On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Team and Customer Etiquette Training Course
Team etiquette training courses remind the team members to respect each other. Team etiquette is not a rulebook. It’s a respectful understanding.
Here’s a saying from yesteryear; “Etiquette is the professional cohesive glue of the organisation.” You won’t find that definition in Webster’s dictionary. But it reinstates that etiquette is professionalism at work.
Good etiquette is essential, yet many organisations only address etiquette at induction time. And even then it’s as strong as play dough. As a result, bad habits and unhelpful behaviour can creep into the workplace. As protocol and standards erode, team conflict and dysfunction are proven to increase. Many relationships with customers are becoming less formal, but it’s critical to embed strong ethics.
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Key Learning Outcomes
At the conclusion of this tailored Team and Customer Etiquette course, participants will be able to:
- Critique individual and team writing styles
- Review existing style guide
- Discuss the irks, dos and don’ts of social media
- Categorise the most popular type of internal and external customer complaints
- Put yourself in your customers’ shoes
- Conduct an appreciative inquiry on your meetings
- Raise the bar on your non-verbal communication style
- Address delicate personal hygiene concerns
- Keep every workstation tidy and organised
- Develop your elevator speech to make a great first impression
- Manage your reactions when your personal protocols may not be the same as another’s
- Be timely with your workload and deadlines
- Celebrate cultural diversity and reap the benefits
Course Description
Behavioural surveys conclude that employees like being greeted in the morning, and it’s hard to believe that some staff members today don’t even say “Good Morning”. And if you recognise poor manners internally, you need to question what service standards your customers receive. A common complaint of customers is usually related to a perceived rudeness from the organisation.An old Irish saying reminds us, “A rising tide floats all the boats”. This course is ideal if you believe that standards in your workplace could be raised higher.
Tailored Team and Customer Etiquette Workshop Outline
- Writing & Email Etiquette
- Meetings Etiquette (internal and external)
- Communication Etiquette
- Personal Hygiene Etiquette
- Timeliness Etiquette
- Cultural Etiquette
“Don’t reserve your best behaviour for special occasions. You can’t have two sets of manners, two social codes - one for those you admire and want to impress, another for those whom you consider unimportant. You must be the same to all people”— L Watson
Team and Customer Etiquette In-House Program Details
This program is best conducted in-house.Group Size: An ideal group size is 6 – 10 participants.Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.Duration: Each course can be tailored to fit your timelines.Cost: Upon request.Target Audience: Frontline staff, supervisors, leaders and managersPreferred Training Networks Ph:1300 323 752, Email:mail@preftrain.com.au
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Team and Customer Etiquette Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Team and Customer Etiquette Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.