This course also introduces participants to a behavioural and attitudinal checklist to boost existing levels of employee engagement.
A random sample of 79 Supervisors from your industry completed a survey to identify leadership gaps and/or weaknesses in the existing frontline management course. A team of organisational psychologists and leadership consultants extracted statistically significant data from the surveys to build this course.
Outline of the Advanced Supervisory Skills Course:
Positive and Negative Workplace Behaviours
Supervisors need to be constantly vigilant of positive and negative behaviours in the workplace.
- Review an A-Z of positive and negative workplace behaviours
- Environmental impact of different workplace behaviours
- Intervention techniques
- Removing perceived injustices and moving on
Role Integration Techniques
72% of supervisors felt a disconnection between their supervisor’s role and the organisation’s direction. 78% of supervisors were unaware of the organisation’s strategic objectives.
- Understanding how your role fits with the organisational objectives
- Feeling comfortable aligning tasks with strategic objectives
- Feeling comfortable in the company of direct reports, managers and peers
Courageous Conversations and Performance Management
No surprises here. 79% of respondents disliked or strongly disliked the performance management part of their role. Participants felt very uncomfortable having performance management discussions.
- Understanding the importance of courageous conversations
- Tallying the impact of rewards and recognition
- Calibrating the micromanagement and empowerment performance scales
When organisations undergo change, it is often a stop/start affair. This session helps participants communicate the need for change and break down change barriers and silos.
- Critique a proven change management model
- Conduct an assessment of how change is communicated
- Understand the impact of change agents and change saboteurs
Problem Solving Tools for Escalated Issues
62% of respondents would like a wider range of practical tools to deal with escalated workplace issues. Influencing better outcomes was also high (62%) on the wish list when dealing with emotive issues.
- The appreciative inquiry problem solving model
- Creating the environment that attracts great ideas
- Rewarding ideas and thinking thoughts through
Emotional Intelligence and Team Building
EI was not a stated need. But the statistically significant data picked up an EI gap in team development. This module will help participants interact better with each other.
- Working with different personalities
- Working in culturally diverse environments with different ethnicities
- Team building strategies
The Nuts and Bolts
This program can be conducted as in-house training at your offices anywhere in Australia.
Group Size: An ideal group size is 6 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost
Duration: This program is conducted as a full day program.
Cost: Upon request.
Target Audience: Staff, supervisors, team leaders and management.
Advanced Supervisors Course 4.4 out of 5 based on 48 user ratings.