | Monash University
Matthew Barry is an excellent facilitator – very knowledgeable and very engaging.
N Gates | Monash University – Faculty of Information Technology
Matt was super engaging, and the recourses provided were incredibly useful.
T Vanderlinden | Moorabool Libraries
It would be a benefit to attend workshops like this within context of departments. For example, if my whole Library Programs Team from Moorabool Libraries could attend, we would have similar experiences and have a more focused and desired outcomes.
S Histed | Moorabool Shire
Not a fan of online courses, but it worked well.
E Stornebrink | Moorabool Shire
Loved that the speaker was engaged and drew my attention in to the workshop. It was well informed as well as funny and we had plenty of time to talk to one another.
F Laskaris | Moorabool Shire Council
Despite being virtual it was very engaging, and I was glad to see it wasn’t death by PowerPoint as made us more engaged with doing the different activities and working through the scenarios.
S Barry | Moorabool Shire council – Library Services Team
Thank you. A training course that provided lots of valuable information for professional and personal practice.
K Chin | Moreland City Council
Excellent presenter, great practical examples. Thank you.
K Coombs | Moreland City Council
So well presented, structured and organised, extremely useful.
G Hollonds | Mornington Peninsula Shire
An excellent course, I learnt a lot, it was collaboration in practice and hosted/facilitated/delivered with good humour and professionalism, the follow up reading & references also very handy- thankyou, 5 stars.
P Gallagher | Mornington Peninsula Shire
I was disappointed when this training got changed to online, but Graham made it still very special, engaging, and informative. Thank you!
G Sinclair | Nepean Blue Mountains local health district- public Health unit
Very engaging and interesting training session.
Cr B Ramcharan | Nillumbik
It was really useful to have the practical exercises and the feedback afterwards, which wouldn’t have been possible with a bigger class. I learned a lot about how to learn to speed read and the next step is to put that into practice, which I feel ready to do.
J Vladich | North Mandurah PS
Absolutely loved the day and found it very beneficial for students, staff and on a personal level. The selection of presenters was excellent. We have already reported back to the staff and look forward to implementing some of the ideas next year. I thought I-yarn was such an excellent idea and have even shared it with my daughter who works in a different field. I always enjoy our networking days. Thank you for the great organisation and the fantastic variety of presenter you have provided us with this year. Such a great networking opportunity that I am very thankful of being part of.
S Beresford | NSW Department of Education
Matt’s use of an interactive workbook and online rooms within the larger Zoom meeting went well. It was a great way to connect with colleagues, too. The group felt a lot smaller by the end of the day as we connected with and got to know each other. I just wish this could have been in person!
J Brienen | NSW Department of Education
It was a very useful course, which made me reflect on myself and how much I can control a situation or person who is escalating or is difficult. I will use the techniques in both my professional and personal life. I found it was a very long day though.
C Lam | NSW Health
Training was engaging, I learned new skills!
A Grey | NSW Health
Great to get involved in breakout rooms.
S Durmanic | Office of Projects Victoria
Did very well to fit all the content within a limited timeframe, and the interactive elements were exactly what we were after.
R Krippner | P F Olsen
Great remote on-line training experience, particularly the use of break out rooms (which I have not done before). Very effective training for a remote session.
V Sharma | Parliament of Victoria
Like the way this training was designed. It kept all the audience in attention mode.
A Pokler | Parliament of Victoria
Carol was amazing, best training course I have done. Super engaging and interesting. She is great.
S Tutton | PF Olsen
The presenter was completely engaging for the whole period and used relevant examples. He did not get bogged down on the text but worked with the group to better understand the value of the subject.
M Kukreja | PF Olsen
Graham was a brilliant facilitator, and his delivery was brilliant. He had real time examples, and he created a safe space to voice our ideas.
D McDonald | Primary Care Connect
Having done other training in this, I found this to be the most targeted to what I needed. Online training is not easy, but this training was inclusive, informative, and allowed a safe place to share thoughts and experiences.
