On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Crucial Conversations Training Course for Australians
Crucial conversation workshops give participants the skills and confidence to have these talks. Procrastinating is not an option when it comes to a critical conversation. You need to set the time and have the conversation. Australians aren’t as confrontational as other nationalities so it’s vital that it’ s an Australian course and not some of the foreign methodologies that quite simply won’t work. The course content was designed by SMEs and an Australian organisational psychologist.
Make sure you’ve planned the conversation beforehand. Make sure you don’t go in with all guns blazing. Ensure you listen to the other party. Here’s an example. “Sam you’ve been here a month now and you haven’t been on time once. You obviously don’t care about the job and I’m thinking of firing you.” Sam replies, “I love my job and I’ve been here at 8.45am every day as I start at 9am.” “Sorry Sam I thought you started at 8am.”
Crucial Conversations In-house Tailored Workshop
A great idea to equip your people with the tools and techniques to confidently handle tough topics and challenging individuals. Learn how to specifically communicate assertively, manage emotions and build mutual understanding even in your organisation.
Develop the ability to address sensitive topics constructively, while fostering open and honest communication within your team and organisation. This course will empower you to have crucial conversations with ease and achieve positive outcomes. We can tailor the crucial conversation scenarios too and let it rip in a simulated and safe environment.
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Key Learning Outcomes
‘Drives Crucial Conversations’ In-House Program Content:
- Developing the ability to identify and address sensitive or critical topics
- Learning how to create a safe environment for discussing difficult or uncomfortable subjects
- Gaining confidence in effectively managing conflicting perspectives and finding common ground
- Realising the impact of authenticity and honesty in building trust and fostering healthy relationships within a team
- Recognising the value of feedback and how to give and receive it productively during crucial conversations
- Learning strategies for maintaining a calm and professional demeanour in high-pressure situations
- Developing the ability to lead with courage and transparency, even when facing difficult conversations.
Course Description
Module | Topics | Key Learning Outcomes |
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Module 1: Understanding Crucial Conversations | Defining a Crucial Conversation |
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Common Reactions to Crucial Conversations |
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The Psychology Behind Difficult Conversations |
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Module 2: Managing Dialogue Effectively | Impact of Poor Dialogue Habits |
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Developing Awareness in Conversations |
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Managing Your Dialogue Matrix |
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Module 3: Strategies for Effective Communication | Understanding the Dual Process Approach |
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Avoiding Competitive Conversations |
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Creating Psychological Safety in Dialogue |
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Module 4: Tools and Frameworks for Crucial Conversations | Using Questioning and Pattern Interruption Techniques |
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The Three-Point Crucial Conversation Model |
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Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Crucial Conversations Training Course for Australians is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Crucial Conversations Training Course for Australians and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.