Clients, Testimonials and Case Studies

Testimonials Across Australia

Don’t take our word for it

Here is a snapshot of our customers and clients across Australia

# Minining/Utilities Large Organisations Fed/State Gov Local Govt Manufacturing Health Professional services Education Engineering
VIC BHP Billiton Boeing Office of Public Prosections Boroondara City Council AMCOR Northern Health Pitcher Partners Billanook School Boeing
NSW DART Energy Medibank Private NSW Police Randwick City Council One Steel John Hunter BNP Paribas Carroll College Lend Lease
WA WesTRac Wesfarmers Essential Services Commission City of Waneroo Wesfarmers WA Country Health Service Urbis Dept of Education Services
QLD/NT Hastings Deering Foster’s Group Rockhampton Regional Council Western Downs Regional Council Bundaberg Sugar Qld Health Bank of Qld Bribie Island State Qld Rail
ACT ATO Air Services ACT Health County Court ACT Corrective Services Canberra Inst of Tech
SA BHP SA Ambulance Essential Services Commission City of Holdfast Bay Mitsubishi Dept of Health Dept of Justice
R Silk | RSM Australia

Excellent session, the day went by quickly and I feel I learnt so much. Graham did a brilliant job of showing us all the techniques in action.

S Dorevitch | RSM Australia

Very engaging, enjoyed the group participation and small environment. Overall very happy

M Burton | Tangentyere Council

Was great and helpful.

W Apioth | Tangentyere Council

I enjoyed the developing coaching style

G Lillico | Central Land Council

Very engaging, Would 100% recommend

R Powell | Central Land Council

Very engaging facilitator! For a seven-hour training, I never once felt like falling asleep. Very relevant and practical material covered. Can use in many contexts

L Nischler | WCIG

Terrific! Well delivered, smart, funny and on poin

S Vamanica | WCIG

Trainer (Graham) was awesome and interactive

L Essex | Clarence Valley Council

Found it very helpful and informative and the group of different departments was good.

A Miller | RSM Australia

I had a very joyful day and I am able to walk away with some great techniques. Thank you.

R Maharjan | RSM Australia

The program was very helpful and informative, I learnt new presentation skills, got a chance to speak in front of an audience and build confidence. Thank you, I really appreciate that.

A Power | Shire of Mundaring

Terrific program – very insightful and knowledgeable. Great presenter. She was very engaging.

R Bundock | Shire of Mundaring

It was really informative and engaging.

N Lard | Mount Alexander Shire Council

Robert made the training highly engaging, informative and fun. For a full day course that is a great effort!

G Brastaup | Mount Alexander Shire Council

Fantastic! Funny! Enlightening! I could sit and listen to Robert for days! Legitimately the best professional development course I’ve ever experienced. More please!

R Ozturk | Sirius College

Thank you this was a productive session. The level of engagement weas great. The use of models/frameworks based on studies / research made it more beneficial.

L Coe | South Gippsland Hospital

Well presented, informative and easy-going presentation.”

A Gackenheimer | South Gippsland Hospital

Very helpful and lots of skills to practice.

M Hona | Body Corporate Alliance

Well presented with good practical techniques that can be applied.

R Bridges | Port Stephens Council

Great session, enjoyed the interactive nature of the session and information – very relevant to my role.

E Allan | Port Stephens Council

Delivered really well. Great, easy to understand examples. Very beneficial to my day-to-day role.

S James | Phillip Island Nature Parks

Very engaging and entertaining. Useful tools for a variety of situations and conversations.

C Taylor | Phillip Island Nature Parks

Great course, learnt a lot as a new leader that does have issues with confrontational discussions with staff members.

S Mattarollo | Tennant Creek Hospital

Brilliant course. Glen was able to get every member of the group involved without pressure. I felt safe talking issues through.

L Smith | Tennant Creek Hospital

Was a great day. Have learnt a lot of valuable skills which will help me for years to come in my career.

J Kaur | Nillumbik Shire Council

It was a wonderful session. Definitely after this session I understand the local government and its role in a much better way. Thanks.

O Edmonds | Nillumbik Shire Council

I found this really helpful and gave me an even better and clearer understanding of government, how it works and what is involved.

