Crucial Conversations Training Course for Australians

Crucial conversation workshops give participants the skills and confidence to have these talks. Procrastinating is not an option when it comes to a critical conversation. You need to set the time and have the conversation. Australians aren’t as confrontational as other nationalities so it’s vital that it’ s an Australian course and not some of the foreign methodologies that quite simply won’t work. The course content was designed by SMEs and an Australian organisational psychologist.

Make sure you’ve planned the conversation beforehand.  Make sure you don’t go in with all guns blazing. Ensure you listen to the other party. Here’s an example. “Sam you’ve been here a month now and you haven’t been on time once. You obviously don’t care about the job and I’m thinking of firing you.” Sam replies, “I love my job and I’ve been here at 8.45am every day as I start at 9am.” “Sorry Sam I thought you started at 8am.”

Crucial Conversations In-house Tailored Workshop

A great idea to equip your people  with the tools and techniques to confidently handle tough topics and challenging individuals. Learn how to specifically communicate assertively, manage emotions and build mutual understanding even in your organisation.

Develop the ability to address sensitive topics constructively, while fostering open and honest communication within your team and organisation. This course will empower you to have crucial conversations with ease and achieve positive outcomes. We can tailor the crucial conversation scenarios too and let it rip in a simulated and safe environment.

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    Key Learning Outcomes

    ‘Drives Crucial Conversations’ In-House Program Content:

    • Developing the ability to identify and address sensitive or critical topics
    • Learning how to create a safe environment for discussing difficult or uncomfortable subjects
    • Gaining confidence in effectively managing conflicting perspectives and finding common ground
    • Realising the impact of authenticity and honesty in building trust and fostering healthy relationships within a team
    • Recognising the value of feedback and how to give and receive it productively during crucial conversations
    • Learning strategies for maintaining a calm and professional demeanour in high-pressure situations
    • Developing the ability to lead with courage and transparency, even when facing difficult conversations.

    Course Description

    ModuleTopicsKey Learning Outcomes
    Module 1: Understanding Crucial ConversationsDefining a Crucial Conversation
    • Understanding what makes a conversation crucial
    • Recognising high-stakes, high-emotion and differing-opinion situations
    • Identifying common scenarios where crucial conversations occur
    Common Reactions to Crucial Conversations
    • Exploring typical ways people handle difficult conversations
    • Recognising unproductive dialogue patterns
    • Understanding how communication habits develop
    The Psychology Behind Difficult Conversations
    • Understanding why crucial conversations feel uncomfortable
    • Examining how the brain reacts to conflict and stress
    • Overcoming natural tendencies that hinder constructive dialogue
    Module 2: Managing Dialogue EffectivelyImpact of Poor Dialogue Habits
    • Identifying patterns of silence and violence in communication
    • Understanding the impact of ineffective dialogue habits
    • Learning to redirect unproductive conversations
    Developing Awareness in Conversations
    • Learning to observe verbal and non-verbal cues
    • Recognising when a conversation is shifting towards conflict
    • Assessing personal communication habits through self-reflection
    • Tackling mistruths, blame and deception
    Managing Your Dialogue Matrix
    • Exploring key components of effective dialogue management
    • Understanding how to balance assertiveness and empathy
    • Using structured techniques to maintain productive conversations
    Module 3: Strategies for Effective CommunicationUnderstanding the Dual Process Approach
    • Exploring the two-step process for handling difficult conversations
    • Using active listening and self-awareness to guide discussions
    • Implementing structured techniques to improve clarity
    Avoiding Competitive Conversations
    • Recognising when conversations turn into debates or arguments
    • Staying focused on collaboration rather than competition
    • Avoiding the recycling of anger and resentment
    • Managing emotions to prevent escalation
    Creating Psychological Safety in Dialogue
    • Using contrasting techniques to prevent misunderstandings
    • Encouraging open and honest discussions
    • Building an environment where individuals feel comfortable expressing themselves
    Module 4: Tools and Frameworks for Crucial ConversationsUsing Questioning and Pattern Interruption Techniques
    • Applying questioning methods to encourage deeper discussions
    • Recognising negative communication cycles and interrupting them
    • Redirecting conversations towards constructive solutions
    The Three-Point Crucial Conversation Model
    • Understanding the simplified framework for handling crucial conversations
    • Using a structured approach to navigate high-stakes discussions
    • Being crystal clear with your expectations
    • Applying key principles to real-life workplace interactions
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Crucial Conversations Training Course for Australians is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Crucial Conversations Training Course for Australians and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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