Influencing Better Outcomes for Clients and Carers Training

Working in aged care will always have challenges. This program was specifically designed for aged care teams to remove any challenges that are created by unnecessary processes or interpersonal conflicts.

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    • A program outline
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    Key learning outcomes

    At the conclusion of this program your team will be able to:

    • Use a negotiating framework when negotiating with clients and carers
    • Understand the real source of power in a carer group
    • Continuously search for win/win outcomes even when it seems impossible
    • Build synergy into the team
    • Understand the psychology of professional ego and how to overcome it
    • Liaise with external parties and break down unnecessary barriers
    • Use a proven problem solving methodology to reduce costs without reducing the quality of your services
    • Understand the psychology of influence and persuasion.
    • Manage existing expectations and set new expectations
    • Build a positive culture
    • Identify and remove activities that don’t add value
    • Use evidence based outcomes as an influencing tool
    • Read reports faster and retain information longer
    • Unwind after a busy day
    • Achieve a better work/life balance

    Course Description

    We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses which we’ve grouped into the following areas. We have also ranked the responses for your convenience.

    • Lack of role clarity and removing role ambiguity
    • Other staff being negative
    • Overcoming interpersonal rivalry and professional ego
    • Negotiating and influencing better outcomes with carers and staff for clients
    • Individual client action instead of a team approach
    • Lack of constructive performance management systems
    • Lack of motivation
    • Working with different personalities
    • Lack of innovation and new ideas
    • Lack of clear vision and strategy
    • Deflecting anger and dealing with difficult people
    • Lack of training in presenting unpopular information
    • Communication difficulties (internal and external)
    • Having too much information to read
    • A crisis management culture makes it difficult to unwind
    • Managing stakeholder expectations (often overlapping)
    • Having a better work/life balance
    • Working in an environment where priorities constantly change
    • Managing multiple requests and meeting deadlines

    The benefits of removing obstacles are enormous. Your people will generate new ideas and question the need for some of your procedures. Your facilitator will help guide the team to implement an action plan that provides the same quality of services in a more efficient manner.

    The Nuts and Bolts


    • Group Size: An ideal group size is 5 – 12 participants.
    • Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost.
    • Duration: Each program can be conducted as a one day program. Or broken into 2 half days to help with rostering staff
    • Cost: Upon request.
    • Target Audience: Frontline staff and management who can influence the level of care a client receives

    Contact your aged care education consultant today:

    David Souter
    Phone: 1300 323 752
    Mobile: 0400 466 139

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Influencing Better Outcomes for Clients and Carers Training is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Influencing Better Outcomes for Clients and Carers Training and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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