I Phillips | AAT

The whole course has been fantastic. I have greatly appreciated it. Excellent. Should be mandatory training for all AAT staff and members.

M Knight | AAT

The trainer was fantastic! His enthusiasm and animated delivery were extremely engaging, and his humour and wit made the training really enjoyable to participate in.

B Sharma | Abbotsford Convent

The session was engaging and was interactive. The breakout rooms were so good.

N Anele | Abbotsford Convent

Carol goes above and beyond to make everyone feel comfortable, brave, and engaged. After so many zoom meetings across the two-years we’ve endured in Melbourne lockdowns this has been the most positive and delightful experience and it all comes down to her magnificent work. A true gem of a human and such a great educator. Thank you.

S Kohler | Abbotsford Convent

Carol made it very positive, there were some really good ideas, everyone was involved, really good to hear everyone’s thoughts, I’ve learnt some good new skills with communication at work and life in general, very appreciative.

L Cullen | ACT Corrective Services

I know it’s his job, but Mark’s energy levels were great for the entire day. Kept me engaged in the conversation, thoroughly enjoyed this session.

B Walsh | ACT Corrective Services

LOVED the amount of group activities.

M Joshi | Administrative Appeals Tribunal

Very purposeful and useful training, Graham was an excellent presenter and facilitator! .

K Emmons | Administrative Appeals Tribunal

Genuinely the most practical and versatile communications and relationships advice I’ve ever received, either in or outside of the workplace.

G Wallace | Albury Airport – ACC

Soooooo interesting.

C Clement | Albury City Council

Really enjoyed the interactive nature of the training in an online environment. Have gained some clear goals and actions as a training outcome.

B Eyles | Albury City

Great training. Everyone had a chance to contribute and share.

T Colgan | APP

This course was always fun and that made engagement so much easier. The hours flew by!

H Mayall | APP

Great course, covered points I wasn’t expecting and got me actively thinking how I could better myself at work.

J Webb | APP Corporation

It was a very efficient training course, especially being held virtually. The only improvement I can think of is for the work booklet to reflect the slides regarding order as it felt a bit disjointed. Other than that, Floreal and the training were great.

J Katsaros | Archie Graham Community Centre

Russell was engaging, and the interactive workshop style was very helpful. many thanks!!

S Thoonen | AtWork

Very interactive and supportive .

H Perham | AtWork Australia

The splitting into smaller groups technique worked very well. It allowed us to discuss ideas easier and then collaborate those ideas to present to the entire group.

K Ullah | AtWork Australia

I enjoy the use of breakout rooms to be able to have more in depth discussions about the learning .

P Wittenoom | Australia Council

Great pacing and interactivity.

M Habjan | Australia Council for the Arts

David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. Some trainers may make you feel embarrassed if you give the wrong answer – David is the opposite. If you don’t quite get the answer right, he is very encouraging and thanks you for your contribution, then positively leads you to the right answers. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated!

E Nimmo | Australian Maritime Safety Authority

The course felt well-paced and covered a broad range of very helpful topics. Despite online delivery not being a favourite of mine, Matt made the course engaging and enjoyable.

F Torline | Australian Strategis Policy Institute

Rosie had great energy, and this came across even though training was virtual.

D O’Dal | Bacchus Marsh Western Health

I find this course is one of the best I have attended. Its interactive, engaging, and relevant. If it was face to face again, I’m sure it would be even better.

P Castaldo | Banyule City Council

This should be a prerequisite for councillors as they start their term.

R Borley | Bass Coast

This was the best internal/external training course I’ve participated in on having performance conversations. Excellent tools, information on approach as well as time to practice and self-reflect.

C Dinsdale | Bass Coast Shire Council

Good course with some really helpful tips!!

S Woodland | Bass Coast Shire Council

Fast paced session, but it packed all the right punches. Great to see a trainer who can keep an online workshop moving with engaging interactive content and regular break out rooms.

S Tilley | Bass Coast Shire Council

Best training I have had on this topic.

J Middleton | Bathurst Regional Council

Appreciate that you were able to accommodate the museums needs and modify the training to fit.

B Carey | Bayside

Very interesting and easy to follow.

F Dawood | Bayside Council

I did really enjoy this training. It was well prepared and delivered. The trainer has vast experience about this subject. WELL DONE”.

