Overcoming Recurring Issues

Overcoming Recurring Issues

Which recurring issues come across your desk time and time again?

Surely it makes sense to solve them once and for all.


This tailored workshop helps participants find solutions for issues that continually crop up.

Examples include: Performance Management, Difficult Discussions and Settling Conflicts.

9.00am Welcome and Introductions
Workplace Conflict � define conflict and discuss experiences of positive and negative conflict � large group presentation & individual reflection.
Conflict Triggers � identify typical triggers of workplace conflict � large group discussion & small group work.
Behavioural Styles � self assessment questionnaire to identify preferred behavioural style and conflict management preference � self assessment & small group discussion & activity
10.30am Morning Tea
10.50am Managing Workplace Conflict � implement the Five Step Agree process to better manage and resolve workplace conflict � large group presentation & small group work.
Impact on Performance � evaluate the impact of unresolved and recurring issues on employee performance.
Develop a culture of personal responsibility � large group presentation & discussion.
12.30pm Lunch
1.00pm Grievance & Dispute Settling � review and apply grievance and dispute procedure � large group discussion & scenarios.
Difficult Conversations � develop foundation skills for conducting effective difficult conversations � large group presentation, small group work & scenarios
2.45pm Afternoon Tea
3.00pm Disciplinary Policy & Procedure � review and apply disciplinary policy and procedure � large group presentation, small group & scenarios.
4.15pm Summary
4.30pm Close



Group Size: An ideal group size is 4 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.

Cost: Upon request.

Look at what you receive within 24 hours at no cost:

  • a program outline
  • a bio of a proposed facilitator
  • program cost
  • possible dates (if requested


Ph: 1300 323 752
Email: mail@preftrain.com.au
Web: www.preftrain.com.au