Working in organisations means you’ll be confronted with highly emotional internal and external customers. Mad, Bad, Sad, Tears, Abuse and Threats are some of the behaviours you’ll encounter. This niche course was designed for employees by an organisational psychologist to give you tools to deal with these unwelcome behaviours.
Eavesdrop in – Learn about the Mad, Bad, Sad, Tears, Abuse and Threats
At the conclusion of this course participants will be able to:
For example, participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control or regain control by using proven psychological tools.
These behaviours are difficult to face. Often there is no flow or logic to the outburst. The ideal outcome is that you remain safe and can put the incident behind you. Drug and alcohol affected people are now a growing hazard too. This course helps participants discover a toolbox of ideas and strategies to use in these intense situations. Participants explore a number of psychological tools they can use when they feel intimidated or angry in these encounters.
This course is a great opportunity to refresh and refine your current conflict resolution skills and learn some new psychological strategies too.
“Saying no to loud people gives you the resources to say yes to important opportunities.” – Seth Godin
“When I’m good, I’m very good, but when I’m bad I’m better.” – Mae West
The Nuts and Bolts
This program can be conducted as in house training at your offices.
Guidelines
Workplace resilience is critical. Use a proven
As we know violence can happen anywhere.
The key to “burying the hatchet” is being
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Mad, Bad, Sad, Tears, Abuse and Threats is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Mad, Bad, Sad, Tears, Abuse and Threats and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.
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