We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses which we’ve grouped into the following areas. We have also ranked the responses for your convenience.
- Lack of role clarity and removing role ambiguity
- Other staff being negative
- Overcoming interpersonal rivalry and professional ego
- Negotiating and influencing better outcomes with carers and staff for clients
- Individual client action instead of a team approach
- Lack of constructive performance management systems
- Lack of motivation
- Working with different personalities
- Lack of innovation and new ideas
- Lack of clear vision and strategy
- Deflecting anger and dealing with difficult people
- Lack of training in presenting unpopular information
- Communication difficulties (internal and external)
- Having too much information to read
- A crisis management culture makes it difficult to unwind
- Managing stakeholder expectations (often overlapping)
- Having a better work/life balance
- Working in an environment where priorities constantly change
- Managing multiple requests and meeting deadlines
The benefits of removing obstacles are enormous. Your people will generate new ideas and question the need for some of your procedures. Your facilitator will help guide the team to implement an action plan that provides the same quality of services in a more efficient manner.
The Nuts and Bolts
Guidelines
- Group Size: An ideal group size is 5 – 12 participants.
- Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost.
- Duration: Each program can be conducted as a one day program. Or broken into 2 half days to help with rostering staff
- Cost: Upon request.
- Target Audience: Frontline staff and management who can influence the level of care a client receives
Contact your aged care education consultant today:
David Souter
Phone: 1300 323 752
Mobile: 0400 466 139
Email: dsouter@preftrain.com
Website: www.preftrain.com.au