This tailored workshop helps participants find solutions for issues that continually crop up.
Examples include: Performance Management, Difficult Discussions and Settling Conflicts.
||Welcome and Introductions
Workplace Conflict – define conflict and discuss experiences of positive and negative conflict – large group presentation & individual reflection.
Conflict Triggers – identify typical triggers of workplace conflict – large group discussion & small group work.
Behavioural Styles – self assessment questionnaire to identify preferred behavioural style and conflict management preference – self assessment & small group discussion & activity
||Managing Workplace Conflict – implement the Five Step Agree process to better manage and resolve workplace conflict – large group presentation & small group work.
Impact on Performance – evaluate the impact of unresolved and recurring issues on employee performance.
Develop a culture of personal responsibility – large group presentation & discussion.
||Grievance & Dispute Settling – review and apply grievance and dispute procedure – large group discussion & scenarios.
Difficult Conversations – develop foundation skills for conducting effective difficult conversations- large group presentation, small group work & scenarios
||Disciplinary Policy & Procedure– review and apply disciplinary policy and procedure – large group presentation, small group & scenarios.
NUTS AND BOLTS
Group Size: An ideal group size is 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.