Managing Client Expectations

If you don’t meet client expectations then don’t expect them to remain your clients – they won’t. This training program focuses upon the importance of understanding your clients better.

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    Key learning outcomes

    Your Meeting Client Expectations program will give participants the skills to:

    1. Understand and achieve expectations set by the organisation
    2. Communicate effectively with clients, managers and colleagues
    3. Explain what affects your client’s expectation of your product/service
    4. Understand that each ‘moment of truth’ with your client can affect future interactions
    5. Position your organisation as a valued asset to your clients
    6. Apply active listening and questioning skills
    7. Describe the importance of service quality
    8. Discuss the reasons (that the academics agree) why clients will leave for a competitor

    Course Description

    Action Plan

    1. How to develop rapport with clients.
    2. How to find out what they expect from you and your organisation.
    3. How to ensure what you deliver is what the client expects – this is not easy.
    4. What to do if you think the client is going to depart and join a competitor.
    5. Understand the psychology of how perceptions are formed in the mind of your clients.

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Anybody who communicates with your clients.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.


    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Managing Client Expectations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Managing Client Expectations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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