Micro learning sessions are 60 mins in duration. The audience can be large or small. The ideal outcome is that all the participants walk away with 2-3 practical ideas to use at work
Select your industry and discover what micro learning sessions are currently very popular
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| Course | Course Description | Request a quote |
| Interpersonal Skills |
• Discover vocal techniques to be more authoritative with allied health professionals • Remove ambiguity from patient instructions • Compose short sharp sentences instead of prose to get your message across to patients • Understand motivational styles and behavioural cohort styles.. |
Group Type - Admin Request a quote |
| Dealing with People in Emotional Situations |
• Communicate with empathy. • Communicate effectively with medical professionals with key listening and questioning skills. • Practise active listening techniques. • Understand the motivations and values of patients and carers. |
Group Type - Admin Request a quote |
Distributing the Workload |
• Discuss ways to increase capacity and capability • Use time management techniques to tackle bigger projects • Create a knowledge sharing culture within health • Master the art of delegating in a health environment |
Group Type - Middle Managers Request a quote |
| Directing Others |
• Set clear and reasonable expectations. • Use directive language towards patients and allied health professionals that is unambiguous • Keep people engaged and motivated. • Negotiate when appropriate. |
Group Type - Middle Managers Request a quote |
| Keeping Your People In The Picture |
• Remove role ambiguity. • Keep health staff focused and motivated. • Ensure your patients feel secure. • Use proven risk reduction tools to streamline external communications |
Group Type - Middle Managers Request a quote |
| Leadership Skills in Health |
• Discuss the leadership skills that a strong leader possesses • Understand the benefits of 'active listening' and 'questioning' skills • Communicate effectively with patients of different generations, cultures and personalities. • Discuss the principle of leading by walking around. |
Group Type - Senior Managers Request a quote |
| Leading Change |
• How to lead change • Identify change champions within health • Communicate the need for change • Allow people time to get on board the change. |
Group Type - Senior Managers Request a quote |
| Directing Others |
• Set clear and reasonable expectations. • Use directive language towards patients and allied health professionals that is unambiguous. • Keep your people engaged and motivated. • Adaptive leadership styles. |
Group Type - Senior Managers Request a quote |
| Employee Engagement Training |
• Understand the importance of strategy, culture and values within health • Learn about the link between valuing health staff and professionals, and higher organisational performance • Why do organisations embrace employee engagement scores • Administer a balance that supports employee values. |
Group Type - Mix of the above Request a quote |
| Dealing with Difficult People |
• Develop tools to deal with difficult patients • Respond rather than react • Become familiar with the motivations of difficult patients and staff • Set behavioural boundaries. |
Group Type - Mix of the above Request a quote |
| Positive Customer Experiences |
• Build rapport with patients and carers • Blueprint your existing patient experience • Manage patient expectations professionally and practically • Appreciate the patient’s perspective and experience. |
Group Type - Mix of the above Request a quote |
| Thinking like a Patient |
• Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff • Patient thinking styles • Motivations of carers • De-clutter the mind and regain perspective and context. |
Group Type - Mix of the above Request a quote |
