DEALING WITH ANGRY PEOPLE
“The greatest remedy for anger is delay.” – Thomas Paine
Learning how to deal with angry people can be tricky. For those in customer service roles, dealing with unhappy or even angry customers can be a common occurrence. Beyond customer service roles, you can encounter angry people in any professional situation. Anger is a volatile emotion and defusing an angry situation requires experience, training and a particular set of customer service skills.
We offer expert courses that will teach you the skills you need for de-escalating conflict, dealing with difficult customers, managing challenging professional relationships and more.
From occupational violence and aggression training and dealing with bullies at work, to empathy training and general employee training and development, you will learn the skills you need to manage challenging situations and maintain calm in the workplace.