N Ferraris | Primary Medical and Dental Melton
I really enjoyed this session and how interactive it was.
A Begbie | QMS Media
Loved the session!
A Davison | QMS Media
A well-run course. Opened up a few thoughts and reminded me to get back to managing the team.
H Rogers | Racing Queensland
Great interactive session that I thought was going to be onerous but was pleasantly surprised how much I enjoyed it. Great trainer Russell Fletcher – very entertaining.
J Kreis | Racing Queensland
A great session highlighting the ideal workplace environment and highlighting areas of potential improvement and change in our workplace.
K Beaman | RCH
Lots of break outs were good in a full day online session.
T Dakin | Regional Arts Victoria
Having a small group was great in that everyone had a voice. Facilitation had humour and knowledge. Timing was good and not rushed. Thank you.
A Launay | Regional Arts WA
Very engaging – I came away with some solid tools and strategies which I will employ in my personal and professional life.
D Catlin | Richmond Valley Council
The course was very good, gave me some things to think about and to put into practice.
I Mclean | Richmond Valley Council
Rosie was a clear and considerate trainer, taking the time to ask what we all hoped/needed to achieve from the training and then delivering it clearly and comprehensively.
T Lidden | Riverina Water
I found this course very informative, it creates awareness of different personality traits, along with encouraging mindfulness of your own type of traits and how that affects others – internal and external customers.
D Graham | Royal Children’s Hospital
A one-on-one session tailored exactly to my brief and requirements.
A Blackler | RSM
Very useful information for business writing – lots of take-aways.
A Warren | RSM Australia
I enjoyed the interaction with others as part of the course, it made it engaging and the presenter responded to all queries in the chat and keeping the discussion interesting.
B O’Donnell | RSM Australia
Very good session and great facilitator to give real life scenarios, and the opportunity to work through our own examples.
P Lambert | SA NSW
Relevant and useful, well delivered.
D Pretorius | SCC
Enjoyed interactions. Good use of examples and context.
B Mills | SEA Gas
I actually really enjoyed the interactive elements to this training, obviously if it remained in-person it would have been a lot more beneficial, although, I was still working from the office and therefore my discussion groups were myself and 4 other employees. I feel I benefit from interaction, in-person communication and open-forum discussion. We were given multiple opportunities to exercise this today and I really valued that aspect of the program.
L Brown | Sean Christian College
Great – liked it.
M Wellilngs | SESLHD
Some excellent points were made, which I will use when I am on the phone.
W Saldanha | SG Fleet
Good flow to the session and the information covered was very interesting and relevant. Host was expressive and took his time to explain the concepts and made sure that all participants were aware of the important topics as well.
K Webb | Sika Australia
Facilitator was able to answer all questions from the audience and his real-world experience showed.
A Sharp | Sika Australia
I thought the trainer’s knowledge was clear however he gave the team the ability to understand and make their minds through the focus groups etc.
M Scott | South Melbourne Market – City of Port Phillip
Matt was fantastic – brilliant facilitator and very knowledgeable.
L Muir | Sport Integrity Australia
Tough course to deliver online, however the facilitator did a great job and engaging the participants.
A Wall | Sport Integrity Australia
Great course that brought together old learnings. It was great to re-think ways to communicate and assess where I currently am and where I want to be.
A Raveh | Sport Integrity Australia
For an online course very engaging and added value.
J Chen | STG ICU
Very useful with great implications in the workplace.
B Ray | Stonnington
Really enjoyed. I’ve been around this work for over 20 years. David is an excellent communicator and very knowledgeable. Brilliant.
D Harris | Subsidence Advisory NSW
Excellent training course. Trainer was very engaging, knew his subject, kept it moving along nicely and allowed everyone to have a say.
S Marsh | Subsidence Advisory NSW
Trainer was excellent, course flowed very well, conversational and knowledge was great!
A Podobnik | Sunshine Coast Council
Great takeaway tools and useful for future use.
