Leisure Management

Leisure centres are now very busy people centres with multiple activities for the whole community. As the leisure centre grows you’ve probably also noticed a sharp increase in the amount of regulation and compliance. Leisure centres are now highly regulated. How do you feel when the regulator calls to see how things are going? Do you feel a visit from a regulator is supportive or merely a finger wagging exercise for the regulator?

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    Key learning outcomes

    At the conclusion of this course, participants will be able to:

    • Develop management strategies to improve team performance
    • Identify common performance issues associated with leisure centres
    • Facilitate improved relationships with team members
    • Develop specific performance management strategies for working in a fun environment
    • Replace negativity with the components of a positive work culture
    • Develop a strong and functional work culture
    • Break free from an “us” and “them” frame of mind when dealing with Council and other regulators
    • Use a proven positive problem-solving tool to eliminate recurring issues in your centre
    • Anticipate problems instead of a crisis management approach
    • Develop robust action plans to achieve your objectives

    Course Description

    Imagine the difference if your managers and staff could manage the centre more effectively. Imagine anticipating and solving problems in their infancy rather than a crisis management approach. Imagine being able to deflect anger rather than meet the anger head on. To address these concerns, we’ve designed this short, practical management course specifically for leisure centre managers, supervisors and team leaders.

    “Imagine anticipating and solving problems in their infancy rather than a crisis management approach.”

    The breakthrough course gives leisure centre managers proven tools to manage your leisure centre more effectively.



    “Being apart from Council can make us feel isolated. A visit from Council often has some ego of authority involved as they wear suits and we wear gym gear which often bears bleach splatter stains from the pool.”

    “Our customers can be at times unbelievably rude. Some of our customers treat the centre as a refuge centre. Some of our gym customers are narcissists who believe we are their slaves. And the hardest thing is that our staff get regularly shouted at and abused. When we ask Council for help, they make all these plans with very little action”

    “An unexpected visit from the mother in law is preferable to an expected visit from Council.”


    “We ask for the same reports umpteen times and then they give us flak about how busy they are. If they know the reports are due why does it always have to be so hard.”

    “Leisure Management is a good description. The Managers won’t criticise staff. They won’t performance manage staff properly and then when it all falls over they rely on Council to fix up the mess”

    “They don’t see the bigger picture. They think if they get through the day without any serious issues then that’s productive. They think that is management. It’s not. Management should also be making things better and eliminating recurring problems. I reckon 90% of their workload is the same problems over and over again. No point in telling them as they won’t listen as they know better”


    This program can be conducted as in-house training at your centre.


    Group Size: An ideal group size is 6 – 10 participants.

    Venue: For your convenience, you can choose to conduct this program at your centre. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to your timeframes.

    Cost: Upon request.

    Target Audience: Leisure centre managers, supervisors and team leaders

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Leisure Management is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Leisure Management and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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