On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Dealing With Angry People In Australia
“The greatest remedy for anger is delay.” – Thomas Paine
Dealing With Angry People Training Courses, are increasing in demand. A tailored in-house dealing with angry people workshop delivers the best outcomes. Learning how to deal with angry people can be tricky. For those in customer service roles, dealing with unhappy or even angry customers can be a common occurrence. Beyond customer service roles, you can encounter angry people in any professional situation. Anger is a volatile emotion and defusing an angry situation requires experience, training and a particular set of customer service skills.
We offer expert courses that will teach you the skills you need for de-escalating conflict, dealing with difficult customers, managing challenging professional relationships and more.
From occupational violence and aggression training and dealing with bullies at work, to empathy training and general employee training and development, you will learn the skills you need to manage challenging situations and maintain calm in the workplace.
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Key Learning Outcomes
At the conclusion of this course, participants will be able to:
- Classify angry mob behaviours
- Rewind back to the trigger of the anger
- Determine where the anger is pointing (individual, situation, time, organisation etc.)
- Use tools to slow the conversation
- Resist the tendency to react to the outburst
- Discover how to control your breathing
- Discover what absolutely not to do (verbal and non-verbal)
- Demonstrate that a possible solution exists and give a short understanding
- Use decoy techniques to change the source of the anger
- Show your body language as a solution to the problem
- Act with empathy (learn detached empathy techniques)
Course Description
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing With Angry People In Australia is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing With Angry People In Australia and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.