What type of learning do you conduct?

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Are you a training broker?

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

What is the duration of the learning programs that you offer?

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

What levels within the organisation can you organise learning for?

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

What are the post-program services that you provide to your clients?

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

How do you measure the impact of your learning on our organisation?

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

How can you guarantee the quality of your programs and subject experts?

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Do you provide a service guarantee to your clients?

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Do you contribute to any social causes?

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Do you organise learning in all parts of Australia and overseas?

Yes, we offer learning anywhere in Australia and overseas.

What is the turnaround time for learning enquiries?

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

How do you invoice your clients?

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

Customer Relations and Mentoring in Workplace Training

Customer Relations

In today’s competitive business landscape, maintaining strong customer relations is crucial for success. This course
will equip participants with the essential skills and strategies to effectively improve customer relationships. From
understanding customer needs and expectations to handling challenging situations, this course covers all aspects of
building and maintaining positive customer relationships. Whether you are a sales representative, manager, or
business owner, this course will help you develop meaningful and long-lasting connections with your customers. Join
us, and discover how excellent customer relations can drive customer loyalty, increase revenue, and ultimately lead
to long-term business success.

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Key learning outcomes

At the conclusion of this program participants will possess the skills to:

Utilise behavioural techniques & understand Emotional Intelligence
Diffuse unhappy or irate customers
Develop customer excellence
Analyse your service from the customers perspective
Substitute vocabulary that can cause confusion
Propose alternatives when you can’t meet the customer’s preference
Blueprint the customer’s experience
Prepare a mentoring strategy
Coach for success and build feedback loops
Discover how to make a good first impression (in person or by phone)
Understand the 3 ways to mentor peers in a small group environment
Transfer skills from mentoring session back to the workplace

Course Description

Plan of action

Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations.

This course captures the behaviours that build relationships with customers. By developing some key mentoring skills, your workplace champions will be able to embed these behaviours to your newer recruits or inexperienced representatives.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be conducted as a one day or half day program
Cost: Price on request.

If you would like more information on our customer relations training program, please contact: Preferred Training Networks on 1300 323 752 Email: ddear@preftrain.com.au

Customer Relations & Mentoring 4.4 out of 5 based on 36 user ratings.

Australia-wide training courses and workshops

At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Customer Relations is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Customer Relations and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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