J Sheppard | Sunshine Coast Council
This session was very valuable and relevant. The breakout rooms were great too, liked that we mixed up the group each time. Gained some great strategies that are going to come in very useful and helps me feel better and more confident about dealing with conflict.
L Lane | Sunshine coast libraries
Was great hearing everyone’s input that enhanced a well-structured course.
L Cruickshank | Sunshine Coast Libraries
“Very well put together and practical. Have several new tools I will use straight away.”
T Walden | Sunshine Coast council
It was great, and I loved the psychology behind it.
Highly recommend it.
J Templar | Surf Coast Shire Council
Russell has reminded me to embrace the day! A positive outlook and using his “tips” will greatly enhance the outcome of any situation. Thank you!
S Marsters | TFMXPRESS
Great Session! Learnt a lot.
K Heng | The George Institute
Good tips to improve the art of minutes taking.
L Green | The Gordon
Matthew was well informed and engaged well allowing time to ask questions and discuss further. This extended to supporting my participation online at short notice. Thank you, very worthwhile and enjoyable session.
M Panganiban | The Royal Children’s Hospital
Very clear and interactive training.
B Collins | The Royal Children’s Hospital Melbourne
Loved the small group sessions.
A Huntley | TPACL
So much great information in this session. The trainer made it really enjoyable and fun.
T Mitchell | TIPACL
The course was very well presented and was very pleasant.
L Hughes | Toongabbie Christian College
It was a good pace with lots of opportunity for input. Lots of good takeaways – looking forward to putting in practice.
S Escarate | Toongabbie Christian College
So applicable, and Rosie made the team feel so connected and motivated through the course! One of the best courses I’ve ever done.
A Offereins | Toongabbie Christian College
I have just so enjoyed these last two days of our training. We have an amazing team, and it was so awesome to do this with them all. Rosie was such a beautiful fit for us as a college she was so positive, informative, and kind. I’d definitely love to do more courses with Rosie in the future. Thank you again Rosie.
D Rogan | Toongabbie Christian College
I loved it & learnt so much.
L Zelunka | Turning Point
Matt was great at engaging the group and knowledgeable about the subject matter.
S Barrington | Vision Australia
The course kept me engaged and it went very fast. I have learnt so much from this course and I hope I remember to use in my everyday life.
M Walton | WACHS – Geraldton Regional Hospital
I needed this training.
N Kumar | Ward 2 east Footscray
Enjoyed the course, makes you appreciate others and be more adoptive.
J Richardson | Warragul
Encouragement to engage and participate in course material made for an enjoyable learning experience.
P Ward | Warrnambool City Council – Warrnambool Art Gallery
Being able to share the experiences of colleagues is great not just for learning but knowing that others are on your side and have experienced what you have – it’s a little bit of learning, a little bit of team building.
C Lee | Western Health
It was a both informative and interactive session. Thank you for the great learning opportunity.
M Lubczenko | Western Health
Very engaging with many practical and useful information and strategies.
A Macleod | Western Health
Very relatable and loved the adaptability to alter content to fit with attendees’ comments and interests. Most relatable and personable zoom session.
R Balbastro | Western Health
Carol’s delivery of today’s session was amazing! She was informative, concise, supportive, and entertaining. Much appreciated, Carol. I’ve learnt so much today.
C Smith | Williamstown Hospital
Very knowledgeable presenter.
Elizabeth H | Woollahra Library
Matthew was very upbeat, and the positive nature that he provided (how to be proactive) was infectious.
T Hutchinson | WPCA
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
S Bellotti | Yarra Plenty Regional Library
This training was really good – a very good follow-up to customer service and empathy training.
M Breare | YPRL
The materials were relevant to library situations and Russell was excellent at making the theory fit our real-life situations. It was entertaining and interesting, while still being respectful to a disturbing subject.
