Dealing With Irate Creditors

Learn how to reassure your creditors with this training program – find out more.

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    Key learning outcomes

    Your Dealing with Irate and Nervous Creditors program will give participants the skills to:

    • Build rapport to generate eroding relationships
    • Use reflective listening to gain an understanding of your creditors needs
    • Develop self awareness and the willingness to change your behavioural style
    • Search for opportunities
    • Plan your communication style and profile their personality style to reduce anxiety and stress levels
    • Understand what motivates each creditor
    • Help your creditors look for win/win outcomes in these uncertain times
    • Avoid/substitute vocabulary that can add fuel to the fire
    • Understand that people have different values and therefore different behaviours
    • Build a positive thinking framework
    • Broaden your scope of what represents value
    • Understand the importance of setting tactical wins for creditors
    • Renegotiate better terms when the uncertainty passes

    Course Description

    When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them. This program shows your people how to reassure your creditors. Your people will learn to calm down your creditors and your people will be surprised how a calm creditor is prepared to renegotiate a debt in times of economic uncertainty. Learn some proven skills of how your creditors will be thanking you for a reduced offer.

    Action Plan

    1. Develop effective communication skills that can be applied when dealing with people who do not respond to normal communication processes.
    2. Assist creditors to create win/win outcomes.
    3. Generate a willingness to be flexible in times of economic uncertainty
    4. Communicate more effectively with difficult people
    5. Substitute words that are likely to enflame the situation
    6. Use transactional analysis techniques to promote calm
    7. Paint a glossy picture of previous history and good times ahead
    8. Profile the type of conflict
    9. Identify the telltale signs when a deal is very close
    10. Set behavioural boundaries
    11. Investigate value deals

    Would you like to attend this program?

    • For maximum effectiveness, this program is best conducted as an in-house program.
    • Ideal group size: 4 – 9 participants
    • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
    • Duration: Your Dealing With Irate Creditors Course can be modified to fit inside your timeframe. If you could make them changes that would be great..
    • Cost: Price on request.
    • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    Dealing With Irate Creditors4.5 out of 5 based on 98 user ratings.
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing With Irate Creditors is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing With Irate Creditors and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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