Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
Trust Peppering for Professional Services Training Course
This breakthrough trust building course will help your people build levels of trust with clients/customers. It’s an opportunity to examine how the customer perceives your service. Let’s deep dive into the customer experience. Maybe some of your people are using lazy vocabulary. Maybe some of your customers/clients feel that they are not being listened to.
Organisations overestimate their trust scores. And then they are surprised when the client leaves them. So it makes sense every few years to run this course to investigate ways to build more trust with your clients. How much will it cost you if your biggest client flies the coop?
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Key Learning Outcomes
At the conclusion of this tailored Trust Peppering for Professional Services workshop, participants will be able to:
- Recognise vocabulary and phrases that build trust levels with customers/clients
- Examine key findings from the Loyalty Effect (Reichheld)
- Discuss how a strong service recovery builds trust with your client/customer
- Analyse the customer experience
- Blueprint the service experience
- Uncover some of the myths about customer loyalty
- Tailor your communication style to build rapport with your customer
- Review the biggest trust drivers in your organisation
- Give examples of times when a social occasion impacted your brand
- Prepare an active listening strategy
- Scan moments of truth to pepper in trust
- Review some of Ken Blanchard’s books on service delivery
- Revisit your writing skills (correspondence and email)
Course Description
Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ll be surprised how some proven strategies will result in improving levels of trust with your valued customers.
Bonus Module: Idle SaboteursWe’ve included this very powerful bonus module, highlighting how trust levels can be irreparably damaged outside of work. Your organisation does not need your employees behaving badly outside of work. You don’t want your employees whinging about the organisation at every social barbecue (idle saboteurs). Instead, you want your employees to be ambassadors of the brand on these occasions. You won’t find this highly recommended module in any other training course.
Trust Peppering for Professional Services In-House Program Details
For maximum effectiveness, this program is best conducted as an in-house program.Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Cost: Price on requestPreferred Training Networks designs niche courses for organisations. Our professional development customers include Pitcher Partners, Freehills, Lander and Rogers, Mills Oakley, Maddocks, Goldman Sachs JBWere, National Australia Bank, ANZ, Minter Ellison, BNP Paribas, PKF, St George Bank, UBS, Bank Australia, Colonial First State Asset Management, Bendigo and Adelaide Bank and Portfolio Partners.
Email: Deborah at [email protected] or visit our website today: www.preftrain.com.auTrust Peppering for Professional Services 4.1 out of 5 based on 51 user ratings.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Trust Peppering for Professional Services Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Trust Peppering for Professional Services Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.