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Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.

Are you facing aggressive people in your workday? Have you noticed higher levels of aggression? Would you like to learn some practical skills to manage aggressive people? So this course was designed by an organisational psychologist to keep you grounded when facing aggressive people. Previous participants have remarked that the course gives them space and skills to deal with the […]

Hybrid teams can sometimes play games pretending they are working at full capacity and this can mean others are picking up the slack. It’s a good opportunity to make sure everyone is on the same page. Key Course Content: Understand the challenges and potential solutions for leading hybrid teams Develop strategies to create an effective team culture when members are […]

For example, participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control […]

Workplace resilience is critical. Use a proven workplace resilience framework to optimise personal resilience skills and discover how to make staff more resilient in the workplace. Your resilience in the workplace training course will help employees roll with the ebbs and flows of working life. Developing workplace resilience helps employees bounce back and manage their reactions at work. Are your […]