Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.

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    Key learning outcomes

    • Fight, Flee & Freeze – your fear response DNA
    • Spotting danger signs early
    • Picturing your body language gestures (what are you communicating?)
    • Exiting a situation (3 things never to do)
    • Listening without the need to make a judgment
    • Asking open ended questions
    • Deflecting the anger to an external party
    • Building rapport with detached empathy techniques
    • Avoid trading blame
    • Positional bargaining and not being personal
    • Checkpoint dangerous situations – car parks, domestic visit, laneways, front counter
    • Eye contact gestures and stance techniques to avoid harm

    Course Description

    Target Audience:
    Frontline staff and managers facing conflict

    This course is available as a full-day or a truncated half-day course.

    This course can be delivered both in-person, at your organisation or venue, or virtually. If you like, we can do all the heavy lifting on the technical side. Then, your people simply video/dial in.

    Group Size:
    We recommend a group size of 4-10 people.

    Get a Quick Quote:
    Let us know if you’d like an obligation free quote

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our DE-ESCALATING CONFLICT TECHNIQUES is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from DE-ESCALATING CONFLICT TECHNIQUES and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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