Conflict Resolution and Mediation

Let’s accept that there is an unhelpful conflict within your organisation. Can we also agree that each party believes they are more or less correct in their opinion? Indeed, there might be hostility as the situation deteriorates. Can we also agree that conflict occurs in every organisation and conflict is often necessary? Therefore, we need to mediate a path away from unhelpful conflict. We need to put resentment behind and start anew. The disputing parties need to be respectful. Let’s not expect birthday cards to be exchanged but your organisation can retain people who have different opinions and still be respectful of each other. Otherwise the conflict festers and workplace morale drops. Let’s remove the conflict.

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    Key learning outcomes

    What The Parties Will Learn: 

    • Focus on the problem not the person 
    • Information dissemination differences 
    • Personal boundaries 
    • Picture the finish line 
    • The emotive cost of the conflict on other people 
    • Acceptable and unacceptable behaviours 
    • Highlight common ground 
    • Awareness of different behavioural styles 
    • Role ambiguity 
    • How to disagree better 
    • A plan to move forwards 

    Course Description


    • Step 1: Facilitator prepares and meets parties one on one to hear individual perspectives. 
    • Step 2: Facilitated conflict resolution and mediation program with all parties together 
    • Step 3: One on one debrief with each party 
    • Step 4: Agreement; facilitator formulates and recommends an agreement for all parties 


    The facilitators style is amicable. The facilitator will help each party to state their case tactfully. Any common  ground will be accentuated, and the facilitator’s demeanour is very calm. There will be a focus on what the future could look like and the session is positioned as a line in the sand opportunity. 

    For sessions like this, it is critical to ask the right questions. Smart questions get changes in mindset. Step 4 is the hardest part. The facilitator will put forward an agreement that is fair and impartial. The facilitator will also be on hand for any extra assistance. Step 1 is the most important step as it’s the facilitators initial rapport skills & professionalism that will drive the project to a successful outcome.

    Target Audience:

    Parties in Conflict

    Step 1 45 mins with each party
    Step 2 2-4 Hours with group
    Step 3 45 Mins with each party
    Step 4 Agreement set within 2 days

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    All sessions can be delivered virtually. If you like, we can do all the heavy lifting on the technical side. Then your people simply dial in or video in at the agreed times.

    If you would like more information, please feel free to contact us.

    At Preferred Training Networks, you can check out our comprehensive and professional training programs like: presentation skills trainingdealing with conflict at workstrategic thinking and workplace conflict resolution training.

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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Conflict Resolution and Mediation is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Conflict Resolution and Mediation and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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