C Kirby | BCSC

This was by far the most engaging workshop I have attended at BCSC. It was informative & received so much participation from all attendees. Would 100% recommend. Taken a lot of really good tools away for PDP planning

D Courtney | BCSC

Well delivered with great topics for conversation .

J Shelberg | Bright brewery

Lots of fun, made it easy to learn.

E Howard | City of Melbourne

I liked that despite it being virtual there was still plenty of opportunity for group discussion and input from everyone in the course.

T Bonte | City of Melbourne

The training session was so practical. It was great to apply the theories and tools to a current and relevant work example. It was also great exposure to other people in the org and their projects. The networking was a bonus.

R Apps | City of Port Phillip – South Melbourne Market

Good flow. varied activities and interesting materials that can be used in our workplace!

L Fish | Cooloola Christian College

Practical strategies and I really felt empowered to go do .

A Kerley | Cooloola Christian College

It was very informative and well-structured for interaction.

T Zaloumis | Cystic Fibrosis Community Care

Matt was really engaging and what he presented was very relevant to everyone in the room.

K Williams | DCS – Subsidence Advisory NSW

A great course. I hope our organisation takes on board that it would be good for us to keep progressing with what we have learnt.

N Tamp | Department of Education

Matt was fantastic, and the course was engaging and informative. There are plenty of actions that I have taken from today’s session and I’m excited to put them into practice! .

N Zanella | Department of Education

The training was well thought out and helpful. I understood the sentiment of some of the examples but felt like they might not always work well in practice. After 15+ years in office environments, I have never felt the direct approach works as difficult people will always find a way to weasel out of taking responsibility for their actions. The training was still a good reminder and provided helpful knowledge to the team.

C Foggin | Dubbo Regional Council

Friendly, knowledgeable and welcoming trainer that was able to draw out answers from the teams in a relaxed way.

D Stowe | DVC

Course host is very good easy to understand and relate with.

S Thomas | Eastern Health

Thanks Matt, that was a really good experience; you’ve covered off a huge agenda very well – from one facilitator to another, well done!! And take care, Sally.

A Wynne | Eastern Health

This was a fantastic session! Thank you so much :).

J Williams | Eastern Health

Very knowledgeable presenter and easy to listen to. Good time spent presenting in different modes.

A Hilbig | Eastern Health

Very interactive. Allowed time for everyone to share. The small group was a bonus! Very practical.

J Garner | Eureka Shepparton Gardens

I really enjoyed the 4 sessions I had with Matt, his knowledge has been a huge benefit, and I can clearly see changes with my self improvement.

C Sharpe | Future Care Now

The training was very informative and relevant. The trainer Rosie had a very good communication style with the audience, making everyone feel valued. The content was tailored to our particular workplace. Thanks.

J King | Georges River Council

David is an excellent trainer, he came prepared with easy and valuable tips to apply to my daily interactions with customers and even use on a personal level. In a short amount of time, I was able to learn tips such as listening to the customer to validate their point, diffusing difficult situations and simple techniques to positively engage with the customer even if are unable to give them what they want.
Thank you so much David and I will definitively be going over the training material and tips to add to my professional tool kit. Hopefully you will provide future training courses!

T Zhdanova | Gippsland Lakes Complete Health

Very informative and engaging, nothing I would expect giving the name of the training! I love that the training was focused on ourselves rather than on other people. Great strategies for self-regulation and awareness. Thank you!

G Wilson | Glenelg Shire Council

This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.

B Francis | Good food Partners

Great items to help me lead my team and invite change .

M Loughman | Gray Primary

I think you did a great job keeping everyone engaged for 2 hours, well done. I loved how it was broken up with some physical activities that made people participate.

D Westaway | Gray School

Great introductory session for developing skills when dealing with emotionally driven parents. Some great tips and understandings.

N Wallace | Guide Dogs Victoria

Good online session.

A Watson-Smith | Guide Dogs Victoria

Matt was really approachable and engaging throughout the 3 days. I often don’t feel super comfortable speaking up during training courses, but I did feel comfortable and at ease this time. I liked the professional but casual/informal approach. Thanks Matt!

F Carrello | Hammond Park Catholic Primary School

Thank you, some useful points were brought up that we can attend to as a staff moving forwards.

