Critical Conversations Training Course

Critical conversations training course requests are rare. That’s because many people want to dodge having critical conversations. So they don’t appear on self scored TNAs. When critical workplace issues arise, you need to get the right people together and act swiftly and methodically. Avoiding critical workplace conversations is unproductive. When critical workplace issues arise, you need to get the right people together and act swiftly and methodically. Avoiding critical workplace conversations is unproductive.

Tailored Critical Conversations In House Training Course

Why not tailor the course? Maybe you’ve got a critical change looming and you need to have some frank conversations with staff, peers or managers.

At some stage we all have to engage in a conversation that can be a difficult conversation and controversial conversation. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance. Effective communication is at the heart of every successful organisation, and critical conversations are a crucial aspect of it.

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Key Learning Outcomes

At the conclusion of this program participants will possess the skills to:

Discuss what the best organisations are doing.
Understand how to identify critical conversations.
Identify my style under stressful situations.
Explain how to use critical conversations tools to improve feedback, emotions, performance, relationships, and motivation.
Feel more confident in initiating these conversations program.
Feel comfortable when working through uncomfortable things.
Use interruption techniques to control venting.
Get to the point.
Be comfortable with pause and silence.
Refrain from the smile and dagger approach.
End with an action orientation.
Get past symptomatic responses and keep the conversation focussed.

Course Description

At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance

What are Critical Conversations? A discussion between people when:

The stakes are high.
Opinions vary.
Critical thinking is imperative.
Emotions run strong.
Improved performance is necessary.

Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.

How comfortable am I to have the conversations I know I have to have? Ask yourself the following:

Why do I avoid difficult conversations?
Am I concerned with hurting the other person’s feeling?
Is my understanding of my style under pressure clear enough to have these discussions?
How do I start initiating these hard conversations?
Will I be too blunt?
How do I stop the conversation getting out of hand?
How do I manage those emotional situations?
Will I know it is critical to have the conversation?
How do I give feedback which motivates people?

If you would like answers to these questions, attend this interactive and practical workshop.

“Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Frequently Asked Questions

What are critical conversations in the workplace?

Critical conversations are discussions that are often sensitive, high-stakes, or emotionally charged. This includes giving feedback, addressing performance issues, resolving conflict, or discussing expectations where outcomes matter.

Will this course help me handle difficult conversations more confidently?

Yes. The course provides practical tools and structured approaches to help participants prepare for and manage difficult conversations with confidence, clarity, and professionalism.

What skills will I develop in this training?

Participants develop skills in communication, active listening, managing emotions, giving and receiving feedback, and keeping conversations focused on outcomes rather than conflict.