Occupational violence and aggression is a very real risk in any workplace. To ensure the safety of your staff and customers, your team should have a thorough understanding of how to deal with workplace violence


We provide occupational violence and aggression training designed by organisational psychologists to assist employees to have a heightened awareness of the potential for violence in the workplace. Key elements include employee skills training for de-escalating conflict, learning how to deal with angry people and bullies at work, and complaint handling training.

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    Key learning outcomes

    Your Occupational Violence Awareness program will provide employees with valuable tools to:

    • Define occupational violence and aggression
    • Build rapport to generate relationships where none exists
    • Discuss workplace bullying
    • Use reflective listening to gain an understanding of others
    • Deflect anger rather than confront it
    • Gain an understanding of emotional intelligence
    • Substitute vocabulary to lessen the tension in a dispute
    • Review existing protocols
    • Identify and label types of occupational violence and aggression
    • Be aware of the relevant legislation and standards that clarify employers’ responsibilities in preventing and managing violence and aggression in the workplace
    • Identify signs that may predispose and trigger violent and aggressive behaviours
    • Manage occupational violence and incidents of aggression and the critical importance of debriefing
    • Make strategic withdrawals and remain safe
    • Understand and appreciate the limitations of their role to always deliver successful win/win outcomes
    • Pre-assess areas of potential conflict prior to face to face contact

    Course Description

    As we know violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred. 

    The course will bring participants up to date with existing legislation and legal responsibilities in this area. This course is a lesson in the psychology of avoiding violence and it is not a self-defence course. The course is designed to keep violence at bay and give you psychological response ideas to try and nullify the danger.


    This program can be conducted as in-house training on site anywhere in Australia.

    Group Size: An ideal group size is 4 –12 participants.

    Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program is conducted as a one day course.

    Cost: Upon request.

    Target Audience: Management and staff that encounter volatile situations.

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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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