What type of learning do you conduct?

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Are you a training broker?

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

What is the duration of the learning programs that you offer?

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

What levels within the organisation can you organise learning for?

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

What are the post-program services that you provide to your clients?

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

How do you measure the impact of your learning on our organisation?

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

How can you guarantee the quality of your programs and subject experts?

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Do you provide a service guarantee to your clients?

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Do you contribute to any social causes?

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Do you organise learning in all parts of Australia and overseas?

Yes, we offer learning anywhere in Australia and overseas.

What is the turnaround time for learning enquiries?

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

How do you invoice your clients?

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

Courageous Conversations & Managing Performance Training Course

Courageous Conversations And Managing Performance

Courageous conversations are a critical part of Performance Management. They are also the hardest part as many people dislike conflict and avoid having these tough conversations. This program shows you a proven methodology of dovetailing performance management techniques and having tough conversations to raise the bar. You will learn how to address sensitive issues, give constructive feedback, and create a supportive and productive work environment. Join us as we explore strategies for managing performance and fostering open communication in the workplace. Take the first step towards becoming a confident and effective leader.

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Key learning outcomes

The Performance Management session gives participants the skills to:

Plan a performance management session.
Understand how to give and receive feedback.
Predict reactions and be strategic.
Construct rapport even if it appears none exists.
Fit your performance plans with your organisational objectives.
Focus on behavioural and performance metrics.
Apply an assertiveness culture.

The Courageous Conversations session gives participants the skills to:

Be very specific about any desired changes.
Understand what games people will play to ‘widen the goalposts’.
Correctly identify and label poor performance.
Explain the benefits of making the change.
Develop self control into performance discussions.
Negotiate boundaries with staff.
Use the GROW model to prevent misunderstandings of performance expectations.
Establish motivational techniques to reach objectives – What works and what does not?

Course Description

The program works best if it is split over 2 sessions.

1st session

The first session is an experiential learning session taking participants through world’s best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial.

Interval of at least 24 hours – Between the sessions participants identify performance gaps and opportunities. Participants are required to bring a proposed conversation action plan for each of their reports.

2nd Session

This session has a practical ‘hands on’ approach. Participants are taken out of their comfort zones and conduct demo courageous conversations. The conversations are critiqued and the feedback helps participants continuously improve and simultaneously gain confidence in their abilities to have tough conversations.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Middle Managers, Senior Managers and CEOs.

If you would like more information on this training program, Please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: ddear@preftrain.com

Courageous Conversations And Managing Performance4.4 out of 5 based on 106 user ratings.

Australia-wide training courses and workshops

At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Courageous Conversations And Managing Performance is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Courageous Conversations And Managing Performance and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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