Key learning outcomes

At the conclusion of this program your team will be able to:

Use a negotiating framework when negotiating with clients and carers
Understand the real source of power in a carer group
Continuously search for win/win outcomes even when it seems impossible
Build synergy into the team
Understand the psychology of professional ego and how to overcome it
Liaise with external parties and break down unnecessary barriers
Use a proven problem solving methodology to reduce costs without reducing the quality of your services
Understand the psychology of influence and persuasion.
Manage existing expectations and set new expectations
Build a positive culture
Identify and remove activities that don’t add value
Use evidence based outcomes as an influencing tool
Read reports faster and retain information longer
Unwind after a busy day
Achieve a better work/life balance

Course Description

We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses which we’ve grouped into the following areas. We have also ranked the responses for your convenience.

Lack of role clarity and removing role ambiguity
Other staff being negative
Overcoming interpersonal rivalry and professional ego
Negotiating and influencing better outcomes with carers and staff for clients
Individual client action instead of a team approach
Lack of constructive performance management systems
Lack of motivation
Working with different personalities
Lack of innovation and new ideas
Lack of clear vision and strategy
Deflecting anger and dealing with difficult people
Lack of training in presenting unpopular information
Communication difficulties (internal and external)
Having too much information to read
A crisis management culture makes it difficult to unwind
Managing stakeholder expectations (often overlapping)
Having a better work/life balance
Working in an environment where priorities constantly change
Managing multiple requests and meeting deadlines

The benefits of removing obstacles are enormous. Your people will generate new ideas and question the need for some of your procedures. Your facilitator will help guide the team to implement an action plan that provides the same quality of services in a more efficient manner.

The Nuts and Bolts

Guidelines

Group Size: An ideal group size is 5 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each program can be conducted as a one day program. Or broken into 2 half days to help with rostering staff
Cost: Upon request.
Target Audience: Frontline staff and management who can influence the level of care a client receives

Contact your aged care education consultant today:

David Souter
Phone: 1300 323 752
Mobile: 0400 466 139
Email: dsouter@preftrain.com
Website: www.preftrain.com.au

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