On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Dealing With Angry Creditors Training Course
Dealing With Angry Creditors happens when they are waiting to be paid. There are two reasons this happens. The obvious reason is cashflow problems. The other reason is a sort of ego trip and bullying the other party into a weaker position. If your organisation’s reason is the second one then ignore this course. You’ve got bigger fish to fry.
But if it’s uneven cashflow then there are some ways to placate angry creditors.
This Australian professional development program shows your people how to reassure your creditors. Your people will learn to calm down your creditors, and your people will be surprised how a calm creditor is prepared to renegotiate a debt in times of economic uncertainty. Learn some proven skills of how your creditors could be thanking you for a reduced offer.
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Key Learning Outcomes
Your Dealing with Irate and Nervous Creditors program will give participants the skills to:
- Build rapport to generate eroding relationships
- Use reflective listening to gain an understanding of your creditors needs
- Develop self awareness and the willingness to change your behavioural style
- Search for opportunities
- Plan your communication style and profile their personality style to reduce anxiety and stress levels
- Understand what motivates each creditor
- Help your creditors look for win/win outcomes in these uncertain times
- Avoid/substitute vocabulary that can add fuel to the fire
- Understand that people have different values and therefore different behaviours
- Build a positive thinking framework
- Broaden your scope of what represents value
- Understand the importance of setting tactical wins for creditors
- Renegotiate better terms when the uncertainty passes
Course Description
When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them.Action Plan
- Develop effective communication skills that can be applied when dealing with people who do not respond to normal communication processes.
- Assist creditors to create win/win outcomes.
- Generate a willingness to be flexible in times of economic uncertainty
- Communicate more effectively with difficult people
- Substitute words that are likely to enflame the situation
- Use transactional analysis techniques to promote calm
- Paint a glossy picture of previous history and good times ahead
- Profile the type of conflict
- Identify the telltale signs when a deal is very close
- Set behavioural boundaries
- Investigate value deals
- For maximum effectiveness, this program is best conducted as an in-house program.
- Ideal group size: 4 - 9 participants
- Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
- Duration: Your Dealing With Irate Creditors Course can be modified to fit inside your timeframe. If you could make them changes that would be great..
- Cost: Price on request.
- Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO's
Dealing With Irate Creditors4.5 out of 5 based on 98 user ratings.
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing With Angry Creditors Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing With Angry Creditors Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.