Emotional Intelligence for Challenging Situations in LG

Develop a proven methodology to help you “RESPOND” rather than “REACT”

By tapping into Emotional Intelligence, participants can learn how to manage their reactions. It’s easy to fly off the handle but this course helps participants to be emotionally smarter in challenging situations. Instead of “locking horns” participants will learn a proven method to achieve better outcomes and keep safe.

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    What you receive within 24 hours at no cost:
    • A program outline
    • A bio of a proposed facilitator
    • Program cost
    • Possible dates (if requested)
    Course Video

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    Key learning outcomes

    At the conclusion of this course participants will be able to:

    • Identify the benefits of emotional intelligence
    • Relate emotional intelligence to the workplace
    • Use the concepts and techniques in the workplace
    • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
    • Relate with others in a non-verbal manner
    • Examine, interpret and manage emotions
    • Use tools to regulate and gain control of one’s own emotions
    • Illustrate emotions using the right language
    • Effectively impact others

    Course Description

    At a glance your course covers:

    • What is Emotional Intelligence: different models analysis.
    • Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy
    • Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation
    • How to accurately perceive and interpret emotions
    • Understand different emotions and manage them in the workplace
    • Use emotions to facilitate thinking and break through roadblocks
    • Understand emotional meanings
    • Verbal and non-verbal communication
    • Disagreeing constructively
    • Calibrating levels of EI in Council

    “No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” — Jack Welsh



    • Group Size: An ideal group size is 4–?10 participants.
    • Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
    • Cost: Upon request.
    • Target Audience: LG Employees who interact with internal or external difficult people.
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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Emotional Intelligence for Challenging Situations in LG is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Emotional Intelligence for Challenging Situations in LG and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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