Critical Conversations


Critical Conversations

Don’t just muddle through critical workplace disputes.

When critical workplace issues arise, you need to get the right people together and act swiftly and methodically. Avoiding critical workplace conversations is unproductive.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Discuss what the best organisations are doing.
    • Understand how to identify critical conversations.
    • Identify my style under stressful situations.
    • Explain how to use critical conversations tools to improve feedback, emotions, performance, relationships, and motivation.
    • Feel more confident in initiating these conversations program.
    • Feel comfortable when working through uncomfortable things.
    • Use interruption techniques to control venting.
    • Get to the point.
    • Be comfortable with pause and silence.
    • Refrain from the smile and dagger approach.
    • End with an action orientation.
    • Get past symptomatic responses and keep the conversation focussed.

    Course Description

    Plan of action

    At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance

    What are Critical Conversations? A discussion between people when:

    • The stakes are high.
    • Opinions vary.
    • Critical thinking is imperative.
    • Emotions run strong.
    • Improved performance is necessary.

    Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.

    How comfortable am I to have the conversations I know I have to have? Ask yourself the following:

    • Why do I avoid difficult conversations?
    • Am I concerned with hurting the other person’s feeling?
    • Is my understanding of my style under pressure clear enough to have these discussions?
    • How do I start initiating these hard conversations?
    • Will I be too blunt?
    • How do I stop the conversation getting out of hand?
    • How do I manage those emotional situations?
    • Will I know it is critical to have the conversation?
    • How do I give feedback which motivates people?

    If you would like answers to these questions, attend this interactive and practical workshop.

    “Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.

    If you would like more information on this training program, please contact:
    Melinda Carlisle – Marketing Manager
    PH: 1300 323 752

    Critical Conversations 4.4 out of 5 based on 44 user ratings.
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    Our Courses Are Available Australia Wide

    We offer in-person Critical Conversations, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Critical Conversations “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.

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