Critical Conversations

Don’t just muddle through critical workplace disputes.

When critical workplace issues arise, you need to get the right people together and act swiftly and methodically. Avoiding critical workplace conversations is unproductive.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Discuss what the best organisations are doing.
    • Understand how to identify critical conversations.
    • Identify my style under stressful situations.
    • Explain how to use critical conversations tools to improve feedback, emotions, performance, relationships, and motivation.
    • Feel more confident in initiating these conversations program.
    • Feel comfortable when working through uncomfortable things.
    • Use interruption techniques to control venting.
    • Get to the point.
    • Be comfortable with pause and silence.
    • Refrain from the smile and dagger approach.
    • End with an action orientation.
    • Get past symptomatic responses and keep the conversation focussed.

    Course Description

    Plan of action

    At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance

    What are Critical Conversations? A discussion between people when:

    • The stakes are high.
    • Opinions vary.
    • Critical thinking is imperative.
    • Emotions run strong.
    • Improved performance is necessary.

    Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.

    How comfortable am I to have the conversations I know I have to have? Ask yourself the following:

    • Why do I avoid difficult conversations?
    • Am I concerned with hurting the other person’s feeling?
    • Is my understanding of my style under pressure clear enough to have these discussions?
    • How do I start initiating these hard conversations?
    • Will I be too blunt?
    • How do I stop the conversation getting out of hand?
    • How do I manage those emotional situations?
    • Will I know it is critical to have the conversation?
    • How do I give feedback which motivates people?

    If you would like answers to these questions, attend this interactive and practical workshop.

    “Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request.

    Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    Critical Conversations 4.4 out of 5 based on 44 user ratings.
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Critical Conversations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Critical Conversations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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