Dealing with Difficult Patients & Carers


Dealing with Difficult Patients & Carers

Whether you are working in an acute health setting or an outpatient clinic, at some point you will be confronted with a difficult patient or carer. In this situation it is easy to lose sight of what you are trying to achieve.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Recognise symptoms of difficult behaviour
    • Describe the anger cycle
    • Evaluate motivators of difficult patients and carers
    • Identify systemic causes of difficult behaviour
    • Examine current response to difficult patients and carers
    • Develop strategies for deflecting anger
    • Understand how to take “time outs” on busy days
    • Improve personal emotional resilience
    • Develop coping mechanisms
    • Implement the ABC behavioural model

    Course Description

    The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe.


    Would you like to attend this program?

    For maximum effectiveness, this course is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to suit your timeframes.

    If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email:

    Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.

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    Our Courses Are Available Australia Wide

    We offer in-person Dealing with Difficult Patients & Carers, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Dealing with Difficult Patients & Carers “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.

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