Managing Parent Expectations Training Course

Managing Parents’ Expectations Training courses are an opportunity to reset unrealistic expectations held by parents. The parents might come to your school with a psychological “rule book” of what they believe they can expect. But your school doesn’t follow their rule book.

Parent expectations at fee-paying schools used to cause the most turmoil. But social media has now meant every school in the land, has problems with parents expecting too much from the school. The threats parents make on social media can land them in some serious hot water, too. There was a case in QLD where the principal took on the parents. Every school has finite resources, yet some parents seem to have infinite expectations. The Managing Parents’ Expectations in-house training course can be conducted for the entire teaching and admin staff on a PD day.

Managing Parents Expectations In-House Program

The managing parent expectations course can be run at your school. We’ll tailor the course to the context of the parental expectations. Having ran this course for more than 8 years, we’ve got some clubhouse leaders of best ever unrealistic parent expectations. You couldn’t make them up.

Have you noticed an increase in parents’ expectations at your school over the past couple of years.  Do parents expect more and more? Have you noticed a parent culture of entitlement, too? Parent expectations continue to grow. Indeed, some children have been very successful as a result of their parent’s efforts and high expectations. Have you seen the case where the school expelled the parents?

What do participants think about the tailored managing parents expectations in-house course? Here are some testimonials:

“Brilliant! No fluff Practical tools given.” M. Gokavi Swan Christain College
“I enjoyed the personality profiling, it is very useful insight for managing parents and working with colleagues”. A. O’Neill Hammon Park Catholic Primary

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    Key Learning Outcomes

    At the conclusion of this tailored Managing Parent Expectations workshop, participants will be able to:

    • Discuss the #1 communication mistake that causes disappointment
    • Identify a weakness as a strategy to help parents gain perspective
    • Discover how parents form expectations in their minds
    • Describe how a minor promise can lead to a major expectation
    • Explain that a strong partnership brings the best results to the students
    • Evaluate the best tools to understand expectations
    • Discuss how to reset unrealistic expectations
    • Identify the root cause of parent problems rather than jumping from expectation to expectation
    • Blueprint the expectation formulation process
    • Develop feedback loops to identify hot spots
    • Discuss if the parent’s perception is a reality
    • Offer choices to parents to structure thought

    Course Description

    Some parents can be very difficult when there’s a gap between what they expect and their perception of your service delivery. Surely it makes sense to understand how parents form expectations of your school. If you know how the expectations are formed in parents’ minds, then you can mould and reset them.

    Businesses invest heavily in bridging the gap between customer expectations and the service delivery. It is time for schools to learn how to identify unrealistic expectations. In this breakthrough course, participants discover a proven method of resetting parent expectations.

    “If you accept the expectations of others, especially negative ones, then you never will change the outcome.” - Michael Jordan

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Options: For 10–25 people we recommend the half day or full day version. For 25–100 people we recommend a truncated key note presentation (90 mins – 2 hours)

    Venue: For your convenience, you can choose to conduct this program at your school. Alternatively, we can provide a training venue at a small additional cost

    Target Audience: Education Professionals (and non-teaching staff)

    Cost: Price on request.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: ddear@preftrain.com or contact us online today.

    'Managing Parent Expectations' Workshop Outline

    ModuleTopicsKey Learning Outcomes
    Module 1: Understanding Parent ExpectationsHow Expectations Are Formed
    • Exploring how parents develop expectations for their child's education
    • Recognising the role of past experiences, social influences, and personal beliefs
    • Identifying key factors that contribute to unrealistic expectations
    • Clubhouse leaders of unrealistic expectations
    Recognising Unrealistic Parental Expectations
    • Understanding the impact of unrealistic demands on school staff
    • Learning techniques to manage and reset expectations
    • Developing proactive strategies to address concerns before they escalate
    Module 2: Effective Communication StrategiesHandling Challenging Parental Interactions
    • Recognising different types of challenging parental behaviours
    • Using structured responses to de-escalate difficult conversations
    • The school that sacked the parents
    • Maintaining professionalism while addressing concerns effectively
    Improving Communication to Reduce Conflict
    • Using active listening and paraphrasing techniques to improve engagement
    • Applying the 'Broken Record' technique to reinforce key messages
    • Using diplomatic diversions to redirect unproductive discussions
    Encouraging Respectful Communication Through I Statements
    • Framing conversations to minimise defensiveness
    • Expressing concerns clearly while maintaining a positive dialogue
    • Teaching parents how to communicate respectfully and constructively
    Module 3: Standardising Expectations Within the School CommunityDeveloping a School-Wide Approach to Managing Expectations
    • Creating a standardised set of measures for communicating school policies
    • Ensuring consistency in messaging from all staff members
    • Reducing parental confusion through clear and transparent communication
    Strategies for Reinforcing Expectations
    • Using newsletters, meetings, and digital platforms to educate parents
    • Encouraging a collaborative approach to school-parent partnerships
    • Next level – the school sues the parents (what happened)
    • Establishing guidelines for constructive feedback and complaints
    Module 4: Building Resilience and Well-Being StrategiesDeveloping Resilience in the Face of Parental Demands
    • Understanding the psychological impact of frequent parental pressures
    • Using self-regulation techniques to remain calm under stress
    • Box breathing
    • Implementing professional boundaries to protect emotional well-being
    Stress Management Techniques for Educators
    • Identifying early signs of stress caused by parental interactions
    • Applying relaxation techniques to maintain composure during difficult conversations
    • Using mindfulness and self-care strategies to prevent burnout
    Practical Well-Being Strategies for Educators
    • Exploring sleeping techniques recommended by psychologists to enhance resilience
    • Practicing learned optimism to maintain a positive outlook in challenging situations
    • How strong is a chain?
    • Encouraging a culture of peer support within the school community
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Managing Parent Expectations Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Managing Parent Expectations Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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