Emotional Intelligence Training workshops are really useful for working with people in challenging situations. They might be in despair over finances, or maybe it’s a family matter. Emotional intelligence helps communicate empathy. This course is targeted for LG staff, but we have other versions of the course for different sectors including finance, housing, community services and not-for-profit organisations.
By tapping into Emotional Intelligence, participants can learn how to manage and soothe these interactions.
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
Relate with others in a non-verbal manner
Examine, interpret and manage emotions
Use tools to regulate and gain control of one’s own emotions
Illustrate emotions using the right language
Effectively impact others
Course Description
At a glance, your tailored ‘Emotional Intelligence for Challenging Situations in LG’ workshop covers:
What is Emotional Intelligence: different models of analysis
Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy
Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation
How to accurately perceive and interpret emotions
Understand different emotions and manage them in the workplace
Use emotions to facilitate thinking and break through roadblocks
Understand emotional meanings
Putting yourself in the challenging situation
Verbal and non-verbal communication
Disagreeing constructively
Calibrating levels of EI in Council
“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” — Jack Welsh
‘Emotional Intelligence for Challenging Situations in LG’ In-House Program Details
Group Size: An ideal group size is 4–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
Target Audience: LG Employees who interact with people in challenging situations
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The course was very informative and it presented exceptionally well!
Kelvin Muchiri
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Really found inspiration and hope in what Michelle provided
Rhonda Rees
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Amazing course! Engaging, fun and learnt so much. Thank you always.
Kate Bartlett
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Tom was a fabulous trainer very knowledgeable and able to provide practical real life examples and tools that will prove extremely useful.
Vicki Hutchinson
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Best every course
Yonas Masrsha Tesfaye
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Dr Marny Lishman crated an amazing space that not only was open, safe and caring, but gave insight into many different aspects of resilience. She apprieciated different perspectives and opened discussions that were supported and wise.
The presentation was targeted and had the perfect balance of knowledge and reflection.
I would encourage this workshop for any team, especially those preparing of have gone through organisational change!
Ethan Calleja
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Did this course in a session at Professional Services Review Training .Very helpful especially in my work in Public Health .Lots of useful ‘tips and tricks ‘
