What type of learning do you conduct?

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Are you a training broker?

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

What is the duration of the learning programs that you offer?

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

What levels within the organisation can you organise learning for?

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

What are the post-program services that you provide to your clients?

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

How do you measure the impact of your learning on our organisation?

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

How can you guarantee the quality of your programs and subject experts?

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Do you provide a service guarantee to your clients?

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Do you contribute to any social causes?

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Do you organise learning in all parts of Australia and overseas?

Yes, we offer learning anywhere in Australia and overseas.

What is the turnaround time for learning enquiries?

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

How do you invoice your clients?

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

Workplace Violence | Occupational Violence and Aggression Training

OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING

Occupational violence and aggression is a very real risk in any workplace. To ensure the safety of your staff and customers, your team should have a thorough understanding of how to deal with workplace violence.

We provide occupational violence and aggression training designed by organisational psychologists to assist employees to have a heightened awareness of the potential for violence in the workplace. Key elements include employee skills training for de-escalating conflict, learning how to deal with angry people and bullies at work, and complaint handling training.

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Key learning outcomes

Your Occupational Violence Awareness program will provide employees with valuable tools to:

Define occupational violence and aggression
Build rapport to generate relationships where none exists
Discuss workplace bullying
Use reflective listening to gain an understanding of others
Deflect anger rather than confront it
Gain an understanding of emotional intelligence
Substitute vocabulary to lessen the tension in a dispute
Review existing protocols
Identify and label types of occupational violence and aggression
Be aware of the relevant legislation and standards that clarify employers’ responsibilities in preventing and managing violence and aggression in the workplace
Identify signs that may predispose and trigger violent and aggressive behaviours
Manage occupational violence and incidents of aggression and the critical importance of debriefing
Make strategic withdrawals and remain safe
Understand and appreciate the limitations of their role to always deliver successful win/win outcomes
Pre-assess areas of potential conflict prior to face to face contact

Course Description

As we know violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred.

The course will bring participants up to date with existing legislation and legal responsibilities in this area. This course is a lesson in the psychology of avoiding violence and it is not a self-defence course. The course is designed to keep violence at bay and give you psychological response ideas to try and nullify the danger.

NUTS AND BOLTS

This program can be conducted as in-house training on site anywhere in Australia.

Group Size: An ideal group size is 4 –12 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program is conducted as a one day course.

Cost: Upon request.

Target Audience: Management and staff that encounter volatile situations.

Australia-wide training courses and workshops

At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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