Close Quarter Conflict Resolution Techniques

When a conflict is localised and enclosed, you need different conflict resolution tools.

This course is designed to draw a “line in the sand” to ensure tomorrow’s disputes are dealt with differently than yesterday’s disputes. It helps participants move past stubborn struggle points and look for positive opportunities. Participants are reminded that conflict is inevitable in any workplace.

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    • A program outline
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    Key learning outcomes

    At the conclusion of this course participants will be able to:

    • Focus on the situation at hand and not the person
    • Predict positive and negative stressors that will impact you in the short medium and long term
    • Learn to listen without constantly forming opinions
    • Calibrate your workplace resilience levels
    • Aim at turning your inner voice off during localised conflict
    • Break away from the need to reply with myopic responses
    • Use interruption and questioning techniques to fracture venting
    • Deal with difficult people more effectively
    • Critique the 80/20 rule for localised conflict
    • Practice anger deflection techniques rather than head on confrontations
    • Agree and implement a personalized 4-5 step plan when you think you are going to boil over
    • Discuss the merits of a work/life balance
    • Discuss the principle of “unconditional surrender”
    • Scan the impact of the environment on conflicts and remove unnecessary impediments
    • List the options available to you for time out
    • Agree an action plan and measure your progress

    Course Description

    Designed by a psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of trust within teams therefore effecting business growth and sustainability. The best outcome of this course is it helps people in conflict working alongside each other to disarm and work towards achieving mutual goals and aspirations.


    T his program can be conducted as in-house training on site anywhere in Australia.


    • Group Size: An ideal group size is 4–12 participants
    • Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost
    • Duration: This program can be adapted to meet your time requirements
    • Cost: Upon request.
    • Target Audience: Senior management, middle management, team leaders and supervisors.
    Close Quarter Conflict Resolution Techniques 4.4 out of 5 based on 57 user ratings.
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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Close Quarter Conflict Resolution Techniques is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Close Quarter Conflict Resolution Techniques and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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