“Not all poison was bitter. Some of the deadliest poisons in the world tasted sweet; they were that much more dangerous because of it.” – Nenia Campbell


How well do you deal with difficult people? Would you like to learn ways to better manage difficult people? The keys to dealing with difficult people are to focus on the immediate behaviour, defuse the situation as quickly as possible and to understand why they are difficult.


We provide dealing with difficult people courses and managing difficult employee training designed to equip you with the skills you need to overcome challenging personal dynamics and better manage your staff and serve your customers.

Get Instant Quote In Just 5 Clicks

    What you receive within 24 hours at no cost:
    • A program outline
    • Training cost
    • Possible training dates (if requested)
    Course Video

    Eavesdrop in – Learn about the Dealing with Difficult People Course

    Get Instant Quote In just 5 Clicks

    Key learning outcomes

    Key Course Content:

    • Determine the reasons difficult people can be truly awful
    • Map the behaviours before “difficult”
    • Respond rather than react
    • Understand personality clashes
    • Discover why customers feel entitled to be difficult (power imbalance studies)
    • Plot the power plays of difficult people
    • Practise active listening skills
    • De-escalating anger techniques
    • Interrupt outbursts with detached empathy
    • Set behavioural boundaries with difficult people
    • Learn the baiting techniques awful people use to grab your attention
    • Point out how some people get enjoyment from causing distress
    • Discover how to disempower difficult people
    • Differences in values
    • Deal with challenging behaviours

    Course Description

    Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day.

    So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain composed when dealing with difficult people. The aim is to keep you safe and calm in the face of adversity. Tomorrow is another day and sometimes a tactical withdrawal is the best defence.

    This course will also show you what not to do. You don’t want to inflame the situation and you want to keep your personal safety top of mind.


    Would you like to attend this program?

    For maximum effectiveness, this course is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to suit your timeframes. 

    Look at what you receive within 24 hours at no cost:

    • An obligation free proposal
    • A bio of a proposed trainer
    • Training cost

    The team at Preferred Training Networks can also provide you complementary training in a range of areas including conflict resolution courses, workplace behaviours courses, influencing skills training, facilitation courses and general staff development and training.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our DEALING WITH DIFFICULT PEOPLE is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from DEALING WITH DIFFICULT PEOPLE and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

    Do You need More Information?

    Get Instant Quote In Just 5 Clicks

    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

      Scroll to top

      Instant Quote In Just 5 Clicks