A Colley | Hammond Park Catholic Primary School

Many thanks for accommodating us via remote zoom meeting. This was still very effective under the circumstances and a very useful development opportunity for the staff.

T McInerney | Healius

Was a really nice group to interact with .

A McKenzie | healthAbility

Lots of interaction, the day moved on relatively quickly as there was key topic areas to cover within time frames. Lots of adaption to group numbers and flow of class.

H McCallum | Heyfield Bus Line

This was very interesting & informative, & little more to understand.

A Woodhead | Horsham Rural City Council

Well presented very engaging trainer .

K Miller | Horsham Rural City Council

I loved this! One of the more engaging online training sessions I have had. Thanks for the valuable information and the laughs Russell.

H Evans | Insignia Financial

Exceptional training session. Glenn showed great knowledge and adaptability. He was able to shift the focus and mould the content to best suite his audience’s needs. Those needs were complex by any measure, but Glenn was able to meet those needs with the well-practiced oratory of a true expert.
I will genuinely use this content in my practice and remember Glenn’s coaching that was aimed at me personally in the future. That’s more than I can say for most courses I’ve taken.

K Bell | JACS

Trainer clearly outlined the agenda. Use of diagrams and interactive workbook was a great tool for engaging participation. Sufficient breaks and organised in a timely manner. Matt stuck to the schedule he outlined at the start of the day in the morning briefing. Thank you well delivered tone, language and talking pace.

M Chikodzamapfeni | Joan Kirner

Carol best Zoom presenter knowledgeable and very engaging.

T Mcleod | Kiama Council

Great forum to learn with colleagues.

D Ellison | Kiama Municipal Council

Mary had a challenging group with lots of discussion about their very negative experiences. She handled it brilliantly with respect and without compromising the integrity of the performance appraisal methodology. Thank you so much Mary!

M Timmers-Leitch | Knox City Council

This was excellent, and I am very happy that it was online for accessibility.

L Fonmoa | Koorong

Russell was great, got the message across and got all staff involved. Very upbeat and full of knowledge and energy.

W Ward | Koorong Books

The trainer handled the subject matter very well.

V Liu | La Trobe Community Health Service

Excellent training, Graham engaged all the participants very well and there was a good amount of group interaction for us to be able to relate the training into our everyday roles.

J Sugar | Landgate

Loved that we had a variety of generations, there were plenty of examples and the facilitator was extremely informative.

J Evans | Latrobe CHS

Really engaging presenter. Spoke very clearly & waited for all team to engage. Very enjoyable – no waffling.

K Schoenmaekers | Latrobe Community Health Service

You were made so welcome and included the whole time in the course well done.

M Gray | Latrobe Community Health Service

Easily the best course of this nature I’ve participated in. Easy going, allowing conversation to flow freely and acknowledging that some aspects are already learned so don’t need so much time spent on. Never stop learning and I learnt more on this subject today.

S Morgione | Latrobe Community Health Service

Graham was knowledgeable, engaging and encouraged a brilliant training session over video conferencing, which in itself, is very challenging. I will be recommending this training with Graham to my work colleges.

L Crampton | Latrobe Community Health Service

This was well organised and extremely well ran. Graham’s ability to making it very practical in a virtual setting was fantastic. It created a great stimuli and critical thinking both throughout the session and post it.

C Longey | LCHS

Graham was a great trainer – very knowledgeable and very engaging which is challenging when using Zoom!

M Firth | LCHS

Trainer was amazing, very helpful, explained well, kept attention of the subject and very easy to follow.

F Valianatos | LCHS

Thank you, Graham, for an exceptionally engaging session where you listened, analysed and integrated our comments in the content of the course. It made the content feel my own, it tested or validated my assumptions and most importantly, your role-modelled engaging an audience. Thank you – truly unique and best ever training on VC.

T Melville | Legal Aid Queensland

I liked the training as a workshop as I felt engaged, and I liked hearing other’s views.

A Kelly | Legal Aid Queensland

Well presented and very engaging.

J Zalewski | Link Health & Community

Very informative, enjoyable and Graham gave such positive and encouraging feedback to the participants.

