How well do you deal with difficult people?
Would you like to learn ways to better manage difficult people? The keys to dealing with difficult people are to focus on the immediate behaviour, diffuse the situation as quickly as possible and to understand why they are difficult.
Eavesdrop in – Learn about the Dealing with Difficult People Course
Our Dealing with Difficult People course will give participants the skills to:
At some point in your career you will find yourself dealing with difficult people. Sometimes you’ll be dealing with difficult internal people. Other times you might be managing a difficult customer. Whether it’s your direct manager, a team member, a colleague or even a customer, difficult people can be tricky, challenging and draining. Too many night’s sleeps are disturbed due to both managing difficult people and managing self reactions.
Would you like to learn ways to better manage difficult people? The keys to dealing with difficult people are to focus on the immediate behaviour, diffuse the situation as quickly as possible and to understand why they are difficult.
This course is impartial and doesn’t look for blame. It finds solutions and everyone leaves with a practical dealing with difficult people toolkit and is one of our highest recommended courses as it gets to the heart of the matter. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. This program will give you greater insight into the mechanics of difficult behaviour and how you can develop and implement simple yet effective strategies to better manage difficult people.
How well do you deal with difficult people?
Answer Yes or No to the following questions
If you have answered Yes to 6 or more of these questions then this course is STRONGLY RECOMMENDED
This program can be conducted as in house training at your offices.
Guidelines
The team at Preferred Training Networks can also provide you comprehensive training on: conflict resolution skills, leadership management training, and professional development training.
For example, participants will learn how to
The key to “burying the hatchet” is being
An angry client is a business opportunity.
We offer in-person Dealing with Difficult People at Work, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Dealing with Difficult People at Work “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.
We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.
We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.
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