Trust Peppering for Professional Services

Building trust levels with your customers

This breakthrough course will help your people build levels of trust with customers. It ‘s an opportunity to examine how the customer perceives your service. Let’s deep dive into the customer experience. Maybe some of your people are using lazy vocabulary. Maybe some of your customers feel that they are not being listened to.

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    Key learning outcomes

    At the conclusion of this course participants will be able to:

    • Recognise vocabulary and phrases that build trust levels with customers
    • Examine key findings from the Loyalty Effect (Reichheld)
    • Discuss how a strong service recovery builds trust with your customer
    • Analyse the customer experience
    • Blueprint the service experience
    • Uncover some of the myths about customer loyalty
    • Tailor your communication style to build rapport with your customer
    • Review the biggest trust drivers in your organisation
    • Give examples of times when a social occasion impacted your brand
    • Prepare an active listening strategy
    • Scan moments of truth to pepper in trust
    • Review some of Ken Blanchard’s books on customer service and brand fans
    • Revisit your writing skills (correspondence and email)

    Course Description

    Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ ll be surprised how some proven strategies will result in improving levels of trust with your valued customers.

    Bonus Module: Idle Saboteurs

    We’ ve included this very powerful bonus module, highlighting how trust levels can be irreparably damaged outside of work. Your organisation does not need your employees behaving badly outside of work. You don‘t want your employees whinging about the organisation at every social barbecue (idle saboteurs). Instead you want your employees to be ambassadors of the brand on these occasions. You won ‘t find this highly recommended module in any other training course.

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Cost: Price on request

    Preferred Training Networks designs niche courses for organisations. Our professional development customers include Pitcher Partners, Freehills, Lander and Rogers, Mills Oakley, Maddocks, Goldman Sachs JBWere, National Australia Bank, ANZ, Minter Ellison, BNP Paribas, PKF, St George Bank, UBS, Bank Australia, Colonial First State Asset Management, Bendigo and Adelaide Bank and Portfolio Partners.

    Email: Deborah at or visit our website today:

    Trust Peppering for Professional Services 4.1 out of 5 based on 51 user ratings.
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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Trust Peppering for Professional Services is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Trust Peppering for Professional Services and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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