J Zalewski | Link Health & Community

I really enjoyed this online training. Great facilitator (Russell Fletcher) who had an excellent grasp of the subject.

V Foggin | Macquarie Regional Library

Very useful approaches and fun and engaging delivery. Thank you.

B Barlow | Macquarie Regional Library – Narromine

Thank you for an engaging zoom chat – it’s always great to brainstorm other ideas and scenarios so the breakout room was useful.

A Groves | MAMA

Tom (trainer) had a great training technique and approach to the subject matter.

S Rabie | Mansfield Shire Council

Interactive and excellent.

R Lord | Maroondah City Council

Enjoyable course with lots of take home messages.

M Wang | Maroondah City Council

Very engaging training/team building session, and just the right balance of engagement in breakout rooms, generating participant responses in the chat. For a pretty reserved (Yellow/Green) group, it was sensitively done to elicit responses from everyone! .

A Neal | MAV

Enjoyed the session – facilitator allowed ample opportunity for all to contribute and engage with the content.

S Rowley | Meriton Suites

Great facilitator, warm and engaging.

E Lopes | Monash University

Matthew Barry is an excellent facilitator – very knowledgeable and very engaging.

N Gates | Monash University – Faculty of Information Technology

Matt was super engaging, and the recourses provided were incredibly useful.

T Vanderlinden | Moorabool Libraries

It would be a benefit to attend workshops like this within context of departments. For example, if my whole Library Programs Team from Moorabool Libraries could attend, we would have similar experiences and have a more focused and desired outcomes.

S Histed | Moorabool Shire

Not a fan of online courses, but it worked well.

E Stornebrink | Moorabool Shire

Loved that the speaker was engaged and drew my attention in to the workshop. It was well informed as well as funny and we had plenty of time to talk to one another.

F Laskaris | Moorabool Shire Council

Despite being virtual it was very engaging, and I was glad to see it wasn’t death by PowerPoint as made us more engaged with doing the different activities and working through the scenarios.

S Barry | Moorabool Shire council – Library Services Team

Thank you. A training course that provided lots of valuable information for professional and personal practice.

K Chin | Moreland City Council

Excellent presenter, great practical examples. Thank you.

K Coombs | Moreland City Council

So well presented, structured and organised, extremely useful.

G Hollonds | Mornington Peninsula Shire

An excellent course, I learnt a lot, it was collaboration in practice and hosted/facilitated/delivered with good humour and professionalism, the follow up reading & references also very handy- thankyou, 5 stars.

P Gallagher | Mornington Peninsula Shire

I was disappointed when this training got changed to online, but Graham made it still very special, engaging, and informative. Thank you!

G Sinclair | Nepean Blue Mountains local health district- public Health unit

Very engaging and interesting training session.

Cr B Ramcharan | Nillumbik

It was really useful to have the practical exercises and the feedback afterwards, which wouldn’t have been possible with a bigger class. I learned a lot about how to learn to speed read and the next step is to put that into practice, which I feel ready to do.

J Vladich | North Mandurah PS

Absolutely loved the day and found it very beneficial for students, staff and on a personal level. The selection of presenters was excellent. We have already reported back to the staff and look forward to implementing some of the ideas next year. I thought I-yarn was such an excellent idea and have even shared it with my daughter who works in a different field. I always enjoy our networking days. Thank you for the great organisation and the fantastic variety of presenter you have provided us with this year. Such a great networking opportunity that I am very thankful of being part of.

S Beresford | NSW Department of Education

Matt’s use of an interactive workbook and online rooms within the larger Zoom meeting went well. It was a great way to connect with colleagues, too. The group felt a lot smaller by the end of the day as we connected with and got to know each other. I just wish this could have been in person!

J Brienen | NSW Department of Education

It was a very useful course, which made me reflect on myself and how much I can control a situation or person who is escalating or is difficult. I will use the techniques in both my professional and personal life. I found it was a very long day though.

C Lam | NSW Health

Training was engaging, I learned new skills!

A Grey | NSW Health

Great to get involved in breakout rooms.

S Durmanic | Office of Projects Victoria

Did very well to fit all the content within a limited timeframe, and the interactive elements were exactly what we were after.

R Krippner | P F Olsen

Great remote on-line training experience, particularly the use of break out rooms (which I have not done before). Very effective training for a remote session.

