On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Customer Relations Training Course
Customer Relations Workshops punch above their weight in delivering meaningful actionable outcomes Its an opportunity for the group to understand the relations and intricacies with customers. Maintaining strong customer relations is crucial. This course will equip participants with the essential skills and strategies to effectively improve customer relationships. From understanding customer needs and expectations to handling challenging situations, this course covers all aspects of building and maintaining positive customer relationships.
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Key Learning Outcomes
At the conclusion of this program participants will possess the skills to:
- Utilise behavioural techniques & understand Emotional Intelligence
- Diffuse unhappy or irate customers
- Develop customer excellence
- Analyse your service from the customers perspective
- Substitute vocabulary that can cause confusion
- Propose alternatives when you can’t meet the customer’s preference
- Blueprint the customer’s experience
- Prepare a mentoring strategy
- Coach for success and build feedback loops
- Discover how to make a good first impression (in person or by phone)
- Understand the 3 ways to mentor peers in a small group environment
- Transfer skills from mentoring session back to the workplace
Course Description
Plan of action
Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations.
This course captures the behaviours that build relationships with customers. By developing some key mentoring skills, your workplace champions will be able to embed these behaviours to your newer recruits or inexperienced representatives.
Would you like to attend this program?
- For maximum effectiveness, this program is best conducted as an in-house program.
- Ideal group size: 4 - 10 participants.
- Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
- Duration: This program can be conducted as a one day or half day program
- Cost: Price on request.
If you would like more information on our customer relations training program, please contact: Preferred Training Networks on 1300 323 752 Email: ddear@preftrain.com.au
Customer Relations & Mentoring 4.4 out of 5 based on 36 user ratings.
Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Customer Relations Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Customer Relations Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.