Managing Relationships With Reports & Peers

Many employees and managers often feel they are the meat of the sandwich. It is a juggling act being in the middle when both your direct reports and peers often want different outcomes. This program will help you be more comfortable and valuable in your role.

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    Key learning outcomes

    At the conclusion of this program, participants will possess the skills to:

    • Use emotional intelligence to build vertical internal relationships.
    • Understand different motivations and roles.
    • Explain the impact of Senge circles on peers and reports.
    • Leverage moments of truth to build trust.
    • Identify the different hats stakeholders wear.
    • Develop a culture that welcomes courageous conversations.
    • Feel comfortable with your relationship with your boss and reports.
    • Learn to have a positive workplace demeanour.
    • Feel comfortable directing and disciplining reports.
    • Change mundane tasks into a challenge.
    • Focus on mutual value add and oppose negative behaviours.
    • Remove resentment from your relationships.
    • Discover the roles you play and the roles vertical relationships perceive you have.
    • Massage relationships for optimal outcomes.
    • Feel comfortable in the middle of conflict.
    • Create value streams.
    • Set high expectations and reward individual and team performance.
    • Cultivate the positive outcomes of working in the middle.

    Course Description

    Plan of action

    Often people who perceive they are in the middle of opposing views get frustrated. They don’t realise that everyone is often in between opposing views. A prime example is your CEO. If you think a CEO is not stuck in the middle you are completely wrong. CEOs spend their careers managing various expectations and get a fair amount of dissatisfaction from angry stakeholders. Consider a school principal. School Principals walk a tightrope between employee expectations, legislative requirements and a child’s wellbeing every day.

    This program helps participants manage the relationship with their manager and the relationship with their direct reports simultaneously.

    How do you currently manage relationships with peers and direct reports? Do you agree with the following statement?

    1. Delegated and allocated tasks are delivered seamlessly.

    2. I feel comfortable with my relationship with my boss and my reports.

    3. I understand the need for opposing wants and needs.

    4. I believe I juggle tasks well and meet critical deadlines.

    5. I provide the required information to complete the task.

    6. I have a trusted relationship with my peers and reports.

    7. I do not feel any resentment towards my peers or my direct reports.

    8. I can build rapport even with diametrically opposed stakeholders.

    9. I search for win/win outcomes even when it seems impossible.

    10. I monitor the progress of projects and give upward and downward feedback.

    11. I rely on customer feedback to feed forward information to reports and peers.

    12. I am very approachable by reports and peers.

    13. I actively engage my peers and reports.

    14. I encourage a culture of open honest and courageous feedback.

    Did you know . . .

    People who are good at managing relationships generally score “YES” to 10 of these questions.

    If you scored less, you should think about learning how to improve managing your relationships.

    If you disagreed to question 7 then it is vital for your emotional and career success to improve the current relationship with your reports, your boss or both.

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.

    Ideal group size: 4 – 12 participants.

    Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

    Duration: This program can be adapted to meet your requirements.

    Cost: Price on request. Target Audience: Supervisors, Team Leaders and Management.

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: or contact us online today.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Managing Relationships With Reports & Peers is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Managing Relationships With Reports & Peers and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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