Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation.
How good are your consulting skills?
Ask yourself the following:
I understand who the REAL client is.
I know how to ‘contract’ accurately.
I know how to develop strong rapport.
I use effective consulting processes to achieve outcomes.
I always know exactly the internal customer’s expectations.
I understand effective change methodologies.
I know the difference between process & content.
I am clear on my consulting style.
I can adjust my style to match the other person.
I communicate carefully and effectively.
I use active listening and questioning skills.
I know how to move beyond the presenting problem.
I am aware of both my and the other party’s personality style.
I can deal with difficult people effectively.
I know the specific skills needed to be an effective internal consultant.
I utilise an effective conversation model.
I always measure & review my interventions.
I know how to switch consulting roles.
Your Internal Consulting Skills program is tailored to help your people consult better outcomes with internal customers. This training program bridges the gap between the internal customer’s expectations and the value of the product/service that you supply to achieve specific outcomes.
Key learning outcomes
Develop a more effective consulting role
Understand the Consulting Process
Identify your REAL client
Unearth the root cause of the problem
Analyse organisational situations
Understand how to build commitment
Contract clearly, and assertively with your clients