V Sharma | Parliament of Victoria

Like the way this training was designed. It kept all the audience in attention mode.

A Pokler | Parliament of Victoria

Carol was amazing, best training course I have done. Super engaging and interesting. She is great.

S Tutton | PF Olsen

The presenter was completely engaging for the whole period and used relevant examples. He did not get bogged down on the text but worked with the group to better understand the value of the subject.

M Kukreja | PF Olsen

Graham was a brilliant facilitator, and his delivery was brilliant. He had real time examples, and he created a safe space to voice our ideas.

D McDonald | Primary Care Connect

Having done other training in this, I found this to be the most targeted to what I needed. Online training is not easy, but this training was inclusive, informative, and allowed a safe place to share thoughts and experiences.

N Ferraris | Primary Medical and Dental Melton

I really enjoyed this session and how interactive it was.

A Begbie | QMS Media

Loved the session!

A Davison | QMS Media

A well-run course. Opened up a few thoughts and reminded me to get back to managing the team.

H Rogers | Racing Queensland

Great interactive session that I thought was going to be onerous but was pleasantly surprised how much I enjoyed it. Great trainer Russell Fletcher – very entertaining.

J Kreis | Racing Queensland

A great session highlighting the ideal workplace environment and highlighting areas of potential improvement and change in our workplace.

K Beaman | RCH

Lots of break outs were good in a full day online session.

T Dakin | Regional Arts Victoria

Having a small group was great in that everyone had a voice. Facilitation had humour and knowledge. Timing was good and not rushed. Thank you.

A Launay | Regional Arts WA

Very engaging – I came away with some solid tools and strategies which I will employ in my personal and professional life.

D Catlin | Richmond Valley Council

The course was very good, gave me some things to think about and to put into practice.

I Mclean | Richmond Valley Council

Rosie was a clear and considerate trainer, taking the time to ask what we all hoped/needed to achieve from the training and then delivering it clearly and comprehensively.

T Lidden | Riverina Water

I found this course very informative, it creates awareness of different personality traits, along with encouraging mindfulness of your own type of traits and how that affects others – internal and external customers.

D Graham | Royal Children’s Hospital

A one-on-one session tailored exactly to my brief and requirements.

A Blackler | RSM

Very useful information for business writing – lots of take-aways.

A Warren | RSM Australia

I enjoyed the interaction with others as part of the course, it made it engaging and the presenter responded to all queries in the chat and keeping the discussion interesting.

B O’Donnell | RSM Australia

Very good session and great facilitator to give real life scenarios, and the opportunity to work through our own examples.

P Lambert | SA NSW

Relevant and useful, well delivered.

D Pretorius | SCC

Enjoyed interactions. Good use of examples and context.

B Mills | SEA Gas

I actually really enjoyed the interactive elements to this training, obviously if it remained in-person it would have been a lot more beneficial, although, I was still working from the office and therefore my discussion groups were myself and 4 other employees. I feel I benefit from interaction, in-person communication and open-forum discussion. We were given multiple opportunities to exercise this today and I really valued that aspect of the program.

L Brown | Sean Christian College

Great – liked it.

M Wellilngs | SESLHD

Some excellent points were made, which I will use when I am on the phone.

W Saldanha | SG Fleet

Good flow to the session and the information covered was very interesting and relevant. Host was expressive and took his time to explain the concepts and made sure that all participants were aware of the important topics as well.

K Webb | Sika Australia

Facilitator was able to answer all questions from the audience and his real-world experience showed.

A Sharp | Sika Australia

I thought the trainer’s knowledge was clear however he gave the team the ability to understand and make their minds through the focus groups etc.

M Scott | South Melbourne Market – City of Port Phillip

Matt was fantastic – brilliant facilitator and very knowledgeable.

L Muir | Sport Integrity Australia

Tough course to deliver online, however the facilitator did a great job and engaging the participants.

A Wall | Sport Integrity Australia

Great course that brought together old learnings. It was great to re-think ways to communicate and assess where I currently am and where I want to be.

A Raveh | Sport Integrity Australia

For an online course very engaging and added value.

J Chen | STG ICU

Very useful with great implications in the workplace.

