Overcoming Recurring Issues
Which recurring issues come across your desk time and time again?
Surely it makes sense to solve them once and for all.
What you receive within 24 hours at no cost:
- a program outline
- a bio of a proposed facilitator
- program cost
- possible dates (if requested
Course Description
This tailored workshop helps participants find solutions for issues that continually crop up.
Examples include: Performance Management, Difficult Discussions and Settling Conflicts.
| TIME | TOPIC |
|---|---|
| 9.00am | Welcome and Introductions Workplace Conflict – define conflict and discuss experiences of positive and negative conflict – large group presentation & individual reflection. Conflict Triggers – identify typical triggers of workplace conflict – large group discussion & small group work. Behavioural Styles – self assessment questionnaire to identify preferred behavioural style and conflict management preference – self assessment & small group discussion & activity |
| 10.30am | Morning Tea |
| 10.50am | Managing Workplace Conflict – implement the Five Step Agree process to better manage and resolve workplace conflict – large group presentation & small group work. Impact on Performance – evaluate the impact of unresolved and recurring issues on employee performance. Develop a culture of personal responsibility – large group presentation & discussion. |
| 12.30pm | Lunch |
| 1.00pm | Grievance & Dispute Settling – review and apply grievance and dispute procedure – large group discussion & scenarios. Difficult Conversations – develop foundation skills for conducting effective difficult conversations- large group presentation, small group work & scenarios |
| 2.45pm | Afternoon Tea |
| 3.00pm | Disciplinary Policy & Procedure– review and apply disciplinary policy and procedure – large group presentation, small group & scenarios. |
| 4.15pm | Summary |
| 4.30pm | Close |
NUTS AND BOLTS
Group Size: An ideal group size is 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
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Our Courses Are Available Australia Wide
We offer in-person Overcoming Recurring Issues, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Overcoming Recurring Issues “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.