On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Empathy Skills Training Course
Empathy skills training helps people understand their “judgement calls”. Maybe the levels of empathy at work are a little under or over.
Sometimes people use levels of empathy as judgement sticks. That means their empathy level is correct and yours is wrong. It’s very complex. On a continuum there is a lot of space between high levels of empathy and zero levels of empathy, Indeed some people have negative levels of empathy. Here’s an interesting insight. You would think that if a person met the donor who gave them a kidney that they would be eternally grateful. You’d be wrong as studies have shown. Some people don’t process it like that. So book in a training course, and you’ll never be the same again as we delve into the world of “empathy”.
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Key Learning Outcomes
Key Course Content:
- Understanding the importance of empathy in effective communication
- Recognising and addressing the needs, emotions, and safety concerns of employees and customers
- Building trust and promoting well-being through empathetic communication
- Enhancing morale among employees and stakeholders through empathetic communication
- Developing the ability to listen actively and demonstrate understanding and sensitivity towards others
- Promoting a positive and inclusive workplace culture by valuing empathy in communication
- Creating a safe and supportive environment for individuals to express their needs and concerns
- Building strong relationships through empathetic communication

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Empathy Skills Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Empathy Skills Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.