A Lonsdale | Administrative Appeals Tribunal
The trainer showed a fantastic and subtle ability to model the kind of behaviour and techniques we were learning about during the course. He was engaging and good at keeping people focused on the important points. He successfully demonstrated the technique of reflecting people’s comments/ideas back to them, so they felt heard and appreciated. The trainer and the guest presenter both seemed very knowledgeable about the topic/content and the trainer shared links to useful resources.
I Kielbaska | Albury City Council
I thought this training session was fantastic, I had an understanding of how I don’t prioritise well, but this session provided me with a method/structure to understand why I don’t prioritise well and how to fix it.
T Reid | Albury City Council
Engaging, Encouraging & Knowledgeable. Well paused at each topic/slide. Gives audiences time to write notes or screen shot.
P Riches | Albury City Council
Very engaging and fast-paced session. Break out rooms were good.
S Lee | City of Melbourne
Really enjoyed the course. It is very helpful, and I will definitely be using the tools/frameworks taught in this course in my future projects. I am also excited to see how these templates will guide my future projects.
K Griffiths | Eastern Health
I really enjoyed the session; the time went very quickly and was given lots of tools to help.
C Brooks | Latrobe Community Health Service
Good encouragement for engagement via online.
A Ridler | Latrobe Community Health Service
Been part of a small group enabled everyone the opportunity to share.
A Munari | Moorabool Shire Council
Best training session that I have attended. Kept me engaged and interested.
B Sankey | Mornington Peninsula Shire Council
I have completed most of the courses the Shire has to offer for staff, I found this course the most enjoyable and engaging. I think this should be a mandatory course for all staff and would recommend it is completed before the leading teams through change or facilitation skills training.
M Gokavi | Swan Christian College
Brilliant. No fluff. Practical tools given.
R Vergel de Dios | Western Health
I can’t thank you enough for the extremely helpful training. I found it to be very interesting, and I am grateful that you made it so much fun. I have a much better understanding of the different MBTI personalities, different leadership styles, emotional intelligence, and how can we use this information to communicate with others. Thank you, Carol, and keep up your great work.
Training Tailored to the needs of your Organizations
Learning Solution for Individuals & Organizations
A large Council asked us to help them create a Capability Framework for their Co-ordinators. Through a consultative process, we developed a Capability Framework with learning programs mapped. This process involved developing learning programs for 4 groups of 15 participants over a 3 year period. The learning programs involved key design and development as well as pre and post activities. The learning programs were designed to be a mixture of half and full day programs and covered 10 different topics. An example of these include:
- Breaking down communication silos
- Strategic Thinking and Planning
- Delegation Skills
- Workplace Resilience
We have had a continuing relationship with a leading NFP for many years. We have run many of their learning programs across Australia as well as being involved in developing videos, digital assets, presentations, facilitator guides and participant workbooks. Last year we were asked to design and develop a series of videos for their learning and development platform. This process involved a multi stakeholder consultation process to agree on scripting, producing and delivering a series of videos. These video’s were 5 minutes in duration and were mapped to their capability framework.
A Financial Services company asked us to develop a series of modules for their team leaders. We developed these modules through a consultation process with our client. The client wanted each module to be linked through pre and post activities and be run as short modules in 3 of their Australian offices. The programs were designed with scenarios and relevant activities for participants to engage in. An example of these included:
- Assertiveness Skills
- Influencing and Persuasion Skills
- Managing People
- Making Group Presentations
A very regional organisation in QLD asked us to conduct a week of training for their staff. We designed and developed a series of short and sharp sessions incorporating 2 hour, 3 hour and lunchtime sessions. An example of the programs that we developed included:
- Making staff accountable
- Leading and managing at our council
- Avoiding miscommunications
- Leading by example
- Dealing with difficult internal and external people
- Working with change
- Managing outdoor staff and contactors
A global health body asked us to run a webinar for their staff around the area of Adaptive Leadership. This 45 minute session was conducted utilizing Go To Meeting. This session was run for 30 of their staff who were invited to attend the webinar as part of their professional development. This was recorded and kept onsite for other participants to access when necessary