Customer Relations

In today’s competitive business landscape, maintaining strong customer relations is crucial for success. This course
will equip participants with the essential skills and strategies to effectively improve customer relationships. From
understanding customer needs and expectations to handling challenging situations, this course covers all aspects of
building and maintaining positive customer relationships. Whether you are a sales representative, manager, or
business owner, this course will help you develop meaningful and long-lasting connections with your customers. Join
us, and discover how excellent customer relations can drive customer loyalty, increase revenue, and ultimately lead
to long-term business success.

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    Key learning outcomes

    At the conclusion of this program participants will possess the skills to:

    • Utilise behavioural techniques & understand Emotional Intelligence
    • Diffuse unhappy or irate customers
    • Develop customer excellence
    • Analyse your service from the customers perspective
    • Substitute vocabulary that can cause confusion
    • Propose alternatives when you can’t meet the customer’s preference
    • Blueprint the customer’s experience
    • Prepare a mentoring strategy
    • Coach for success and build feedback loops
    • Discover how to make a good first impression (in person or by phone)
    • Understand the 3 ways to mentor peers in a small group environment
    • Transfer skills from mentoring session back to the workplace

    Course Description

    Plan of action

    Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations.

    This course captures the behaviours that build relationships with customers. By developing some key mentoring skills, your workplace champions will be able to embed these behaviours to your newer recruits or inexperienced representatives.

    Would you like to attend this program?

    • For maximum effectiveness, this program is best conducted as an in-house program.
    • Ideal group size: 4 – 10 participants.
    • Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
    • Duration: This program can be conducted as a one day or half day program
    • Cost: Price on request.

    If you would like more information on our customer relations training program, please contact: Preferred Training Networks on 1300 323 752 Email:

    Customer Relations & Mentoring 4.4 out of 5 based on 36 user ratings.
    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Customer Relations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Customer Relations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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