Managing Parent Expectations

Have you noticed an increase in parents’ expectations at your school? Do they expect more and more? Have you noticed a culture of entitlement too? Parent expectations continue to grow. Indeed, some children have been very successful as a result of their parent s efforts and high expectations.

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    Key learning outcomes

    At the conclusion of this course, participants will be able to:

    • Discuss the #1 communication mistake that causes disappointment
    • Identify a weakness as a strategy to help parents gain perspective
    • Discover how parents form expectations in their minds
    • Describe how a minor promise can lead to a major expectation
    • Explain that a strong partnership brings the best results to the students
    • Evaluate the best tools to understand expectations
    • Discuss how to reset unrealistic expectations
    • Identify the root cause of parent problems rather than jumping from expectation to expectation
    • Blueprint the expectation formulation process
    • Develop feedback loops to identify hot spots
    • Discuss if the parent’s perception is a reality
    • Offer choices to parents to structure thought

    Course Description

    However, some parents can be very difficult when there’s a gap between what they expect and their perception of your service delivery. Surely it makes sense to understand how parents form expectations of your school. If you know how the expectations are formed in parents’ minds, then you can mould and reset them.

    Businesses invest heavily in bridging the gap between customer expectations and the service delivery. It is time for schools to learn how to identify unrealistic expectations. In this breakthrough course, participants discover a proven method of resetting parent expectations.

    “If you accept the expectations of others, especially negative ones, then you never will change the outcome.” – Michael Jordan

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Options: For 10–25 people we recommend the half day or full day version. For 25–100 people we recommend a truncated key note presentation (90 mins – 2 hours)

    Venue: For your convenience, you can choose to conduct this program at your school. Alternatively, we can provide a training venue at a small additional cost

    Target Audience: Education Professionals (and non-teaching staff)

    Cost: Price on request.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Managing Parent Expectations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Managing Parent Expectations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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