Team and Customer Etiquette

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Team and Customer Etiquette

Good etiquette is essential, yet many organisations only address etiquette at induction time. As a result, bad habits and unhelpful behaviour can creep into the workplace. As protocol and standards erode, team conflict and dysfunction are proven to increase. Many relationships with customers are becoming less formal but it’s critical to embed strong ethics.

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    What you receive within 24 hours at no cost:
    • A program outline
    • Training cost
    • Possible training dates (if requested)
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    Key learning outcomes

    At the conclusion of this course, participants will be able to

    • Critique individual and team writing styles
    • Review existing style guide
    • Discuss the irks, do’s and dont’s of social media
    • Categorise the most popular type of internal and external customer complaints
    • Put yourself in your customer’s shoes
    • Conduct an appreciative inquiry on your meetings
    • Raise the bar on your non-verbal communication style
    • Address delicate personal hygiene concerns
    • Keep every workstation tidy and organised
    • Develop your elevator speech to make a great first impression
    • Manage your reactions when your personal protocols may not be the same as another’s
    • Be timely with your workload and deadlines
    • Celebrate cultural diversity and reap the benefits

    Course Description

    Behavioural surveys conclude that employees like being greeted in the morning and it’s hard to believe that some staff today don’t even say “Good Morning”. And if you recognise poor manners internally, you need to question what service standards your customers receive. The number one complaint of customers is usually related to a perceived rudeness from the organisation.

    An old Irish saying reminds us “A rising tide floats all the boats”. This course is ideal if you believe that standards in your workplace could be raised higher.

    This unique course looks at workplace etiquette in the following seven areas:

    1. Writing & Email Etiquette
    2. Meetings Etiquette (internal and external)
    3. Communication Etiquette
    4. Personal Hygiene Etiquette
    5. Timeliness Etiquette
    6. Cultural Etiquette

    “Don’t reserve your best behaviour for special occasions. You can’t have two sets of manners, two social codes – one for those you admire and want to impress, another for those whom you consider unimportant. You must be the same to all people”— L Watson

    We have an excellent track record training individuals and teams. Here are some Organisations we have designed and delivered niche professional development services to recently: Boeing, BHP Billiton, Sydney City Council, Bank of Queensland, South Australia Ambulance, Coles, AGL, State Trustees, Department of Defence and Australian Red Cross, Xstrata Coal, NSW Police, Department of Justice, Department of Education, Northern Health.

    This program can be conducted as in house training at your offices.

    GUIDELINES

    Group Size: An ideal group size is 6 – 10 participants.

    Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to fit your timelines.

    Cost: Upon request.

    Target Audience: Frontline staff, supervisors,leaders and management

    Preferred Training Networks
    Ph:1300 323 752, Email:mail@preftrain.com.au

    cta course

    Our Courses Are Available Australia Wide

    We offer in-person Team and Customer Etiquette, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Team and Customer Etiquette “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.

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