Progressive organisations understand that constantly mopping up areas of customer and staff disappointment is ineffective. Research concurs that it is often more effective to manage the expectations. In this breakthrough course, you’ll learn how to effectively manage internal and external expectations. You’ll also discover a proven service recovery methodology to use when perceived expectations are not met. This course was designed by an organisational psychologist who has researched the setting of expectations for over 25 years. Don’t miss out!
KEY LEARNING OUTCOMES:
At the conclusion of this course participants will be able to:
“I have great expectations for the future, because the past was highly overrated.”
This program can be facilitated at your office.
Look at what you receive within 24 hours at no cost:
We offer in-person Managing Expectations Training Course, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for a Managing Expectations Training Course “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.