On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Keeping People Accountable at Work Training
Keeping People Accountable At Work Training courses should ideally be ran annually. Here’s why:
When you run the Keeping People Accountable workshop, you’ll figure out lots of tasks that people are wriggling away from. You’ll identify some of the games your people are playing, to avoid doing specific tasks.
Over the next year, you’ll find that some of your people have concocted new ways to avoid the same tasks. So then you find more solutions to stop them avoiding tasks. It is cat and mouse tactics, but you’ll find you have some people who are very cunning at pretending tasks get done.
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Key Learning Outcomes
At the conclusion of this course participants will be able to
- Check instructions are clearly understood
- Identify the characteristics of a task saboteur
- Categorise the reasons that people don’t follow instructions
- Calibrate an accountability index
- Paraphrase to check for understanding
- Tailor your communication style rather than a one size fits all communication approach
- Recognise the 4 signs of team apathy
- Set very clear deadlines
- Follow up randomly and often
- Experiment with changing your command instructions
- Break down complex work into easy to understand tasks
- Communicate more effectively with different cultures
Course Description
Do some of your people wriggle away from doing tasks? A chain is only as strong as the weakest link and if the weakest link doesn't want to pull their weight it can seriously impact productivity. Workplace behavioural studies concur that some people deliberately misunderstand instructions to avoid completing tasks. You might know the occasional maestro that misunderstands any instruction.
Faced with this situation, it's easy to take the path of least resistance. Don't request from the maestro any tasks and use the rest of the team to fill in. Or take away all excuses for not completing the tasks. Keep everyone accountable and eliminate the wriggle room. Of course, some reports and peers will still not do what's instructed. But that will now become a performance management issue rather than a "Oh is that what you meant" misinterpretation.
It's also important to explore if your instructions are really clear. Your instructions may be as clear as crystal in your mind and clear as mud at the other end. In this breakthrough course you'll learn to give instruction and deadlines that cannot be wriggled out of.
Is this course for you? Answer Yes or No to the following questions:
- Do more than 5% of your instructions not get carried out?
- Do you miss deadlines more than 10% of the time?
- Do you hear counter arguments that people didn't understand the instructions?
- Have you noticed dysfunction in the team?
- Do you hear heated arguments and inappropriate remarks?
- Do you have a blame culture when things go wrong?
- Do you feel that people simply won't follow instructions?
If you've answered Yes to 2 or more of these questions this course is ideal for you.
The Nuts and Bolts
This program can be conducted as in house training at your offices.
GUIDELINES
Group Size: An ideal group size is 6 - 10 participants.Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.Duration: Each course can be tailored to fit your timelines.Cost: Upon request.Target Audience: Ideal for Leaders and ManagersIf you would like more information on this training program, please contact us at 1300 323 752 or Email: ddear@preftrain.com

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Keeping People Accountable at Work Training is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Keeping People Accountable at Work Training and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.