B Ray | Stonnington

Really enjoyed. I’ve been around this work for over 20 years. David is an excellent communicator and very knowledgeable. Brilliant.

D Harris | Subsidence Advisory NSW

Excellent training course. Trainer was very engaging, knew his subject, kept it moving along nicely and allowed everyone to have a say.

S Marsh | Subsidence Advisory NSW

Trainer was excellent, course flowed very well, conversational and knowledge was great!

A Podobnik | Sunshine Coast Council

Great takeaway tools and useful for future use.

J Sheppard | Sunshine Coast Council

This session was very valuable and relevant. The breakout rooms were great too, liked that we mixed up the group each time. Gained some great strategies that are going to come in very useful and helps me feel better and more confident about dealing with conflict.

L Lane | Sunshine coast libraries

Was great hearing everyone’s input that enhanced a well-structured course.

L Cruickshank | Sunshine Coast Libraries

“Very well put together and practical. Have several new tools I will use straight away.”

T Walden | Sunshine Coast council

It was great, and I loved the psychology behind it.
Highly recommend it.

J Templar | Surf Coast Shire Council

Russell has reminded me to embrace the day! A positive outlook and using his “tips” will greatly enhance the outcome of any situation. Thank you!

S Marsters | TFMXPRESS

Great Session! Learnt a lot.

K Heng | The George Institute

Good tips to improve the art of minutes taking.

L Green | The Gordon

Matthew was well informed and engaged well allowing time to ask questions and discuss further. This extended to supporting my participation online at short notice. Thank you, very worthwhile and enjoyable session.

M Panganiban | The Royal Children’s Hospital

Very clear and interactive training.

B Collins | The Royal Children’s Hospital Melbourne

Loved the small group sessions.

A Huntley | TPACL

So much great information in this session. The trainer made it really enjoyable and fun.

T Mitchell | TIPACL

The course was very well presented and was very pleasant.

L Hughes | Toongabbie Christian College

It was a good pace with lots of opportunity for input. Lots of good takeaways – looking forward to putting in practice.

S Escarate | Toongabbie Christian College

So applicable, and Rosie made the team feel so connected and motivated through the course! One of the best courses I’ve ever done.

A Offereins | Toongabbie Christian College

I have just so enjoyed these last two days of our training. We have an amazing team, and it was so awesome to do this with them all. Rosie was such a beautiful fit for us as a college she was so positive, informative, and kind. I’d definitely love to do more courses with Rosie in the future. Thank you again Rosie.

D Rogan | Toongabbie Christian College

I loved it & learnt so much.

L Zelunka | Turning Point

Matt was great at engaging the group and knowledgeable about the subject matter.

S Barrington | Vision Australia

The course kept me engaged and it went very fast. I have learnt so much from this course and I hope I remember to use in my everyday life.

M Walton | WACHS – Geraldton Regional Hospital

I needed this training.

N Kumar | Ward 2 east Footscray

Enjoyed the course, makes you appreciate others and be more adoptive.

J Richardson | Warragul

Encouragement to engage and participate in course material made for an enjoyable learning experience.

P Ward | Warrnambool City Council – Warrnambool Art Gallery

Being able to share the experiences of colleagues is great not just for learning but knowing that others are on your side and have experienced what you have – it’s a little bit of learning, a little bit of team building.

C Lee | Western Health

It was a both informative and interactive session. Thank you for the great learning opportunity.

M Lubczenko | Western Health

Very engaging with many practical and useful information and strategies.

A Macleod | Western Health

Very relatable and loved the adaptability to alter content to fit with attendees’ comments and interests. Most relatable and personable zoom session.

R Balbastro | Western Health

Carol’s delivery of today’s session was amazing! She was informative, concise, supportive, and entertaining. Much appreciated, Carol. I’ve learnt so much today.

C Smith | Williamstown Hospital

Very knowledgeable presenter.

Elizabeth H | Woollahra Library

Matthew was very upbeat, and the positive nature that he provided (how to be proactive) was infectious.

T Hutchinson | WPCA

The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.

S Bellotti | Yarra Plenty Regional Library

This training was really good – a very good follow-up to customer service and empathy training.

M Breare | YPRL

The materials were relevant to library situations and Russell was excellent at making the theory fit our real-life situations. It was entertaining and interesting, while still being respectful to a disturbing subject.

