Communications Accessibility for Passenger Transport

This course offers an in-depth exploration of best practices and strategies for providing safe, comfortable, and accessible transport to passengers. Participants will learn how to design and deliver accessible services to ensure transportation systems meet the needs of every passenger regardless of physical or cognitive abilities. Transport organisations often overestimate their understanding of passenger neurodiversity. Discover methods of creating an inclusive environment, compliance with legislation, enabling assistive devices, communication, and customer service. You will gain the skills and knowledge to provide a respectful, barrier-free service for all customers. By the end of this course, you will be able to create a welcoming, accessible, and safe experience for every passenger.