On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Dealing with Difficult Patients & Carers Training Course
Dealing with difficult patients training courses are very useful. Just because someone is a patient, that doesn’t mean they cant be very difficult. This course also covers dealing with difficult carers. And sometimes the patients and the carers don’t have the same expectations. Sometimes the relationship between the patient and care is dysfunctional.
Our tailored Dealing with Difficult Patients and Carers workshops have become ultra popular. This bespoke course has been delivered to most of the main hospitals across Australia. The regional hospitals are now the biggest users of the course. Allied health services & rehabilitation services are now reporting higher levels of patient abuse.
Unfortunately, in some instances patients and their carers can be very difficult. It’s a tricky balance between providing care and setting the boundaries. Dealing with drug and alcohol affected patients and carers is now a worsening problem too.
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Key Learning Outcomes
At the conclusion of this ‘Dealing with Difficult Patients and Carers’ workshop, participants will possess the skills to:
- Recognise symptoms of difficult behaviour
- Describe the anger cycle
- Evaluate motivators of difficult patients and carers
- Identify systemic causes of difficult behaviour
- Examine current response to difficult patients and carers
- Develop strategies for deflecting anger
- Understand how to take “time-outs” on busy days
- Improve personal emotional resilience
- Develop coping mechanisms
- Implement the ABC behavioural model
Course Description
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.
'Dealing with Difficult Patients and Carers' In-House Program FAQs
For maximum effectiveness, this course is best conducted as an in-house program.
Where can this course be held?
For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
What is the duration of the course?
Each course can be tailored to suit your timeframes.
Where can I get more information?
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]
Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Difficult Patients & Carers Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Difficult Patients & Carers Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.