A Lonsdale | Administrative Appeals Tribunal

The trainer showed a fantastic and subtle ability to model the kind of behaviour and techniques we were learning about during the course. He was engaging and good at keeping people focused on the important points. He successfully demonstrated the technique of reflecting people’s comments/ideas back to them, so they felt heard and appreciated. The trainer and the guest presenter both seemed very knowledgeable about the topic/content and the trainer shared links to useful resources.

I Kielbaska | Albury City Council

I thought this training session was fantastic, I had an understanding of how I don’t prioritise well, but this session provided me with a method/structure to understand why I don’t prioritise well and how to fix it.

T Reid | Albury City Council

Engaging, Encouraging & Knowledgeable. Well paused at each topic/slide. Gives audiences time to write notes or screen shot.

P Riches | Albury City Council

Very engaging and fast-paced session. Break out rooms were good.

S Lee | City of Melbourne

Really enjoyed the course. It is very helpful, and I will definitely be using the tools/frameworks taught in this course in my future projects. I am also excited to see how these templates will guide my future projects.

K Griffiths | Eastern Health

I really enjoyed the session; the time went very quickly and was given lots of tools to help.

C Brooks | Latrobe Community Health Service

Good encouragement for engagement via online.

A Ridler | Latrobe Community Health Service

Been part of a small group enabled everyone the opportunity to share.

A Munari | Moorabool Shire Council

Best training session that I have attended. Kept me engaged and interested.

B Sankey | Mornington Peninsula Shire Council

I have completed most of the courses the Shire has to offer for staff, I found this course the most enjoyable and engaging. I think this should be a mandatory course for all staff and would recommend it is completed before the leading teams through change or facilitation skills training.

M Gokavi | Swan Christian College

Brilliant. No fluff. Practical tools given.

R Vergel de Dios | Western Health

I can’t thank you enough for the extremely helpful training. I found it to be very interesting, and I am grateful that you made it so much fun. I have a much better understanding of the different MBTI personalities, different leadership styles, emotional intelligence, and how can we use this information to communicate with others. Thank you, Carol, and keep up your great work.

Training Tailored to the needs of your Organizations

Learning Solution for Individuals & Organizations

A large Council asked us to help them create a Capability Framework for their Co-ordinators. Through a consultative process, we developed a Capability Framework with learning programs mapped. This process involved developing learning programs for 4 groups of 15 participants over a 3 year period. The learning programs involved key design and development as well as pre and post activities. The learning programs were designed to be a mixture of half and full day programs and covered 10 different topics. An example of these include:

  • Breaking down communication silos
  • Strategic Thinking and Planning
  • Delegation Skills
  • Workplace Resilience
     

We have had a continuing relationship with a leading NFP for many years. We have run many of their learning programs across Australia as well as being involved in developing videos, digital assets, presentations, facilitator guides and participant workbooks. Last year we were asked to design and develop a series of videos for their learning and development platform. This process involved a multi stakeholder consultation process to agree on scripting, producing and delivering a series of videos. These video’s were 5 minutes in duration and were mapped to their capability framework.

A Financial Services company asked us to develop a series of modules for their team leaders. We developed these modules through a consultation process with our client. The client wanted each module to be linked through pre and post activities and be run as short modules in 3 of their Australian offices. The programs were designed with scenarios and relevant activities for participants to engage in. An example of these included:

  • Assertiveness Skills
  • Influencing and Persuasion Skills
  • Managing People
  • Making Group Presentations

A very regional organisation in QLD asked us to conduct a week of training for their staff. We designed and developed a series of short and sharp sessions incorporating 2 hour, 3 hour and lunchtime sessions. An example of the programs that we developed included:

  • Making staff accountable
  • Leading and managing at our council
  • Avoiding miscommunications
  • Leading by example
  • Dealing with difficult internal and external people
  • Working with change
  • Managing outdoor staff and contactors
     
     

A global health body asked us to run a webinar for their staff around the area of Adaptive Leadership. This 45 minute session was conducted utilizing Go To Meeting. This session was run for 30 of their staff who were invited to attend the webinar as part of their professional development. This was recorded and kept onsite for other participants to access when necessary

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