Internal Consulting Skills Course

Learn how to consult more effectively with your internal customers and to be able to deliver a targeted solution with significant outcomes.

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    Key learning outcomes

    • Develop a more effective consulting role
    • Understand the Consulting Process
    • Identify your REAL client
    • Unearth the root cause of the problem
    • Analyse organisational situations
    • Understand how to build commitment
    • Contract clearly, and assertively with your clients
    • Build in metrics of success
    • Build a culture of open and honest conversation
    • Break down communication silos
    • Extend your ‘kit bag’ of proven change interventions, techniques and processes for bringing about organisational change
    • Have a proven methodology to deal with difficult people and/or situations
    • Actively listen – What?
    • Maximise opportunities of success
    • Build personal bridges with the other party unrelated to the negotiation

    Course Description

    Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation.

    How good are your consulting skills?

    Ask yourself the following:

    1. I understand who the REAL client is.
    2. I know how to ‘contract’ accurately.
    3. I know how to develop strong rapport.
    4. I use effective consulting processes to achieve outcomes.
    5. I always know exactly the internal customer’s expectations.
    6. I understand effective change methodologies.
    7. I know the difference between process & content.
    8. I am clear on my consulting style.
    9. I can adjust my style to match the other person.
    10. I communicate carefully and effectively.
    11. I use active listening and questioning skills.
    12. I know how to move beyond the presenting problem.
    13. I am aware of both my and the other party’s personality style.
    14. I can deal with difficult people effectively.
    15. I know the specific skills needed to be an effective internal consultant.
    16. I utilise an effective conversation model.
    17. I always measure & review my interventions.
    18. I know how to switch consulting roles.

    Your Internal Consulting Skills program is tailored to help your people consult better outcomes with internal customers. This training program bridges the gap between the internal customer’s expectations and the value of the product/service that you supply to achieve specific outcomes.

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Cost: Price on request.

    Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    Internal Consulting Skills Course 4.3 out of 5 based on 30 user ratings.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Internal Consulting Skills Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Internal Consulting Skills Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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