Crisis Management Course

Crisis management workshops are in demand when things go wrong. Normally we get about a weeks notice when an organisation needs to run a crisis management training course on site.

A workplace  crisis can strike at any time and in any number of ways. How you manage the crisis will determine whether it becomes a major setback for your organisation or a potential opportunity. We provide tailored crisis management courses to help your people get through the crisis. When a crisis occurs you need to follow a methodology, otherwise its just added chaos on top of the crisis. We also do a lot of workshops in the immediate aftermath when a crisis hits a community (storm fire drought floods)

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    Key Learning Outcomes

    Your Crisis Management program will give participants the skills to:

    • Understand the root cause of the crisis
    • Use key tools for managing a crisis
    • Report the crisis accurately in the beginning
    • Explain the type of crisis that exists
    • Predict any potential problems that could aggravate the crisis
    • Understand the importance of contingency planning
    • Analyse and interpret your action plan
    • Discuss the correlation between your crisis and risk management strategies
    • Apply the ARTR strategies for resolving the crisis
    • Ensure the effective flow of communication within the organisation for managing crisis
    • Plan periodic reviews of the operational process
    • Conduct Strategic Thinking and Lateral Thinking – the main foundations of a Crisis Management Plan
    • Develop effective and momentary decision-making skills
    • Build in knowledge loops for similar events

    Course Description

    Need For Crisis Management Course

    There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our expert crisis management course will help you and your team prepare for and manage the unexpected.

    How good are your crisis management skills?

    Ask yourself the following questions:
    • Can our people fix unexpected organisational problems?
    • Can our people make fast and correct decisions during a crisis?
    • Can our people read the signals of a potential crisis?
    • Can our people map out a problem which might be intertwined with the organisational processes?
    • Have our people got a proven platform to work from during a crisis?
    • Do we have a culture that acknowledges intuition and interpretation?
    • Do our people know the importance of risk management?
    • Do our people periodically review the operational processes?
    • Do our people set contingency plans?
    • Are our people aware of the different types of crisis that occur in organisations?
    • Do our people know what to say and what not to say?
    • Can our people think on their feet?
    • Do our people have allocated resources for managing a crisis?
    • Are our people aware of service recovery methodologies?
    • Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

    Would you like to attend this program?

    For maximum effectiveness, this program is best conducted as an in-house program.Ideal group size: 4-12 participants.Venue: For your convenience, you can choose to conduct this program at your organisation premises. Alternatively, we can provide a training venue at a small additional cost. Duration: This program can be adapted to meet your requirements. Cost: Price on request. Target Audience: Employees, supervisors, team leaders, senior managers or CEOs.If you would like more information on this training program, please contact:Deborah Dear - Marketing Manager PH: 1300 323 752 Email: ddear@preftrain.comWhether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills training, interpersonal or professional development courses or anything in between, we can help.

    'Crisis Management' Program Outline

    ModuleTopicsKey Learning Outcomes
    Module 1: Fundamentals of Crisis ManagementUnderstanding Crisis Management
    • Defining crisis management and its importance in organisational resilience
    • Identifying key elements of an effective crisis management plan
    • Understanding the role of leadership in crisis response
    Developing a Crisis Response Team
    • Establishing roles and responsibilities within the crisis team
    • Implementing effective training, drills, and refresher courses
    • Conducting scenario-based crisis training to improve readiness
    Risk Management and Crisis Identification
    • Identifying and assessing risks that could lead to crises
    • Using consequence tables to evaluate potential outcomes
    • Implementing proactive risk management strategies to mitigate potential crises
    Module 2: Effective Crisis Response StrategiesExecuting Crisis Response Steps
    • Ensuring safety as the first priority during a crisis
    • Implementing key crisis management actions
    • Activating crisis response procedures when necessary
    Maintaining Flexibility in Crisis Situations
    • Adapting response strategies based on evolving circumstances
    • Balancing standard operating procedures with real-time decision-making
    • Recognising the importance of flexibility in incident control
    Incident Management and Control
    • Understanding the role of an incident manager in crisis situations
    • Drawing insights from crisis management in aviation and medicine
    • Overcoming barriers and human factor challenges in crisis response
    Module 3: Decision Making Under PressurePsychological and Cognitive Factors in Crisis Situations
    • Understanding perception and the Ladder of Inference in crisis response
    • Recognising emotional reactions such as amygdala hijack
    • Strengthening decision-making skills under stress
    Cognitive Behavioural Loop and Decision-Making Models
    • Applying structured decision-making techniques
    • Using problem-solving frameworks to analyse incidents
    • Implementing best practices for making sound judgments in crises
    Module 4: Communication and Interactive Crisis SkillsResponding to Conflict and Disagreement
    • Recognising different types of conflict that arise during crisis situations
    • Developing assertiveness skills to manage disagreements effectively
    • Using reflective listening to build rapport with stakeholders
    Effective Questioning and Communication Strategies
    • Enhancing crisis communication through strategic questioning
    • Balancing different communication modes for effective response
    • Managing information flow to ensure accurate decision-making
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Crisis Management Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Crisis Management Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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