Micro Learning

six
Interpersonal Skills
  • Discover vocal techniques to be more authoritative with allied health professionals
  • Remove ambiguity from patient instructions
  • Compose short sharp sentences instead of prose to get your message across to patients
  • Understand motivational styles and behavioural cohort styles..
six
Dealing with People in Emotional Situations
  • Communicate with empathy.
  • Communicate effectively with medical professionals with key listening and questioning skills.
  • Practise active listening techniques.
  • Understand the motivations and values of patients and carers
six
Distributing the Workload
  • Discuss ways to increase capacity and capability
  • Use time management techniques to tackle bigger projects
  • Create a knowledge sharing culture within health
  • Master the art of delegating in a health environment
six
Directing Others
  • Set clear and reasonable expectations.
  • Use directive language towards patients and allied health professionals that is unambiguous
  • Keep people engaged and motivated.
  • Negotiate when appropriate.
six
Keeping Your People In The Picture
  • Remove role ambiguity.
  • Keep health staff focused and motivated.
  • Ensure your patients feel secure.
  • Use proven risk reduction tools to streamline external communications
six
Leadership Skills in Health
  • Discuss the leadership skills that a strong leader possesses
  • Understand the benefits of ‘active listening’ and ‘questioning’ skills
  • Communicate effectively with patients of different generations, cultures and personalities.
  • Discuss the principle of leading by walking around.
six
Leading Change
  • How to lead change
  • Identify change champions within health
  • Communicate the need for change
  • Allow people time to get on board the change.
six
Directing Others
  • Set clear and reasonable expectations.
  • Use directive language towards patients and allied health professionals that is unambiguous.
  • Keep your people engaged and motivated.
  • Adaptive leadership styles.
six
Employee Engagement Training
  • Understand the importance of strategy, culture and values within health
  • Learn about the link between valuing health staff and professionals, and higher organisational performance
  • Why do organisations embrace employee engagement scores
  • Administer a balance that supports employee values.
six
Dealing with Difficult People
  • Develop tools to deal with difficult patients
  • Respond rather than react
  • Become familiar with the motivations of difficult patients and staff
  • Set behavioural boundaries.
six
Positive Customer Experiences
  • Build rapport with patients and carers
  • Blueprint your existing patient experience
  • Manage patient expectations professionally and practically
  • Appreciate the patient’s perspective and experience.
six
Thinking like a Patient
  • Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff
  • Patient thinking styles
  • Motivations of carers
  • De-clutter the mind and regain perspective and context.
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