De-Escalating Violence

This training course will provide you with the skills to de-escalate volatile situations quickly and effectively. Participants will learn how to recognise early signs of tension, use positive language, remain calm, and establish safe boundaries. Additionally, we’ll discuss strategies for responding to physical threats and threats of violence. You’ll also gain practical knowledge about how to manage and prevent aggressive behavior from escalating. This course is ideal for employees (particularly frontline staff) seeking to protect themselves or colleagues in high-pressure environments.

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    Key learning outcomes

    • Identify the warning signs of a potential violent situation
    • Develop strategies to de-escalate and prevent violence from occurring.
    • Learn to recognise verbal and nonverbal cues that signify an intensifying situation.
    • Understand effective communication techniques to help de-escalate a volatile situation.
    • Reflect on the phrases that you use under pressure
    • Utilise appropriate interventions for dealing with different types of aggression.
    • Practice active listening skills to better understand the other person’s perspective.
    • Learn the design of a strategic withdrawal.
    • Discuss responses to drug and alcohol affected people
    • Discuss the 3 things you should never ever do

    Course Description

    Target Audience:
    The course can be tailored to the group. This course is very popular with frontline staff. And also, with health care & regulatory employees who make domestic visits
    This course is available as a 1-day course or a truncated ½ day course.
    This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
    Group Size:
    We recommend a group size of 4-10 people

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our De-Escalating Violence is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from De-Escalating Violence and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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