Overcoming Recurring Issues

Which recurring issues come across your desk time and time again?

Surely it makes sense to solve them once and for all.

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    • a program outline
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    Course Description

    This tailored workshop helps participants find solutions for issues that continually crop up.

    Examples include: Performance Management, Difficult Discussions and Settling Conflicts.

    9.00am Welcome and Introductions
    Workplace Conflict – define conflict and discuss experiences of positive and negative conflict – large group presentation & individual reflection.
    Conflict Triggers – identify typical triggers of workplace conflict – large group discussion & small group work.
    Behavioural Styles – self assessment questionnaire to identify preferred behavioural style and conflict management preference – self assessment & small group discussion & activity
    10.30am Morning Tea
    10.50am Managing Workplace Conflict – implement the Five Step Agree process to better manage and resolve workplace conflict – large group presentation & small group work.
    Impact on Performance – evaluate the impact of unresolved and recurring issues on employee performance.
    Develop a culture of personal responsibility – large group presentation & discussion.
    12.30pm Lunch
    1.00pm Grievance & Dispute Settling – review and apply grievance and dispute procedure – large group discussion & scenarios.
    Difficult Conversations – develop foundation skills for conducting effective difficult conversations- large group presentation, small group work & scenarios
    2.45pm Afternoon Tea
    3.00pm Disciplinary Policy & Procedure– review and apply disciplinary policy and procedure – large group presentation, small group & scenarios.
    4.15pm Summary
    4.30pm Close



    Group Size: An ideal group size is 4 – 10 participants.

    Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.

    Cost: Upon request.

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Overcoming Recurring Issues is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Overcoming Recurring Issues and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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