Dealing with Difficult Patients & Carers

Whether you are working in an acute health setting or an outpatient clinic, at some point you will be confronted with a difficult patient or carer. In this situation it is easy to lose sight of what you are trying to achieve.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Recognise symptoms of difficult behaviour
    • Describe the anger cycle
    • Evaluate motivators of difficult patients and carers
    • Identify systemic causes of difficult behaviour
    • Examine current response to difficult patients and carers
    • Develop strategies for deflecting anger
    • Understand how to take “time outs” on busy days
    • Improve personal emotional resilience
    • Develop coping mechanisms
    • Implement the ABC behavioural model

    Course Description

    The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe.


    Would you like to attend this program?

    For maximum effectiveness, this course is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to suit your timeframes.

    If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email:

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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Difficult Patients & Carers is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Difficult Patients & Carers and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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