A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
De-Escalating Conflict Techniques Training Course providing practical strategies for managing aggressive, emotional and difficult behaviour in the workplace. This hands-on in-house workshop focuses on communication, self-control, situational awareness, psychological safety and reducing escalation risks during challenging interactions. Suitable for healthcare, Local Government, community services, education, utilities and frontline workplace environments.
De-Escalating Conflict Techniques Training Course providing practical strategies for managing aggressive, emotional and difficult behaviour in the workplace. This hands-on in-house workshop focuses on communication, self-control, situational awareness, psychological safety and reducing escalation risks during challenging interactions. Suitable for healthcare, Local Government, community services, education, utilities and frontline workplace environments.
‘De-escalating Conflict Techniques’ workshops are a terrific method of finding solutions to counter aggression. Is your organisation facing more incidents of conflict laced with aggression? This practical in-house training course is tailored for Australian workplaces dealing with challenging behaviours. Sometimes, people lash out because they see you as an authority. Your work clothes might indicate your organisation and people with a grievance feel entitled to abuse you. Drug and alcohol affected people, are a growing personal safety concern. Most organisations have internal policies on dealing with internal drug and alcohol affected people but struggle when dealing with external drug and alcohol affected people.
This is our premium, fully tailored option—custom-built to address your team’s real-world conflict scenarios. It’s a bit more expensive, but the entire workshop is geared towards the conflict your people are facing. Perfect if you’re considering more than a single workshop. Ideal for government departments, councils, healthcare services, and high-risk frontline teams across Australia. Lately there has been a lot more attacks and threats when people are returning to their cars after work (particularly health staff).
A participant who recently attended the course remarked that he wished he’d attended the course the previous week. He was fixing a telegraph pole in a remote area when a group of youths were shaking his ladder. He was terrified and he had left his phone in the van by accident. It ended okay (not perfect) but all he had was his power of reasoning to de-escalate the incident. His remark was that he was up the creek without a paddle and he thought the workshop strategies would have been very useful paddles. All scenarios and strategies in this workshop are tailored to the unique pressures of Australian workplaces, including regional, remote, and high-stress environments
Ask us for a quote and we’ll send you a course flyer specific to your sector. This course complements health and safety obligations under Australia’s WHS legislation.
Here are 3 course testimonials:
“Russell was a great trainer. I really enjoyed his engagement and upbeat training style”
A. Presland – La Trobe Community Health Service
“Very engaging and interesting session”
G. Sinclair – Nepean Blue Mountains local health direct
“I have learned how to deal with the escalating situation”
S. Taurus – Interact Australia
Great! The lesson was presented very well, kept engagment & felt very comfortable in the room. Lots of open and honest conversation
Best course ever – it should be mandatory for all staff!
Very engaging. Would 100% recommend.
Learning how to resolve conflict is a valuable skill that will benefit you at work and in life. Our de-escalating conflict course teaches you how to handle tense situations with co-workers, managers, and customers. By learning these techniques, you can improve your interactions and foster a collaborative environment.
This De-Escalating Conflict Techniques course equips participants with practical, evidence-based strategies to safely manage challenging and aggressive behaviours. The approach is comparable to frameworks used in CPI and MAPA training, focusing on early intervention, emotional regulation, and safe de-escalation in workplace and public-facing environments.
Our conflict de-escalation training teaches practical strategies for dealing with disputes professionally, such as analysing body language and developing listening skills to address concerns. You will also learn to avoid blame by adopting a solution-oriented approach.
This course can be delivered in-person at your organisation or venue, or delivered virtually. We also offer micro-learning courses and training in areas, such as communicating under pressure, critical conversations, and emotional intelligence.
Effective conflict de-escalation is not just about resolving disputes; it’s also about building stronger relationships. Our de-escalating conflict program is designed to develop your organisation’s skills in the following areas:
Start mastering the skills needed to manage conflicts successfully-contact Preferred Training Networks today. Whether in major cities or regional areas, we offer in-person and online training programs across Australia to ensure accessibility for everyone. Learn more about our courses and how they can benefit your organisation.
Participants will learn practical de-escalation techniques, including active listening, emotional control, conflict resolution strategies, and effective communication methods to manage difficult situations calmly and professionally.Related resources:
Yes. The course includes techniques for recognising and responding to aggressive behaviour, helping participants manage situations safely and effectively.Related resources:
